Troubleshooting; Spare Parts; Warranty - Royal Infinity VS8 Loop Operating Manual

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Troubleshooting

Before contacting your authorised Royal dealer, Royal service partner or appliance market, first follow the procedure in the following table to check if you
can handle the problem yourself
WARNING:
Danger of injury! Never use a defective appliance! Always switch off the appliance and disconnect it from the mains before starting troubleshooting
Zchapter 2.4, „Switching off".
Problem
The appliance will not start Plug is not plugged in or the appliance is not
switched on.
The socket does not carry current.
Power cord is damaged.
The vacuum cleaner stops The overheating protection has tripped (possibly due
suddenly. to blocked suction channels, filters, or similar).
The results are Dust container is overfilled.
unsatisfactory in spite of the
appliance working correctly.
Nozzle, telescopic tube or suction hose are blocked. Remove the obstacle. If necessary, use a long wooden stick (e.g. a
The filter is dirty.
The nozzle you are using does not suit the flooring. Change the nozzle (Fig. 2 or Fig. 4).
The "carpet/hard floor" switch (Fig. 3/1) is in the
wrong position for the particular type of floor.
The appliance makes Sucked-in objects are obstructing the air stream.
unusual noises.
NOTE:
If you cannot solve the problem following these instructions, contact the Royal customer service (Zpage 40, „International Service").
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Spare parts

6.1 List of consumable parts
Item number Description
5030001 Dual motor protection filter
5030002 Exhaust filter
6.2 Sources
Zpage 40, „International Service".
6.3 Disposal
The filters used are made of environment-
friendly materials and can de disposed of with
your domestic trash.
When the appliance has reached
the end of its
especially if dysfunctions recur,
disable the appliance by pulling
the mains plug out of the socket
and cutting off the power cord.
Dispose of the
compliance with environmental protection laws
of your country. Electrical waste must not be
disposed of together with domestic waste.
Consult your local authorities or your dealer for
advice on recycling.
Infinity VS8 Loop
Possible cause
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Warranty

7.1 Conditions of warranty
We grant a warranty of 24 months from the
date of purchase for the appliance distributed
by us.
Within this period we will either repair or
replace the appliance or accessory (damages
to accessories do not automatically cause a
replacement of the complete appliance) all
defects due to manufacturing or materials at no
cost. Damages due to inappropriate use
(operation on wrong voltage or type of current,
connecting to unsuitable power supplies,
breakage, etc.) are exempt from warranty, as
are normal wear and minor defects that only
negligibly
serviceability.
Intrusions by unauthorised parties and the use
of spare parts not supplied by Royal Appliance
usefulness,
invalidate the warranty. Consumable parts are
not included in the warranty and must be paid
for!
The warranty is only valid if the date of
purchase has been acknowledged by the
appliance in
dealer's stamp and signature on the warranty
card or if a copy of the invoice or sales slip is
included with the sent-in appliance. Warranty
work does not extend the warranty period nor
does it constitute a claim for a new warranty!
Insert the plug into a mains socket and switch on the appliance
Zchapter 2.3, „Vacuum cleaning".
Test the cylinder vacuum cleaner at another socket which you are
sure carries current.
Have the cord replaced by the Royal Appliance Customer Service,
address Zpage 40, „International Service".
Switch off the vacuum cleaner and pull the plug from the mains
socket.
Eliminate the cause of overheating (e.g. blocked suction channels,
filters, etc.). Wait for about 45 minutes. After the appliance has cooled
off, you may switch it on again.
Empty / clean the dust container.
broomstick) to do this.
Clean the respective filter, Zchapter 4.3, „Cleaning the exhaust filter"
or Zchapter 4.4, „Cleaning the dual motor protection filter".
Set the "carpet/hard floor" switch to the correct position for the type
of floor (Fig. 3).
Remove the objects. If necessary, use a long wooden stick (e.g. a
broomstick) to do this.
influence the appliance's
Troubleshooting
Solution
7.2 In case of a warranty claim
Send us the appliance with its dust container
empty and a short description of the fault in
printed letters. Head your accompanying letter
with the notice "warranty claim". Send it to the
following address, including the warranty card
or a copy of the purchase slip:
Zpage 40, „International Service"
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