ESI IVX S-Class User Manual
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ESI IVX S-Class User Manual

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ESI Feature Phone
User's Guide
FOR
voice mail
WITH
0450-0467
Rev. N
For on-line help, visit www.esiusers.com.

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Summary of Contents for ESI IVX S-Class

  • Page 1 ESI Feature Phone User’s Guide voice mail WITH 0450-0467 Rev. N For on-line help, visit www.esiusers.com.
  • Page 2 Visit ESI on the Web at http://www.esi-estech.com. IVX is a registered trademark of ESI. Microsoft is a registered trademark of Microsoft Corporation. Intel is a registered trademark of Intel Corporation. Certain ESI products are protected by various U.S. Patents, granted and pending. Product information contained herein is subject to change...

  • Page 3: Table Of Contents

    Table of contents Introduction................................A.1 48-Key Feature Phone ................................A.2 24-Key Feature Phone ................................A.4 12-Key Digital Feature Phone ...............................A.5 ESI Cordless Handsets .................................A.6 Connecting your ESI phone..............................A.7 Help mode (Verbal User’s Guide)...........................B.1 User programming: An introduction........................C.1 User programming menu...............................C.1 Voice mail operation ..............................D.1 VOICE MAIL key ...................................D.1...
  • Page 4 (This page included for pagination purposes only.)

  • Page 5: Introduction

    You will be able to learn many of the features by simply using your phone; and this IVX S-Class User’s Guide will introduce you to the wide variety of features offered by your ESI phone system and how to use your phone effectively to achieve maximum benefits.

  • Page 6: 48-Key Feature Phone

    Status indicator 3-line, 56-character display lamp (pg. D.8) Volume/scroll keys PROGRAM soft feature key (pg. C.2) ESI-DEX soft feature key (pg. F.2) HELP key for access to Verbal User Guide Context-specific and tutorial key to select (pg.
  • Page 7 The 60-Key Expansion Console adds 60 more programmable feature keys to your 48-Key Digital Feature Phone. You program the Expansion Console’s keys just as you do the programmable feature keys on your ESI Feature Phone, using either direct or traditional programming (see pages C.2).

  • Page 8: 24-Key Feature Phone

    The 24-Key Feature Phone has a variety of programmable and built-in features. The 24-Key Feature Phone’s built-in voice mail features and voice prompts make it easy to program and use. Volume/scroll keys Status indicator lamp (pg. D.8) ESI-DEX key (pg. F.2) 2-line, 32-character display Speaker 12 programmable feature keys (p. C.2) P/UP (pickup) key (pg.

  • Page 9: 12-Key Digital Feature Phone

    Notes: The following features are not available on the 12-Key Digital Feature Phone. • Certain special features (see page F.12). • Esi-Dex. • Speakerphone. A VOICE MAIL key, CONFERENCE key, and MUTE/DND key must be set on one of the nine programmable feature keys to utilize those features.

  • Page 10: Esi Cordless Handsets

    User’s Guide ESI Cordless Handsets ESI’s Digital Cordless Handsets come in two models — small and large — but each offers the same features. Note that they do not have the following features found on some ESI desktop phones: speakerphone, Esi-Dex support (or ESI-DEX key), Caller ID key, Virtual Mailbox Key support, or Verbal User Guide (or HELP key).

  • Page 11: Connecting Your Esi Phone

    Introduction Connecting your ESI phone Use the diagram (below) to connect your ESI phone. The diagram represents the panel on the phone’s underside. Note: The “Top of phone” and “Bottom of phone” references in this diagram shows the correct vertical orientation of the phone —...
  • Page 12 Expansion Console. 5. For maximum convenience, label the paper overlay to show how the keys are programmed (your Installer or System Administrator can do this with ESI software). 6. Install the labeled paper overlay on the 60-Key Expansion Console. 7. Install the clear plastic overlay over the paper overlay, to protect it.

  • Page 13: Base Station Installation

    CH key. Each Handset should have its own channel. There are 30 available channels on the small Cordless Handset and 10 on the large Cordless Handset. Note: Feedback may result if the Cordless Handset is within three inches of an ESI desktop Feature Phone. Radio frequency interference.
  • Page 14 Introduction User’s Guide (This page included for pagination purposes only.) A.10...

