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TO:
KENWOOD AUTHORIZED SERVICE CENTERS (ASCs)
SUBJECT:
REFURBISHED PRODUCT WARRANTY
AND DEALER STOCK PROCEDURES - REVISED
Warranty Coverage on Refurbished Product
Effective May 1, 2005, Kenwood will no longer sell Refurbished product through Kenwood Factory Outlet
Stores. R-stock product will be distributed primarily by our sales rep distributors and a few select
dealers. Therefore, please take note of the following policy changes for R-stock product:
Customer units with a purchase date of May 1, 2005 or later will have a 30-day warranty provided
the unit was purchased in the United States from an authorized dealer of refurbish product. Units
that were purchased from the Kenwood Outlet Stores before May 1
warranty.
EXCEPTION: Refurbished units sold by Crutchfield Corporation have a 90-day
warranty.
The customer must provide a copy of the original sales receipt from a Kenwood authorized dealer
showing the customer's name, address, phone number, dealer location, date of purchase, and
model number. Kenwood reserves the right to request a copy of a customer's proof of purchase.
If you are not sure whether a dealer is authorized to sell refurbished product, you may still provide
the customer with warranty repair within the 30-day period. Please fax or email a copy of the receipt
to Kenwood's warranty department at (310) 631-6432 or
and discuss with the dealer if necessary.
Refurbished units have serial numbers beginning with "R" followed by seven digits as shown below.
As a general guideline, units with serial numbers that are higher than "R8300000" have the 30-day
warranty although the purchase date will take precedence.
The limited warranty is for function only (parts and labor) and does not cover cosmetic damage or
deterioration.
We will not honor the warranty on any unit with a serial number that has been
tampered with, defaced or removed.
If the customer has purchased an extended warranty, and the product is out of Kenwood's 30-day
warranty period, the unit must be repaired by a service center that is authorized by the extended
warranty company. The customer must call the customer service information provided on the
service contract for repair assistance and the location of the nearest servicer that is approved for
extended warranty repairs.
February 1, 2000 (revised January 2007)
POLICIES AND PROCEDURES
st
will still have the original 90-day
claims@kenwoodusa.com
PP 07-025 - Page 1 of 2
PP 07-025
for us to review
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