Star Trac E-TRe Troubleshooting Manual
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Star Trac E-TRe Troubleshooting Manual

Treadmill embedded touch screen won’t power up
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Troubleshooting

Treadmill Embedded Touch Screen Won't Power Up
E-TRe and E-TRxe
This document contains the necessary information to troubleshoot a treadmill with an
Embedded Touch Screen that will not power up.
Follow the flowchart on the next page.
All documents referenced in the flow chart are also included.
STAR TRAC FITNESS
1
637-1383 Rev: A

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Summary of Contents for Star Trac E-TRe

  • Page 1: Troubleshooting

    Troubleshooting Treadmill Embedded Touch Screen Won’t Power Up E-TRe and E-TRxe This document contains the necessary information to troubleshoot a treadmill with an embedded touch screen that will not power up. Follow the flowchart on the next page. All documents referenced in the flow chart are also included.
  • Page 2 Verify that the Plug the treadmill treadmill plugged into the wall outlet into the wall and Unit plugged in and Does the Treadmill is and turn the power the power switch is power switch on? screen turn on? operational. switch to the ‘on’ set to the ‘on’...
  • Page 3 Manual Replace the embedded to be manually reset. Cables Does the Computer screen and return failed Follow procedures in (637-1381) screen turn on? Reset display to Star Trac. “Manual Computer (637-1382) Reset” The treadmill is operational. The treadmill is operational.
  • Page 4 E Series & S Series Treadmills Star Trac recommends securing the power cord on the E Series and S Series treadmills with a tie wrap (zip tie). This will prevent intermittent power issues caused when the power cord become loose in the connector.