  • Page 15: Help Mode (Verbal User's Guide)

    Notes: As explained on page E.1, each of the two smaller Feature Phones, 12-Key and 24-Key, has a combo PROG/HELP key. The ESI Cordless Handsets have no access to the Verbal User Guide and, therefore, no HELP key. Tutorial When your station is idle, press HELP, and then follow the spoken Help menu to: •...
  • Page 16 Help mode (Verbal User’s Guide) User’s Guide (This page included for pagination purposes only.)

  • Page 17: User Programming: An Introduction

    Not necessary with Generation II system. If unsure which system you have, consult your System Administration. For use with only ESI Cordless Handsets. Available only if your phone system is using ESI Presence Management. If you’re not sure whether it is, consult your System Administrator. For more information about ESI Presence Management, visit www.esi-estech.com/presence.

  • Page 18: Select Personal Greeting

    User programming: An introduction User’s Guide 1 Select personal greeting Select the desired greeting — 1, 2 or 3. The system will play the current greeting, followed by prompts to re-record, delete or hear again — or select the current greeting by pressing #. Record personal greeting Begin recording at the tone.
  • Page 19 Note: Each ESI Cordless Handset has only one LED color — red — with similar blinking rates. 1–16 on IVX S-Class Generation II; 1–12 on IVX S-Class Generation I. If unsure which system you have, consult your System Administrator.

  • Page 20: Station Options

    For example: If you have a programmable feature key set as a station key for someone’s extension, the system updates your Cordless Handset based on that extension’s current status (busy, idle, do-not-disturb, or — with optional ESI Presence Management — off-premises).

  • Page 21: Station Audibles

    4 Station audibles The station audibles programming provides control of the following audible items: Note: Only the third setting, message ring, is applicable to the ESI Cordless Handset. Station ring tone You can select from six possible tones to help distinguish it from other nearby ringing phones.

  • Page 22: External Message Notification

    For details, consult the ESI Presence Management User’s Guide (ESI part # 0450-0793). Note: This function is available only if your phone system is using ESI Presence Management. If you’re not sure whether it is, consult your System Administrator. For more information about ESI Presence Management, visit www.esi-estech.com/presence.

  • Page 23: Voice Mail Operation

    579 to a programmable feature key. • On an ESI Cordless Handset, use the blue-outlined VOICE MAIL key. The display, directly above the VOICE MAIL key, will show an “envelope” icon when you have one or more new messages.

  • Page 24: Leaving Messages

    If your system is using ESI Presence Management, consult the ESI Presence Management User’s Guide (ESI part # 0450-0793) to learn about additional, special functionality that may be available to you. If you’re not sure whether your system is using ESI Presence Management, consult your System Administrator.

  • Page 25: Moving A Message

    When you receive a call forwarded in this fashion, you’ll be prompted to “press any key” to accept the call. If you don’t answer the call, the caller is returned to your voice mailbox on the ESI phone system. Off-premises “reach-me” is available on guest mailboxes, as well.
  • Page 26 Feature Phone time in reverse) 4. At the end of each message, the ESI phone system prompts you for instructions (see the chart, “Keys’ functions during voice mail message retrieval,” below). Once you’ve learned these prompts, you can proceed more rapidly by pressing one of the appropriate keys any time during a message or during a prompt.
  • Page 27 Virtual Mailbox Key If you frequently pick up your messages from another User’s ESI Feature Phone or have others help pick up your messages, you may want to program a programmable feature key on that phone as a Virtual Mailbox Key for your mailbox.

  • Page 28: Live Recording

    (Not available on 12-Key Feature Phone.) Note: To use this feature on an ESI Cordless Handset, it must have a programmable feature key set for key code 582. (See “Optional features,” page F.12.) It then functions like the RECORD key described herein.

  • Page 29: Off-Premises Message Delivery

    To program this, press PROGRAM 6. Introduction The ESI phone system can be programmed to deliver messages to an off-premises phone or to page you when your voice mailbox receives a message. You can set the phone number (cell phone, home number, another extension, etc.), a delay time (the period that the system is to wait before attempting...

  • Page 30: Message Recycle Bin (Un-Delete)

    User’s Guide Message Recycle Bin (un-delete) The ESI phone system stores your most recently deleted messages (10 on a 30-hour system, five on a six-hour system ) in a Message Recycle Bin to allow you to recover, or "un-delete,” messages that may have been deleted in error.
  • Page 31 User’s Guide Voice mail operation Programming your guest mailbox from an ESI Feature Phone Press PROGRAM , then the mailbox number and then # to confirm. You will be prompted to: record the greeting, change the password, enter an external paging number, or exit by hanging up.

