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ESI IVX C-Class Installation Manual

With integrated answering machine
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See also: User Manual
™
Integrated Answering Machine
WITH

Installation Manual

0450-0495
Rev. A

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Summary of Contents for ESI IVX C-Class

  • Page 1: Installation Manual

    ™ Integrated Answering Machine WITH Installation Manual 0450-0495 Rev. A...
  • Page 2 Copyright © 2003 ESI (Estech Systems, Inc.). IVX is a registered trademark, and Esi-Dex, Integrated Answering Machine and Verbal User Guide are trademarks, of ESI. CompactFlash is a registered trademark of SanDisk Corporation. Motorola and ColdFire are registered trademarks of Motorola, Inc.

  • Page 3: Table Of Contents

    Table of contents General description ..............................A.1 Telephone system features ..................................A.1 Integrated Answering Machine features ..............................A.2 Hardware overview/installation ..........................B.1 System programming: An introduction.........................C.1 Programming keys.......................................C.1 Entering alphanumeric characters................................C.2 System fixed numbering plan..................................C.2 System programming overview ..................................C.3 Accessing programming....................................C.3 Function 1: System parameters ..........................D.1 Function 11: Initialize....................................D.1 Functions 12 and 13: Installer and Administrator passwords........................D.1 Function 14: System clock ..................................D.2...
  • Page 4 (This page included for pagination purposes only.)

  • Page 5: General Description

    • Conference calling — Includes two conference bridges, and a conference may contain up to four parties, so IVX C-Class can support two conferences of four parties each. Analog phones on the system also may be parts of conferences.

  • Page 6: Integrated Answering Machine Features

    • Highest-grade voice quality (64-kilobit/second sampling) for storage of voice messages. IVX C-Class with Integrated Answering Machine offers 30 minutes of voice message storage. • Records up to two simultaneous calls —When a message is left, the message indicator on the 24- Key Feature Phone will light.

  • Page 7: Hardware Overview/Installation

    IVX C-Class Installation Manual Hardware overview/installation Hardware overview/installation IVX C-Class consists of a system cabinet that accepts six lines, 12 digital stations, two analog ports, and 30 minutes of voice message storage. System cabinet ″ W × 11″ H × 3″ D, and is designed for easy The wall-mounted system cabinet measures 8 installation and easy component access.

  • Page 8: Power Supply

    Hardware overview/installation IVX C-Class Installation Manual Cautions Important: This information complies with the requirements of Underwriters’ Laboratories (UL) and UL Standard 60950. When using this telephone equipment, always exercise basic safety precautions in order to minimize the risk of fire, electric shock or injury to persons. Before proceeding, please read the following: •...

  • Page 9: Regulatory Information

    IVX C-Class Installation Manual Hardware overview/installation Regulatory information United States of America Registration The CO line telephone numbers, FCC registration number, and ringer equivalence number (REN) of this equipment must be provided to the telephone company before installation. (See below for FCC registration number and ringer equivalence number.)

  • Page 10: Hardware Installation

    Hardware overview/installation IVX C-Class Installation Manual Hardware installation Site location As with most electronic equipment, the environmental considerations for this site need to observe good common sense. Provide a dry, clean, and accessible area. Locate space in the telephone equipment room, which will provide easy connection to the 66 blocks and 110VAC power.

  • Page 11: Opening The Cabinet

    UPS or a dedicated 110 VAC outlet. Memory Module Note: The Memory Module has a proprietary formatting scheme — do not attempt to install a non-ESI CompactFlash. Contact ESI for a replacement Memory Module, if needed.

  • Page 12: Power Led

    IVX cabinet, and retain ground connection when IVX power supply module is unplugged. Note: IVX C-Class system lines are protected against a 10 KV surge only if the earth ground procedures described above are followed.
  • Page 13 Default: 38.4K. SMDR The IVX C-Class system continuously outputs real-time SMDR call records to the port. Note: The system will buffer up to 1000 SMDR records (80 KB) in non-volatile memory (CompactFlash) when the maintenance port is in use for programming or uploading. When the buffer reaches capacity, the oldest records are discarded.
  • Page 14 CO line connection Local loop The IVX C-Class system's advanced CO line circuitry provides for open loop detection and the system’s built-in Caller ID interface. Note: Observe correct order of connection to preserve proper rotary hunting of the CO lines.
  • Page 15 IVX C-Class Installation Manual Hardware overview/installation Worksheet Term Wire color Signal RJ11 Main board White-Blue Data+ Green Digital Blue-White Data- White-Orange Data+ Green Digital Orange-White Data- White-Green Data+ Green Digital Green-White Data- White-Brown Data+ Green Digital Brown-White Data- White-Slate Data+...
  • Page 16 Hardware overview/installation IVX C-Class Installation Manual (This page included for pagination purposes only.) B.10...

