ESI IVX C-Class User Manual
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ESI IVX C-Class User Manual

Esi feature phone for ivx c-class with voice mail
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ESI Feature Phone
User's Guide
FOR
voice mail
WITH
0450-0329
Rev. C
Visit www.esiusers.com for up-to-date help.

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Summary of Contents for ESI IVX C-Class

  • Page 1 ESI Feature Phone User’s Guide voice mail WITH 0450-0329 Rev. C Visit www.esiusers.com for up-to-date help.
  • Page 2 Visit ESI on the Web at http://www.esi-estech.com. Microsoft is a registered trademark of Microsoft Corporation. Intel is a registered trademark of Intel Corporation. Certain ESI products are protected by U.S. Patents No. 6,067,349 and 6,252,944, and others pending. Product information contained herein is subject to change without notice. ESI is an...

  • Page 3: Table Of Contents

    User’s Guide introduction ..........................A.1 What it covers .......................................A.1 How it’s arranged......................................A.1 24-Key Feature Phone ....................................A.2 12-Key Digital Feature Phone..................................A.3 Connecting your ESI phone ..................................A.4 Help mode (Verbal User’s Guide)........................B.1 User programming: An introduction......................C.1 User programming menu ....................................C.1 Voice mail operation ...........................D.1 Introduction ........................................D.1...
  • Page 4 (This page included for pagination purposes only.)

  • Page 5: User's Guide Introduction

    You will be able to learn many of the features by simply using your phone; and this IVX C-Class User’s Guide will introduce you to the wide variety of features offered by your ESI phone system and how to use your phone effectively to achieve maximum benefits.

  • Page 6: 24-Key Feature Phone

    The 24-Key Feature Phone has a variety of programmable and built-in features. The 24-Key Feature Phone’s built-in voice mail features and voice prompts make it easy to program and use. Volume/scroll keys Status indicator light (pg. D.8) 2-line, 32-character display ESI-DEX feature key (pg. F.1) 12 programmable feature keys (pg. C.2) Speaker VOICE MAIL feature key (pg.

  • Page 7: 12-Key Digital Feature Phone

    Note: The following features are not available on the 12-Key Digital Feature Phone. — Certain special features (see page F.7). — Esi-Dex. Note: A VOICE MAIL key, CONFERENCE key, and MUTE/DND key must be set on one of the nine programmable feature keys to utilize those features.

  • Page 8: Connecting Your Esi Phone

    User’s Guide Connecting your ESI phone Use the diagram (below) to connect your ESI phone. The diagram represents the panel on the phone’s underside. Note: The “Top of phone” and “Bottom of phone” references in this diagram shows the correct vertical orientation of the phone —...

  • Page 9: Help Mode (Verbal User's Guide)

    Help mode (Verbal User’s Guide) Your ESI phone system’s Help mode (also called the Verbal User’s Guide) — a carefully conceived combination of spoken information, display readouts and even key illumination when appropriate — is a powerful tool to help you learn how to use the system’s many features.
  • Page 10 Help mode (Verbal User’s Guide) User’s Guide (This page included for pagination purposes only.)

  • Page 11: User Programming: An Introduction

    User programming: An introduction User’s Guide User programming: An introduction Voice prompts will play menu and sub-menu options to access the desired feature. You don't have to wait for the entire prompt to be played. Therefore, once you’ve become familiar with the prompts (consult “User programming menu”...

  • Page 12: Select Personal Greeting

    User programming: An introduction User’s Guide 1 Select personal greeting Select the desired greeting — 1, 2 or 3. The system will play the current greeting, followed by prompts to re-record, delete or hear again — or select the current greeting by pressing #. 1 Record personal greeting Begin recording at the tone.