  • Page 32: Optional Voice Mail Feature: Broadcast Mailbox (500)

    The broadcast mailbox lets you broadcast a “master” message to all system users’ mailboxes. When you record a master message in the broadcast mailbox, the ESI phone system instantly copies it into the mailbox of each user who has recorded a personal greeting.

  • Page 33: Optional Voice Mail Feature: Cascade Notification Mailboxes

    If a cascade notification mailbox receives a new message, the ESI phone system dials the first number for a set number of times. If it receives no response, the ESI phone system then dials a second number for a set number of times. If, again, there is no response, the ESI phone system dials the third number;...
  • Page 34 Virtual Mailbox Key See “Virtual Mailbox Key,” page D.5. Message Recycle Bin (un-delete) See “Message Recycle Bin,” page D.8. Available only on systems with “Generation II • Feature Set II” system software. For more information, contact your ESI Reseller. D.12...

  • Page 35: Esi Feature Phone Operation

    24 –Key Digital Feature Phone — the system’s current line usage. A 12-Key Digital Feature Phone does not display line usage. Note: An ESI Cordless Handset’s display is similar to that of the 24-Key Feature Phone; one difference is that a Cordless Handset doesn’t show line usage.
  • Page 36 As an example, a blinking red key is a call ringing at another station; blinking green signifies ringing at your station. (See also “Line keys,” page F.11.) Note: Each ESI Cordless Handset has only red LEDs, and only on its four programmable feature keys. The illumination activity (such as blinking) otherwise is similar to that described above.

  • Page 37: Dial Tone

    If your phone system is using ESI Presence Management, your phone’s MUTE/DND key won’t turn amber when you exit the building using your electronic key; for more details, refer to the ESI Presence Management User’s Guide (ESI part # 0450-0793). If you’re not sure whether your system is using ESI Presence Management, consult your System Administrator.

  • Page 38: Basic Phone Use

    — press SPEAKER. If using a Cordless Handset, press TALK or put the Handset in its charging cradle. Shortcut for either outside or internal calls on speakerphone-equipped ESI phones: If you press a station key or dial an extension number, the phone system automatically activates the speakerphone.

  • Page 39: Direct Station Selection

    Installer has programmed. If your phone system is using ESI Presence Management, your phone’s MUTE/DND key won’t turn amber when you exit the building using your electronic key; for more details, refer to the ESI Presence Management User’s Guide (ESI part # 0450-0793).
  • Page 40 ESI Feature Phone operation User’s Guide Supervised transfer — announcing the caller to the called person 1. While connected to an outside call, press a station key (or press TRANSFER and then dial the extension number) and wait until the called person answers.

  • Page 41: Transferring An Internal Call

    2. Announce the caller (e. g., “Hello; I’ve got Bill on the line and I’m transferring him to you now.”) 3. Hang up. Available only if system is using “Generation II • Feature Set II” system software (consult your ESI Reseller for more details).

  • Page 42: Conference Calling

    LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTIONS OR ANY OTHER COSTS OR DAMAGES RELATED THERETO ARISING FROM THE USE OF THESE FEATURES If you’re using an ESI Cordless Handset, use the TRANS/CONF/PRG key each time these instructions tell you to use CONF.

  • Page 43: Call Forwarding

    C.2) The call forwarding key will be solid green to indicate that it is active. Call forwarding/no-answer Note: The ESI Cordless Handsets and 12-Key Feature Phone do not support call forwarding/no-answer. One special form of call forwarding your phone can do is called call forwarding/no-answer. As the term implies, it’s a forwarding that occurs only after a call to your extension goes unanswered;...
  • Page 44 If you’re not sure whether your system is using ESI Presence Management, consult your System Administrator. For more information about ESI Presence Management, visit www.esi-estech.com/presence. Your system may not support this feature, or your extension may not be allowed to have this feature. Contact your ESI Reseller for more information.

  • Page 45: Call Waiting

    You can call, or transfer a call to, another station that is in use (as indicated by the fact that its station key, if one exists for it on your ESI Feature Phone, is glowing red). This generates a call waiting tone in the other station’s earpiece and puts a call waiting indication on the bottom line of that station’s display,...

  • Page 46: Hold/Exclusive Hold Operation

    I.e., non-ESI analog phones on the system can neither send nor receive background announcements. Available only on systems with “Generation II • Feature Set II” system software. For more information, contact your ESI Reseller. (All references in this section to holding internal calls assume installation of this software.) On previous ESI systems, this feature was called park.

