Troubleshooting Your Coffeemaker; Service And Maintenance - Oster BVST-JBX Series User Manual

trOUBleShOOting yOUr COFFeeMaker

Your Oster® Coffeemaker has been carefully designed to give you many years of trouble-
free service. In the unlikely event that your new coffeemaker does not operate satisfactorily,
please review the following potential problems and try the steps recommended BEFORE
you call an Authorized Oster Service Center.
PROBLEM POSSIBLE CAUSE
THE ON LIGHT The appliance is unplugged
DOES NOT LIGHT
There's a power outage
UP
THE COFFEE IS NOT The appliance is unplugged
BREWING
There's a power outage
The water reservoir is empty.
The filter basket is not properly
inserted
The decanter is not placed all the
way in on the warming plate
THE COFFEEMAKER There are no coffee grounds in the
ONLY BREWS WATER filter basket
THE COFFEEMAKER The coffeemaker needs cleaning
BREWS SLOWLY
THE FILTER BASKET The filter basket is not properly
OVERFLOWS inserted.
The decanter is not placed all the
way in on the warming plate.
The decanter lid is not on decanter.
Too many coffee grounds were
placed in the filter
The decanter was removed from
the warming plate for more than
30 seconds
THE COFFEE IS There's a power outage
NOT HOT
Auto SHUT OFF has been activated.
THE COFFEE Coffee grounds other than for an
TASTES BAD automatic drip coffeemaker were
used.
The ground coffee to water ratio
was unbalanced.
The coffeemaker needs cleaning.
THE GROUNDS ARE The filter is not properly seated in
IN THE COFFEE the basket.
The filter collapsed.
Do you still have questions? You can call us toll-free at the OSTER® Consumer Service
Department, 1-800-667-8623 or you can visit us at www.oster.com.
www.oster.com
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SOLUTION
PLUG UNIT IN.
WAIT FOR POWER TO BE RESTORED
PLUG UNIT IN
WAIT FOR POWER TO BE RESTORED.
CHECK THE WATER LEVEL
INSERT FILTER BASKET CORRECTLY
PLACE DECANTER CORRECTLY ON WARMING
PLATE
ADD THE DESIRED AMOUNT OF COFFEE
CLEAN COFFEEMAKER AS DESCRIBED IN
"CLEANING AND MAINTAINING" SECTION.
INSERT FILTER BASKET CORRECTLY.
PLACE DECANTER CORRECTLY ON WARMING
PLATE
PLACE LID ON THE DECANTER
REMOVE FILTER, DISCARD GROUNDS. IF
PAPER FILTER, REPLACE. IF PERMANENT
FILTER, RINSE. BEGIN BREWING PROCESS
AGAIN.
TURN OFF AND UNPLUG THE UNIT. ALLOW
TO COOL WIPE UP THE SPILL. DO NOT SET
HOT DECANTER BACK ON THE WET WARMING
PLATE OR IT MIGHT CRACK
WAIT FOR POWER TO BE RESTORED.
FOR BEST RESULTS, BREW A FRESH POT OF
COFFEE.
USE COFFEE GRIND RECOMMENDED FOR
AUTOMATIC DRIP COFFEEMAKERS.
USE CORRECT GROUND COFFEE TO WATER
RATIO.
CLEAN COFFEEMAKER AS DESCRIBED IN
"CLEANING AND MAINTAINING YOUR
COFFEEMAKER" SECTION
SEAT FILTER PROPERLY WITHIN THE FILTER
BASKET
REMOVE FILTER AND REPLACE.

SERviCE And MAinTEnAnCE

Replacement Parts
•
Decanters - You can usually purchase a replacement decanter from the store where
you purchased your coffeemaker. If you are unable to find a replacement, please call
1-800-667-8623 in Canada or 1-800-672-6333 in the U.S. for information on where you
can find a store that carries replacement decanters.
Repairs
If your coffeemaker requires service, do not return it to the store where you purchased it. All
repairs and replacements must be made by Oster or by an authorized Oster® Service Center.
If you live in the U.S. or Canada, please call us at the following toll-free telephone numbers
to find the location of the nearest authorized service center:
U.S. 1-800-458-8407
Canada 1-800-667-8623
www.oster.com
You may also visit our website at
To assist us in serving you, please have the coffeemaker model number and date of
purchase available when you call. The model number is on the bottom of the coffeemaker.
We welcome your questions, comments or suggestions. In all your communications,
please include your complete name, address and telephone number and a description
of the problem.
www.oster.com
for a list of service centers.
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