Troubleshooting Checklist; Solving General Printing Problems - Ricoh SP 3300 Series User Manual

Troubleshooting checklist

If the printer is not working properly, consult the following checklist. If the
printer does not pass a step, follow the corresponding suggested
solutions.
Condition
Make sure that the • If the Online LED is off, check the power
Online LED on the
cord connection. Check the power switch.
control panel lights
Check the power source by plugging the
green.
power cord into another outlet.
Print a demo page • If a demo page does not print, check the
to verify that the paper supply in the tray.
printer is feeding
• If the paper jams in the printer, see page
paper correctly. See
9.1.
page 2.1.
Check the demo If there is a print quality problem, see page
page to see if it 9.7.
printed correctly.
Print a short • If the page does not print, check the cable
document from a
connection between the printer and the
software application
computer.
to verify that the
• Check the print queue or print spooler to
computer and
see if the printer has been paused.
printer are
• Check the software application to ensure
connected and are
that you are using the proper printer driver
communicating
and communication port. If the page is
correctly.
interrupted during printing, see page 9.5.
If completing the • "Understanding the LEDs" on page 1.3.
checklist does not
• "Solving general printing problems" on
resolve the printer
page 9.5.
problem, check the
• "Common Windows problems" on page
following
9.9.
troubleshooting
• "Common PostScript problems" on page
sections.
9.10.
• "Common Macintosh problems" on page
9.10.
Suggested solutions

Solving general printing problems

For problems with the operation of your printer, refer to the table for
suggested solutions.
Condition Possible cause
The printer The printer is not
does not receiving power.
print.
The printer is not
selected as the
default printer.
The printer cover
is not closed.
Paper is jammed.
No paper is
loaded.
The toner
cartridge is not
installed.
The printer may
be in manual feed
mode and out of
paper.
The connection
cable between
the computer and
the printer is not
connected
properly.
The connection
cable between
the computer and
the printer is
defective.
The port setting is
incorrect.
9.5
<Troubleshooting>
Suggested solutions
Check the power cord
connections. Check the power
switch and the power source.
Select SP 3300 Series or SP
3300 Series PS as your default
printer.
Close the printer cover.
Clear the paper jam. See page
9.1.
Load paper. See page 5.4.
Install the toner cartridge.
Add paper to the manual tray,
and press the Cancel button
on the control panel.
Disconnect the printer cable
and reconnect it.
If possible, attach the cable to
another computer that is
working properly and try to print
a document. You can also try
using a different printer cable.
Check the Windows printer
setting to make sure that the
print job is sent to the correct
port. If the computer has more
than one port, make sure that
the printer is attached to the
correct one.