  • Page 47: Exclusive Hold

    ESI Feature Phone operation To retrieve a held call To retrieve a held call from the same ESI Feature Phone where it was put on hold, press HOLD again and dial the appropriate line number (using the display for reference).

  • Page 48: Paging

    Paging through phones Press PAGE 0 to page through all of the ESI Feature Phone speakers. Press PAGE and then 1, 2, or 3 to access a programmed paging zone. (See the administrator for a list of page zones.) The Installer may have added an overhead page system to one or more of these page zones.

  • Page 49: Optional Features

    If your station has been designated to receive live outside calls — i.e., those that have neither come through the auto attendant nor been transferred — your ESI Feature Phone will: (a.) Display that you are receiving an outside call (b.) Ring with a double cadence (internal calls ring with a single cadence).
  • Page 50 ESI Feature Phone operation User’s Guide (This page included for pagination purposes only.) E.16...

  • Page 51: Special Keys

    To release (disconnect), hold down the hookswitch for one second. To hang up when using an ESI Cordless Handset, press TALK or put the handset in its charging cradle. A special service your phone company may offer. See your administrator for further details.

  • Page 52: Esi-Dex

    Auto-dialing using Esi-Dex . . . On the 24-Key Feature Phone 1. While your station is idle (or just after receiving dial tone), repeatedly press ESI-DEX to select the desired Dex: 2. Choose the desired name from the selected Dex, using one of the two following methods: Press repeatedly .
  • Page 53 Special keys . . . On the 48-Key Feature Phone 1. While your station is idle (or just after receiving dial tone), press ESI-DEX. This causes the Esi-Dex menu to appear, as shown: 2. Press a key to choose the appropriate Dex —Station Dex (STA), System Dex (SYS), or Personal Dex (PER) —...
  • Page 54 Caller ID method (on either Feature Phone) Whenever a Caller ID name appears on your LCD display (while talking on an incoming call or during message retrieval) press ESI-DEX to automatically store the name and number in your Personal Dex. The display confirms:...
  • Page 55 Special keys Manual method (on the 48-Key Feature Phone) 1. While your station is idle (or just after receiving dial tone), press ESI-DEX. This causes the Esi-Dex menu to appear, as shown: Note: Your display may differ, depending upon the availability of certain Dexes on your system.

  • Page 56: Deleting Names From Your Personal Dex

    Deleting names from your Personal Dex . . . On the 24-Key Feature Phone 1. While your station is idle (or just after receiving dial tone), repeatedly press ESI-DEX to select the Personal Dex: 2. Choose the desired name from the selected Dex, using one of the two following methods: Press repeatedly .
  • Page 57 Special keys . . . On the 48-Key Feature Phone 1. While your station is idle (or just after receiving dial tone), press ESI-DEX. This causes the Esi-Dex menu to appear, as shown: 2. Press PER to choose the Personal Dex.
  • Page 58 Let’s say you’re on a call with the XYZ Company — XYZ COMPANY appears on your display — and you wish to save the name and number for future use. Just press ESI-DEX. Your display will confirm that the information has been stored.

  • Page 59: Override Ring

    System speed-dialing with Esi-Dex If your administrator has programmed system speed-dial numbers, you can access one of these numbers either via Esi-Dex, as explained in the foregoing discussion, or auto-dial it by dialing its corresponding three-digit access number (in the range 600–699).

  • Page 60: Message Monitor Mode (Live Call Screening)

    If a headset key is programmed, the phone handset must be in the cradle for proper headset operation. Not all headsets are compatible with your ESI Feature Phone; contact your ESI Reseller for a list of compatible models. Not available on a 12-Key Feature Phone.

  • Page 61: Outside Dial Tone Preference

    Notes: Dialing 9 (or 8 or 7) to be assigned a line automatically is always available. Each ESI Cordless Handset has only red LEDs, and only on its four programmable feature keys. The illumination activity (such as blinking) otherwise is similar to that described above.