  • Page 17: System Programming: An Introduction

    System programming: An introduction System programming: An introduction You can program an IVX C-Class system from a 24-Key Digital Feature Phone in the system (while the system is operating). Read the C-Class User’s Guide first. Programming features require a clear understanding of user interface and application.

  • Page 18: Entering Alphanumeric Characters

    System programming: An introduction IVX C-Class Installation Manual Entering alphanumeric characters You enter names for extensions, departments, and branch IDs by pressing the dial pad key that corresponds to the character to be entered. The key’s possible entries will change each time the key is pressed, and the display will show this.

  • Page 19: System Programming Overview

    IVX C-Class Installation Manual System programming: An introduction System programming overview Here are the programming functions available on IVX C-Class with Integrated Answering Machine. 1 System parameters 3 Extension programming 11 Initialize 31 Extension definition and routing 12 Installer password...
  • Page 20 System programming: An introduction IVX C-Class Installation Manual (This page included for pagination purposes only.)

  • Page 21: Function 1: System Parameters

    IVX C-Class Installation Manual Function 1: System parameters Function 1: System parameters Function 11: Initialize This function will return all components and software to their initial state. Initialization will erase all data and custom recordings. Important notes: Always initialize the system before initial programming for a new installation.

  • Page 22: Function 14: System Clock

    Function 1: System parameters IVX C-Class Installation Manual Function 14: System clock Function 141: Set time/date 1. Enter a new time in a twelve-hour format. Example: Enter 1 2 3 3 for 12:33, or 3 1 5 for 3:15 (note that you need no leading zero for the time).

  • Page 23: Function 15: System Timing Parameters

    IVX C-Class Installation Manual Function 1: System parameters Function 15: System timing parameters Function 151: Flash hook duration This sets the time (in seconds) that a flash hook will be sent on the current line to the Telco. The default setting of 1.5 will cause disconnect and fresh dial tone from the CO.

  • Page 24: Function 17: System Speed-Dial

    2. Select the SMDR format, STANDARD or CSV, by pressing the scroll keys ( Default: STANDARD. The port is called “Maintenance/SMDR” because IVX C-Class shares its cabinet design with other IVX models, on which a PC can be connected to the port for on-line maintenance (programming and software upgrades).

  • Page 25: Function 2: Co Lines

    Function 2: CO lines The IVX C-Class system can operate on a station-by-station basis as a PBX or as a combined key/PBX using standard loop start lines. If a station has line keys programmed, the user accesses the lines by pressing one of these keys or by dialing 9 (or 8 or 7).
  • Page 26 Function 2: CO lines IVX C-Class Installation Manual Select the line group and press the # key to confirm. Outgoing calls will be assigned from the highest CO to the lowest available. Or, to delete the line group number (whereupon the line can only receive inbound CO line calls), press HOLD.

  • Page 27: Function 22: Access Codes/Toll Restriction

    Do not include IVX line access codes (9, 8, or 7) in any of the toll restriction entries. 2. After the last number, enter # # to end the list. The IVX C-Class system will apply the numbers you enter to their most significant digit.

  • Page 28: Function 23: Co Line Parameters

    • Local 7 — Local calls that can be dialed only as seven-digit numbers (the IVX C-Class system strips the area code before dialing and will not add a “1” prefix). • Local 10 — Local calls that can be dialed only as 10-digit numbers (the IVX C-Class system will not add a “1” prefix).

