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Troubleshooting
Section 8
Troubleshooting
General
LED Indicators
Web Interface
44
This section provides useful information to help you resolve difficulties you
may experience with your AXIS OfficeBasic USB. Fault symptoms, possible
causes and remedial actions are provided within a quick reference table.
Please visit the Axis Web site for latest troubleshooting tips, more support
and additional help through the FAQ database or to fill in and submit a
Support question.
The USB port in an AXIS OfficeBasic USB only supports USB printers. If
any other USB device has been connected to this port, the print server must
be restarted before it can function properly again.
Indicator
Color/Behavior
Yellow
Power
Not lit
Orange
Network
Orange flashing
Not lit
Symptoms
The AXIS OfficeBasic USB Web
interface cannot be accessed
from a Web browser.
Explanation
OK
No power/Error
OK - network connected
Activity on network
No physical connection to the network
Possible causes
The AXIS OfficeBasic USB is not
connected properly.
Problem with your proxy server.
Other networking problems.
AXIS OfficeBasic USB User's Manual
Remedial actions
1. Check Power and Network indicator.
2. Check that assignment of IP addresses
for the AXIS OfficeBasic USB is correct.
3. To further check the IP addresses, run
the Ping command from another com-
puter as described in "IP address check"
at the end of this chapter. Follow the
appropriate recommendations.
Verify the proxy server settings in your
Web browser.
1. Verify that your network is accessible
through your network socket.
2. Verify that your network cable is func-
tional.
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