  • Page 13: Station Options

    User programming: An introduction User’s Guide Keys’ LED activity during programming Key type and LED indication Station key or Feature key Mode Virtual Mailbox Key Line key or speed-dial key Currently being programmed and Flashing red Flashing green Flashing amber previously assigned Currently being programmed and Flashing red...
  • Page 14 User programming: An introduction User’s Guide 4 Station audibles The station audibles programming provides control of the following audible items: 1 Station ring tone You can select from six possible tones to help distinguish it from other nearby ringing phones. Press ▼...

  • Page 15: Pager Notification

    User programming: An introduction User’s Guide 2 Phone delivery 1 Enter phone number Enter the phone number (24 digits, maximum) followed by #. Do not include an outside line access code (i.e., don’t add 9, 8 or 7) before the number. To insert a special character, press the right scroll key (▲) to select the desired special code: , F or P.

  • Page 16: User Programming: An Introduction

    User programming: An introduction User’s Guide (This page included for pagination purposes only.)

  • Page 17: Voice Mail Operation

    Voice mail operation User’s Guide Voice mail operation Introduction Your phone system provides accurate and timely messages. Others will become more comfortable leaving you voice messages if you promptly retrieve and respond to your messages. VOICE MAIL key The VOICE MAIL key is used for direct access to all voice mail features, such as picking up messages or transferring directly to mailboxes.

  • Page 18: Leaving Messages

    Voice mail operation User’s Guide Personal greeting keys You can program a programmable feature key as a personal greeting key for any one of the three personal greetings (see page F.8). Once created, this shortcut can then be used to activate the associated personal greeting (the key’s LED will glow green and the greeting played as confirmation).

  • Page 19: Off-Premises "Reach Me

    Feature Phone 4. At the end of each message, the ESI phone system prompts you for instructions (see the chart, “Keys’ functions during voice mail message retrieval,” next page). Once you’ve learned these prompts, you can proceed more rapidly by pressing one of the appropriate keys any time during a message or during a prompt.
  • Page 20 Voice mail operation User’s Guide Key functions during voice mail message retrieval from an ESI Feature Phone Function name Description Pause Pauses for one minute or until you press 1 again. Time and date/ Toggles the bottom line of the display between the number toggle message’s time/date and the caller’s number.
  • Page 21 Virtual Mailbox Key If you frequently pick up your messages from another user’s ESI Feature Phone or have others help pick up your messages, you may want to program a programmable feature key on that phone as a Virtual Mailbox Key for your mailbox.

  • Page 22: Live Recording

    Off-premises message delivery Introduction The ESI phone system can be programmed to deliver messages to an off-premises phone or to page you when your voice mailbox receives a message. You can set the phone number (cell phone, home number, another extension, etc.), a delay time (the period that the system is to wait before attempting to deliver the message), or the pager number.

  • Page 23: Message Recycle Bin (Un-Delete)

    Message Recycle Bin (un-delete) The ESI phone system stores your most recently deleted 10 messages in a Message Recycle Bin to allow you to recover, or "un-delete,” messages that may have been deleted in error.

  • Page 24: Status Indicator Lamp

    (See “Select personal greeting,” page D.1, to learn how to program these greetings.) Programming your guest mailbox from an ESI Feature Phone Press PROG/HELP , then the mailbox number and then # to confirm. You will be prompted to: record the greeting, change the password, enter an external paging number, or exit by hanging up.
  • Page 25 Voice mail operation User’s Guide You can change any personal greeting as often as necessary, by just recording over a previously recorded personal greeting. Warning: Do not delete all of your personal greetings; make sure at least one always remains. Deleting all the greetings not only doesn’t revert to the initial default greeting, it also will turn off your mailbox.
  • Page 26 Voice mail operation User’s Guide (This page included for pagination purposes only.) D.10...

  • Page 27: Esi Feature Phone Operation

    Keys Programmable feature keys The programmable feature keys at the top of the phone — 12 on the 24-Key ESI Feature Phone and nine on the ESI 12-Key Digital Feature Phone — have been pre-programmed by the installer. You may wish to add to or change some of these keys to perform different functions explained throughout this manual.
  • Page 28 The fixed-feature keys on the phone are permanently labeled as to their usage. The FLASH/RDL and MUTE/DND keys both have dual purposes; your ESI phone system will govern this by permitting only the appropriate function when either is pressed, depending on the circumstances at that moment. The different phone models have some different fixed-feature keys.

