Troubleshooting; Printer Not Printing; Disk Load Error; Out Of Media Indicator On Front Printer Panel - MicroBoards Technology CX-1 User Manual

Troubleshooting

Printer not printing

1. Confirm the CX-1 Disc Publisher is plugged into a power source and is turned on. The
ON/OFF switch is located at the back of the unit, above the power cable connector.
2. Confirm that the Power LED on the front control panel is on. If not, press the Power button
on the panel.
3. Confirm the CX-1 Disc Publisher is connected to the computer with a USB cable. This can
be checked by clicking on Start, going to Settings and selecting Printers. Confirm the printer
(Microboards PF3) is listed and is active. If the icon is not active, make sure the printer is not
in Pause mode, or the printer is set in Use Printer Offline. Also check to make sure the
correct printer port is selected.

Disk Load error

1. If a disc is not loaded correctly, an error message will be displayed on your PC. Check to see
if there are any discs on the belt. Remove any discs that are left on the belt.
2. Lift the cover and check for any discs on the front deck of the CX-1 Disc Publisher. Remove
any discs found on the belts. Close the cover.
3. Next, reload the input bin and click the OK button on the error message to continue. The
system will load the next disc and continue printing the remaining discs for that job.

Out of Media indicator on Front Printer Panel

This will occur if a disc fails to load when running Zulu2 in Print Only mode.
1. The input hopper is empty. Load more discs and press the Out of Media indicator.
2. Zulu2 has control of the robotics. To release robotics control:
a. Open Zulu2 if it is not already open, and go to the Robotics menu.
b. Select Utilities, then click the Print Only Mode button.
c. Press the Out of Ink indicator on the front printer panel.

Gaps or Overlap in Ink Coverage

1. If the right half inch of the disc is not printing, the image was last saved using an old
SureThing template and needs to be refreshed. Open the image in SureThing, change the
template from the Microboards template that first appears to the other Microboards template,
then back to the original. Save your image file to complete the process.
2. If there are gaps or overlaps when printing, you may be printing Text & Graphics mode.
Change Mode to Photo. See page 13 for details.
3. The print pens may need to be recalibrated. Please refer to page 16 for details.

Printing off the Printable Surface

If the print image is printing off the printable surface of the media, there are 2 possible causes:
1. The printer is not aligned correctly. See page 15 for details.
2. Masking has been disabled, or the diameters are incorrect. See page 14 for details.
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