  • Page 5: General Information

    Resistors and Brackets (Items No. 21, P/N: 715-3588 and Item No. 15, P/N: 170-0688) • Power Supply (Item No. 25, P/N: 715-3784) • Fan Cable (Item No. 24, P/N 715-3674) • Fig. 1 1 of 8 STAR TRAC FITNESS 637-1338 Rev: B...
  • Page 6 General Information Fig. 2 2 of 8 STAR TRAC FITNESS 637-1338 Rev: B...
  • Page 7 General Information Fig.3 3 of 8 STAR TRAC FITNESS 637-1338 Rev: B...
  • Page 8 Serial Number Cut In for 220V units: E-TR/E-TRe TREN1008-U21250 to TREN1008-U21254 • TREN1008-U21276 and up • E-TRx/E-TRxe TREX1008-U21276 and up • S-TRc serial number cut in: Not available as of today • 4 of 8 STAR TRAC FITNESS 637-1338 Rev: B...
  • Page 9 General Information Figure 4 and 5 below show a drawing of the new system followed by Figure 6 which shows the wiring diagram of the new system (110V/220V). Fig. 4 5 of 8 STAR TRAC FITNESS 637-1338 Rev: B...
  • Page 10 General Information Fig. 5 6 of 8 STAR TRAC FITNESS 637-1338 Rev: B...
  • Page 11 General Information Fig. 6 7 of 8 STAR TRAC FITNESS 637-1338 Rev: B...
  • Page 12 (Fig. 8). Carefully cut the two outer pins to prevent future confusion. Always turn the unit off and unplug it from the wall power outlet before working on any electronic component. Fig. 7 Fig. 8 8 of 8 STAR TRAC FITNESS 637-1338 Rev: B...
  • Page 13 1. Turn the power switch to the off position. 2. Locate the EMI Filter (Fig. 1) and disconnect the two wires that go to the MCB (Fig. 2). Fig. 1 Fig. 2 STAR TRAC FITNESS 1 of 4 637-1378 Rev: A...
  • Page 14 • and go to the section: Verifying Power Going to the MCB. Fig. 3 5. Disconnect the cables (brown and blue) from the input side of the EMI filter (Fig. 4). STAR TRAC FITNESS 2 of 4 637-1378 Rev: A...
  • Page 15 1. With the power on, check the voltage on P6 on the MCB (Fig. 6). This is the main power to the MCB from the EMI filter. The readings should be between: 110 Volt Treadmills – 110 VAC – 120 VAC • 220 Volt Treadmills – 208 VAC – 240 VAC • STAR TRAC FITNESS 3 of 4 637-1378 Rev: A...
  • Page 16 Once replaced test to see if the MCB powers up. If the MCB does not power up after replacing the fuse, replace the MCB. • If the fuse is good and the MCB won’t power up, replace the MCB. • STAR TRAC FITNESS 4 of 4 637-1378 Rev: A...
  • Page 17 Troubleshooting Checking the Power Supply E-TR, E-TRx, E-TRe, & E-TRxe Version 1 MCB The Version 1 MCB of the E Series treadmills have an external power supply that is used to send 12 volts of DC power to the following components : Fans for the LED display •...
  • Page 18 If there is 120 VAC (or 220 VAC), but the power supply LED is not lit, replace the power supply. • If there is not sufficient power, continue to step 4. • STAR TRAC FITNESS 2 of 3 637-1379 Rev: A...
  • Page 19 If there is no voltage coming from the MCB, yet the MCB diagnostic LED’s are lit, replace the MCB. • If there is voltage coming from the MCB, the replace the power supply cable. • STAR TRAC FITNESS 3 of 3 637-1379 Rev: A...
  • Page 20 Use a separate 12 volt DC power supply (Fig. 1) and an adaptor cable (Fig. 2). The power supply from an E Series bike embedded touch screen or PVS kit would work. The adaptor cable can be obtained from Star Trac.
  • Page 21 (Fig. 6). Then plug the power supply into the wall (Fig. 7). Fig. 5 Fig. 6 Fig. 7 3. Watch to see if the embedded touch screen will power up then return to the troubleshooting flowchart. STAR TRAC FITNESS 2 of 2 637-1380 Rev: A...
  • Page 22 • Note: The procedures in this troubleshooting document require the power to be on and the drive motor shroud to be removed. Take extreme caution when working around live electronic components. STAR TRAC FITNESS 1 of 7 637-1381 Rev: A...
  • Page 23 3. Set the multi-meter to read DC voltage and take a reading between pins 1 (white) and 3 (black) (Fig. 3).The leads must be in contact with the pin in the plastic connector to get a proper reading. There should be approximately 12 volts DC. STAR TRAC FITNESS 2 of 7 637-1381 Rev: A...
  • Page 24 If there are burn marks on the connector, the cable must be replaced. • If there are no burns on the connector, continue to Verify Voltage to the Screen or PVS CCB • STAR TRAC FITNESS 3 of 7 637-1381 Rev: A...
  • Page 25 1. Locate the potentiometer (pot) on the power supply (Fig. 6). Fig. 6 2. Using the small flathead screwdriver, make small adjustments in the counter-clockwise direction and watch the multi-meter. Turn the pot till the meter reads 11.2 volts. STAR TRAC FITNESS 4 of 7 637-1381 Rev: A...
  • Page 26 Fig. 4 If there are burn marks on the connector, the cable must be replaced. • If there are no burns on the connector, continue to ‘Checking Power at the MCB’ • STAR TRAC FITNESS 5 of 7 637-1381 Rev: A...
  • Page 27 If there is no voltage, and the diagnostic LED’s are lit, replace the MCB. • If there is voltage, continue on to Verify Voltage to the Screen or PVS CCB. • STAR TRAC FITNESS 6 of 7 637-1381 Rev: A...
  • Page 28 There should be at least 11 VDC. Fig. 10 If the voltage is below 11 VDC, replace the power cable. • STAR TRAC FITNESS 7 of 7 637-1381 Rev: A...
  • Page 29 The interface boards function is to pass the signal/power coming in through to the inside components of the computer. Fig. 1 Fig. 2 STAR TRAC FITNESS 1 of 4 637-1382 Rev: A...
  • Page 30 Troubleshooting Remove the metal box enclosing the computer. 3. Locate the jumper header as shown in Fig. 3 and 4. Fig. 3 STAR TRAC FITNESS 2 of 4 637-1382 Rev: A...
  • Page 31 Troubleshooting Fig. 4 STAR TRAC FITNESS 3 of 4 637-1382 Rev: A...
  • Page 32 Steps 7 and 8 can be repeated and each time the computer should power on. 10. Once this is done, replace the metal box on the computer and re-assemble the unit. 11. Power up the unit and run a workout to ensure proper function. STAR TRAC FITNESS 4 of 4 637-1382 Rev: A...

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