  • Page 29: Dial Tone

    These soft keys, located under the display, include ESI-DEX , PROG/HELP and scroll keys (▼ and ▲). Along with spoken and displayed commands, they guide you through the use of Esi-Dex (page F.1), various programming activities and controlling the volume of your phone’s handset and speaker.

  • Page 30: Direct Station Selection

    ESI Feature Phone operation User’s Guide Direct station selection Programming some of the programmable feature keys (see pp. C.2) as station keys will provide direct access to those stations as well as providing lamp information as to their status. The station keys’...

  • Page 31: Transferring An Outside Call

    ESI Feature Phone operation User’s Guide Transferring an outside call ..to another station Blind transfer 1. While connected to an outside call, press a station key (or press TRANSFER and then dial the extension number).

  • Page 32: Conference Calling

    ESI Feature Phone operation User’s Guide Conference calling Note: On stations with a 12-Key Digital Feature phone, a programmable feature key must be set to 570 in order to initiate a conference call. For more information, see page F.7. To create a conference call: 1.

  • Page 33: Call Forwarding

    ESI Feature Phone operation User’s Guide Call forwarding Your station has been pre-programmed by the installer to “call-forward” your phone when it is busy or does not answer (usually to your mailbox). In addition, you can temporarily call-forward all of your calls to another station or another user’s mailbox.

  • Page 34: Hold/Exclusive Hold Operation

    You can call, or transfer a call to, another station that is in use (as indicated by the fact that its station key, if one exists for it on your ESI Feature Phone, is glowing red). This generates a call waiting tone in the other station’s earpiece and puts a call waiting indication on the bottom line of that station’s display,...

  • Page 35: Exclusive Hold

    User’s Guide To retrieve a held call To retrieve a held call from the same ESI Feature Phone where it was put on hold, press HOLD again and dial the appropriate line number (using the display for reference). To retrieve a held call from any idle ESI Feature Phone on the system, press HOLD and dial the appropriate line number.

  • Page 36: Paging

    Paging through phones Press PAGE 0 to page through all of the ESI Feature Phone speakers. Press PAGE and then 1, 2, or 3 to access a programmed paging zone. (See the administrator for a list of page zones.) The Installer may have added an overhead page system to one or more of these page zones.
  • Page 37 ESI Feature Phone operation User’s Guide Operator station If your station has been designated as the operator station, you will also receive calls when a caller dials 0 in the auto attendant or from a station. Your display will indicate that the call ringing is one of the following: •...
  • Page 38 ESI Feature Phone operation User’s Guide (This page included for pagination purposes only.) E.12...

  • Page 39: Special Keys

    FLASH. Hold it down for one second for RELEASE (disconnect). Esi-Dex Esi-Dex (“easy Dex”) is a powerful feature that lets you access and auto-dial stored names and numbers. You may access names and numbers from as many as three different Dexes (i.e., indexes):...

  • Page 40: Manual Method

    Auto-dialing using Esi-Dex . . . On the 24-Key ESI Feature Phone 1. While your station is idle (or just after receiving dial tone), repeatedly press ESI-DEX to select the desired Dex: 2. Choose the desired name from the selected Dex, using one of the two following methods: Press repeatedly ...
  • Page 41 6. Press # to confirm the entry. Deleting names from your Personal Dex 1. While your station is idle (or just after receiving dial tone), repeatedly press ESI-DEX to select the Personal Dex: 2. Choose the desired name from the selected Dex, using one of the two following methods: Press repeatedly ...

  • Page 42: Override Ring

    System speed-dialing with Esi-Dex If your administrator has programmed system speed-dial numbers, you can access one of these numbers either via Esi-Dex, as explained in the foregoing discussion, or auto-dial it by dialing its corresponding three-digit access number (in the range 600–699).

