Lexmark MX810 Series User Manual page 330

Troubleshooting
Action
Step 2
a
Check if the printer is plugged in and turned on, and if Ready appears
on the printer display.
b
Resend the print job.
Do the jobs print?
Step 3
If an error message appears on the printer display, then clear the message.
Note: The printer continues to print after clearing the message.
Do the jobs print?
Step 4
a
Check if the ports (USB, serial, or Ethernet) are working and if the
cables are securely connected to the computer and the printer.
Note: For more information, see the setup documentation that
came with the printer.
b
Resend the print job.
Do the jobs print?
Step 5
a
Turn off the printer, then wait for about 10 seconds, and then turn the
printer back on.
b
Resend the print job.
Do the jobs print?
Step 6
a
Remove, and then reinstall the printer software. For more
information, see "Installing the printer software" on page 53.
Note: The printer software is available at
http://support.lexmark.com.
b
Resend the print job.
Do the jobs print?
Yes No
The problem is solved. Go to step 3.
The problem is solved. Go to step 4.
The problem is solved. Go to step 5.
The problem is solved. Go to step 6.
The problem is solved. Contact
support.
330
customer