  • Page 62: Optional Features

    In some instances, you must use a programmable feature key to serve as an on/off key for the feature (see “Programmable feature keys,” page C.2). Note: In the codes below, DDD = ACD department number and XXX = extension number.. 12-Key ESI Cordless 24/48-Key Code Feature key...
  • Page 63 Headset key (Code 564) Note: It’s unnecessary to program this key on an ESI Cordless Handset; one simply plugs in or unplugs a headset as desired. This key provides for easy connecting to/disconnecting from calls when operating in headset mode (see “Headset operation,”...
  • Page 64 To delete a record, press 7 while the record is on the display. • To store the record in your Personal Dex, press ESI-DEX. To finish, press the Caller ID key again (or press RELEASE). Not applicable to a 48-Key Feature Phone, which shows both the number and (if included in the Caller ID record) the name.
  • Page 65 If phone is idle (on-hook) — Puts the phone into do-not-disturb (DND) mode, sending callers directly to your voice mailbox Note: When programmed on an ESI Cordless Handset, this key performs only the DND function; to mute or “un-mute” an ESI Cordless Handset, use the keys on its side.
  • Page 66 Cordless Handset; and, obviously, you’ll want to program the key on both the desktop Feature Phone and the Cordless Handset. Press this key to transfer an active call between a desktop ESI Feature Phone and an ESI Cordless Handset (either direction).
  • Page 67 Feature Phone glows solid green; this indicates that you can perform a Quick Switch. To transfer the call to your Cordless Handset: 1. Press the Quick Switch Key. This “blind-transfers” the call to the ESI Cordless Handset, causing it to ring, while simultaneously disconnecting the desktop Feature Phone.
  • Page 68 Special keys User’s Guide (This page included for pagination purposes only.) F.18...

  • Page 69: Analog Stations

    • Overhead paging access (unless overhead paging is included in a paging zone). Tip: To use a non-ESI cordless phone in conjunction with an ESI Feature Phone, program a programmable feature key (or use CFWD) to easily forward calls to the cordless phone when out of your office. Have the Installer program the cordless phone’s station programming to forward unanswered calls to your...

  • Page 70: Transferring Calls

    Analog stations User’s Guide Transferring calls Transferring outside calls While connected to an outside call, FLASH and dial the extension number. Hang up immediately to perform a blind transfer, wait until the called person answers, announce the caller and then hang up. If the transferred-to person does not answer, FLASH to be reconnected to the original caller.

  • Page 71: Call Forwarding

    Lift the handset, dial 5 6 5 and dial the extension number (or # and the mailbox number) to which the system should forward all calls. Note: If the forwarded-to station is busy or does not answer a forwarded call, the ESI phone system will return the call to your mailbox.

  • Page 72: Paging

    “John, you have a call on line 1. John, pick up line 1, please.” Overhead paging Station number 199 is designated as the overhead paging port. If the ESI phone system has been connected to an overhead paging system, you can page by dialing 1 9 9 and making your announcement after the tones.

  • Page 73: Message Waiting Indication

    If your system is using ESI Presence Management, consult the ESI Presence Management User’s Guide (ESI part # 0450-0793) to learn about additional, special functionality that may be available to you. If you’re not sure whether your system is using ESI Presence Management, consult your System Administrator.
  • Page 74 Analog stations User’s Guide Functions available during analog station voice mail message retrieval Note: Functions tinted gray, below, either change or are not available when you’re using an ESI Feature Phone (see page D.4). Function Description Pause Pauses for one minute or until 1 is pressed again.

  • Page 75: Analog Station Programming

    User’s Guide Analog stations Analog station programming After logging into your mailbox (pressing followed by the mailbox number), dial 5 to program. 1 Select personal greeting Select the desired greeting number: 1, 2 or 3. The system will prompt to re-record, delete, hear, or select as the current greeting by pressing #.

  • Page 76: Pager Notification

    User’s Guide Off-premises message delivery The ESI phone system can be programmed to deliver messages to an off-premises phone and/or to page you when your voice mailbox receives a message. You can set the phone number (cell phone, home number, another extension, etc.) or the pager number and a delay time (the period that the system is to wait before attempting to deliver the message/page).
  • Page 77 User’s Guide Analog stations 6 Off-premises message delivery Delivery options Delivery to phone number only Notify pager only No off-premises delivery Phone delivery Enter phone number Enter the phone number followed by # (24 digits maximum). Do not include an outside line access code (i.e., don’t add 9, 8 or 7) before the number.
  • Page 78 Analog stations User’s Guide (This page included for pagination purposes only.) G.10...

  • Page 79: Index

    Paging through phones, E.14 Call pick-up, E.14 Zones, E.14 Call waiting, E.11 Password, C.5 Background announce, E.12 Personal Dex. See Esi-Dex Station-to-station, E.11 Personal greetings, D.1, F.10, G.4 Caller ID, E.1 Personal greeting keys, F.14 Analog stations, G.1 Reminder, F.10 Caller ID key, F.14...
  • Page 80 www.esi-estech.com...

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