  • Page 29: Function 3: Extension Programming

    IVX C-Class Installation Manual Function 3: Extension programming Function 3: Extension pr ogramming This section provides programming for extensions and department groups. Important: Where any gray shading (■) appears in an example, it represents values either unavailable to the function or unused in the particular example.
  • Page 30 2. Type — If ANALOG PORT is selected, then the ports can further be defined as follows; the words in parentheses (EXAMPLE) indicate what the display will show in each case: • Phone (EXT) — Designed to provide for standard 2500 type phones. See the IVX C-Class User’s Guide for complete description of the capabilities.
  • Page 31 IVX C-Class Installation Manual Function 3: Extension programming 3. Extension name — This is used for the display, reports, and as a programming aid. The maximum length is 10 characters (See “Entering alphanumeric characters,” page C.2). Default: The type selected.

  • Page 32: Function 32: Extension Feature Authorization

    6. External forwarding — Allows the station user to enable the off-premises “reach-me” feature. The off-premises reach-me feature allows a caller that has been forwarded to voice mailbox to be transferred to an outside number. See the IVX C-Class User’s Guide for more information about the Off-Premises reach-me feature.

  • Page 33: Function 33: Department Programming

    IVX C-Class Installation Manual Function 3: Extension programming Function 33: Department programming You can create up to 10 departments (or “hunt groups”), each with a maximum of 14 extensions. You also can assign an extension to more than one department. Department numbers range 290–299.

  • Page 34: Function 35: Extension Button Mapping

    Function 3: Extension programming IVX C-Class Installation Manual Function 35: Extension button mapping By default, the programmable feature keys’ initial state is “not programmed” (except in the case of station 100, on which the upper left key is a day/night key). Use this function to change the programmable feature keys system-wide.
  • Page 35 • VOICE MAIL (Code 579) — Serves as a VOICE MAIL key on 12-Key Digital Feature Phones. • Override ring key (Code 580) — Allows a user to place an outside call (CO, extension, Esi-Link or Remote Phone) while another call is ringing in on the same station.
  • Page 36 Function 3: Extension programming IVX C-Class Installation Manual (This page included for pagination purposes only.)

  • Page 37: Function 5: Integrated Answering Machine Programming

    The system can be programmed to call an off-premises number or another extension to deliver messages or dial to an external commercial paging network to activate a user's pager. The IVX C-Class system will call or page when the first new message has been left in the mailbox and will repeat (at the interval of minutes programmed in this function) until the new message(s) have been deleted, saved or moved.
  • Page 38 1. CO line access — Enter the CO line group (9, 8, or 7) that is to be accessed for delivery. Default: 9. 2. Pager dialing pause — When paging, the IVX C-Class system will send the mailbox number to be shown in the pager’s display. To allow time for the paging service to answer, enter the pause, in seconds, to occur between when the IVX C-Class system dials the pager number and when it then dials the mailbox number.

  • Page 39: Function 6: Recording

    IVX C-Class Installation Manual Function 6: Recording Function 6: Recording Function 63: Message-on-hold (MOH) programming MOH can be: • A live feed from an external music source connected to the MOH connector located on the side of the cabinet. • One of three default, generic MOHs pre-recorded by the factory.
  • Page 40 Function 6: Recording IVX C-Class Installation Manual (This page included for pagination purposes only.)

  • Page 41: Smdr

    IVX C-Class Installation Manual SMDR SMDR SMDR (station message detail reporting) call records are output in real time via an ESI phone system’s Maintenance/SMDR serial port. Connect a standard serial printer or call accounting system to the serial port. The output from the serial port is: 8 data bits, 1 stop bit, and no parity, 1200 baud.

  • Page 42: Reporting Conventions And Rules

    SMDR IVX C-Class Installation Manual The fields are: • Call type (“T”) — Outbound (“O”), inbound (“I”) or transferred (“T”). • Start date (“MMDDYYYY”) — Six characters, zero-filled. • Start time (“HHMMSS”) — Six characters, zero-filled; 24 hour clock. • Duration (“HHMMSS”) — Six characters, zero-filled.

  • Page 43: Index

    Day/night modes, E.2 Keys, C.1 Department programming, F.4–F.5 System fixed numbering plan, C.2 Digital Feature Phone, B.1 Recording, F.4 Esi-Dex, D.4, E.4 Tone, D.3 System speed dial, F.4 Regulatory information (U.S. and Canada), B.3 Extension button mapping Ringer equivalence number (REN), B.3 CO line key, F.6...
  • Page 44 www.esi-estech.com...

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