  • Page 43: Message Monitor Mode (Live Call Screening)

    Special keys User’s Guide Message monitor mode (live call screening) Message monitor mode , also known as live call screening, lets you hear a caller leaving a message in your mailbox, just as with your home answering machine. You turn this feature on or off as part of user programming —...

  • Page 44: Line Keys

    Special keys User’s Guide Line keys If some of your programmable feature keys have been programmed as line keys (or you can program line keys using PROG/HELP 2), press an unlit key to access the line. An outside call transferred to your station can be answered by simply lifting the handset or pressing SPEAKER.

  • Page 45: Optional Features

    Special keys User’s Guide Optional features The following optional features may be accessible from your station. See the Administrator for details. In many of the cases you can dial the appropriate feature code (one that starts with 5) to activate or use the feature.
  • Page 46 Special keys User’s Guide Message monitor key (Code 568) Easily toggle the message monitor mode on or off with this key. (Otherwise, you can perform the toggle by pressing PROG/HELP 3 6 and following the prompts.) Background announce key (Code 569) During call waiting, you can also make a brief, private background announcement (see “Background announce feature,”...

  • Page 47: Analog Stations

    On internal station-to-station calls, the Caller ID display will show the extension number as the calling number, and the station name as the caller’s name. On Esi-Link calls, the Caller ID display will show the location number and extension as the calling number, and the remote location’s station name and “short name”...

  • Page 48: Conference Calling

    Lift the handset, dial 5 6 5 and dial the extension number (or # and the mailbox number) to which the system should forward all calls. Note: If the forwarded-to station is busy or does not answer a forwarded call, the ESI phone system will return the call to your mailbox.

  • Page 49: Call Hold

    Analog stations User’s Guide Call hold This is used to place callers on hold for retrieval from any station within the ESI phone system. Putting a call on hold While on an outside call, FLASH and dial . A short voice prompt will tell which line number the call is using;...

  • Page 50: Voice Mail Operation From An Analog Station

    You can choose to retrieve your messages then or place the call. Retrieving messages You can pick up messages from your station, when away from the office or from another user’s ESI Feature Phone.
  • Page 51 Functions available during analog station voice mail message retrieval Note: Functions tinted gray, below, either change or are not available when you’re using an ESI Feature Phone (see page D.4). Function...

  • Page 52: Analog Station Programming

    Analog stations User’s Guide Analog station programming After logging into your mailbox (pressing followed by the mailbox number), dial 5 to program. Select personal greeting Select the desired greeting number: 1, 2 or 3. The system will prompts to re-record, delete, hear, or select as the current greeting by pressing #.

  • Page 53: Off-Premises Message Delivery

    User’s Guide Off-premises message delivery The ESI phone system can be programmed to deliver messages to an off-premises phone and/or to page you when your voice mailbox receives a message. You can set the phone number (cell phone, home number, another extension, etc.) or the pager number and a delay time (the period that the system is to wait before attempting to deliver the message/page).

  • Page 54: Off-Premises Message Delivery

    Analog stations User’s Guide Off-premises message delivery 1 Delivery options 1 Delivery to phone number only 2 Notify pager only 0 No off-premises delivery 2 Phone delivery 1 Enter phone number Enter the phone number followed by # (24 digits maximum). Do not include an outside line access code (i.e., don’t add 9, 8 or 7) before the number.
  • Page 55 Headset key, F.7, G.1 Ring volume, C.4 Headset operation, F.5 Status Indicator Lamp, D.8 Hold, E.8 System speed-dialing with Esi-Dex. See Esi-Dex Difference between hold and exclusive hold, E.8 Transferring an outside call, E.5 Exclusive hold, E.9 Un-delete. See Message Recycle Bin Retrieving a call, E.9...
  • Page 56 www.esi-estech.com...

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