Toshiba 19DV615Y Owner's Manual page 64

(5) Toshiba maintains a record of warranty entitlement for all LCD TV/ DVD Combos shipped and this will be used to validate
your end warranty date. If you disagree with Toshiba's identification of warranty entitlement, you must provide proof of
purchase before any warranty service can be performed.
(6) If you transport or courier the LCD TV/DVD Combo in for service, you agree to insure the LCD TV/DVD Combo, prepay any
shipping charges (both ways), and to adequately protect the LCD TV/DVD Combo from damage during shipment by using
the original shipping container or equivalent packaging.
Any service outside the scope of this Warranty shall be at Toshiba's or the AV authorised service centre's rates and terms then
in effect. Toshiba recommends you confirm these rates and terms prior to signing any AV authorised service centre repair or
quote agreement.
CONTACTING TOSHIBA ONLINE SUPPORT
Technical support is available electronically on Toshiba's web site www.toshibaav.com.au. Here you will find answers to many
frequently asked technical questions. Additionally, you can obtain a listing of the authorised service centre nearest you.
TOSHIBA SERVICE CENTRE - 13 30 70
Specialist staff provides setup assistance in the first 90 days of purchase and telephone analysis of warranty related issues for
the entire warranty period, during normal business hours, 5 days a week.
Be sure to have the following information available before you call:
• Product serial number and part number
• Applicable error messages or problem description
COMPLAINTS
If the warranty service provided does not meet the offer outlined in this document, please detail your concerns in writing to AV
Service Complaints, Information Systems Division, Toshiba (Australia) Pty Limited, PO Box 350 North Ryde, NSW, 1670,
Australia, or email: customerrelations@toshiba-tap.c
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