Pc-Doctor For Windows; Troubleshooting Charts - IBM IntelliStation M Pro 6220 User Manual

v Duplicate SCSI IDs in the same SCSI chain
v An improperly installed SCSI terminator
v A defective SCSI terminator
v An improperly installed cable
v A defective cable
To solve the problem, verify that:
v The external SCSI devices are turned on. External SCSI devices must be turned
v The cables for all external SCSI devices are connected correctly.
v The last device in each SCSI chain is terminated properly.
v The SCSI devices are configured correctly.
If you have verified these items and the problem persists, run the diagnostic
programs to obtain additional information about the failing device. If the error
remains or recurs, call for service.
Note: If your computer does not have a SCSI hard disk drive, ignore any message

PC-Doctor for Windows

Your computer contains PC-Doctor for Windows, which is designed specifically for
the Windows operating environment. Because these diagnostics work with the
operating system, they test hardware and analyze certain software components.
These diagnostic programs are especially useful for isolating operating-system and
device-driver problems.
Complete the following steps to use PC-Doctor for Windows:
1. On the Windows desktop, click Start → All Programs → PC-Doctor.
2. Follow the instructions on the screen. Help is available online.

Troubleshooting charts

You can use the troubleshooting charts in this section to find solutions to problems
that have definite symptoms.
Important: If diagnostic error messages are displayed that are not listed in the
following table, make sure that your system has the latest levels of BIOS code
installed.
See "Starting the diagnostic programs and viewing the test log" on page 86 to test
the computer. If you have run the diagnostic test programs or if running the tests
does not detect the problem, call for service.
Look for the symptom in the left column of the chart. Instructions and probable
solutions to the problem are in the right column. If you have just added new
software or a new option and your system is not working, complete the following
steps before using the troubleshooting chart:
1. Remove the software or device that you just added.
2. Run the diagnostic tests to determine whether your computer is running
3. Reinstall the new software or new device.
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IBM IntelliStation M Pro Types 6220 and 6230: User's Guide
on before the computer.
that indicates that the BIOS code is not installed.
correctly.