Troubleshooting; Printer Not Printing; Disk Loading Error; Low Ink Indication - MicroBoards Technology GX-2 User Manual

Troubleshooting

Printer not printing:

1. Confirm the GX-2 Disc Publisher is plugged into a power source and is turned on. The ON/OFF
switch is located at the back of the unit, above the power cable connector.
2. Confirm the green light on the power button is lit on the front panel. If AC
power is on and the green light is off, press the power button firmly and wait
for several seconds. If the light still does not come on, contact Microboards
Technical Support.
3. Confirm the GX-2 Disc Publisher is connected to the computer, with a USB cable. This can be
checked by clicking on Start, going to Settings and selecting Printers. Confirm the printer is listed
and is active. If the icon is not active, make sure the Use Printer Offline is not selected. Also
check to make sure the correct printer port is selected.
4. Confirm that the Microboards GX-300HC Ink Cartridge is being used. The GX-2 Disc Publisher
will not function with any other cartridge!

Disk Loading error:

1. If a disc is not loaded correctly, an error message will be displayed on your PC. Check to see if
there are any discs on the belt. Remove any discs that are left on the belt.
2. Lift the cover and check for any discs on the front deck of the GX-2 Disc Publisher. Remove any
discs found on the belts. Close the cover.
3. Next, reload the input bin and click the OK button on the error message to continue. The system
will load the next disc and continue printing the remaining discs for that job.

Low Ink indication:

Before each disc is printed, the ink levels are checked. If the level of any one color is has reached
10%, a warning message will be displayed on your PC and printing will be temporarily suspended.
You can either change the cartridge at this point and click OK, or click OK to continue printing using
the same cartridge.
If you continue with the same cartridge, printing will continue uninterrupted until the ink level reaches
5%. The low ink level warning will be displayed once more. Again, either change the cartridge or
continue.
Once the ink level reaches 3% or less, the warning will be displayed before each print.
It is strongly recommended that you replace the cartridge at this point.
If you notice poor ink quality or a missing color in your prints at any time, replace the ink cartridge.

Discs not loading when printing from SureThing

SureThing does not have the capability of controlling the robotics in the GX-2 Disc Publisher, and
should only be used for label designing. All printing must be done using the Print Only function in
PrintWrite or Zulu2.
• Troubleshooting
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