Support And Additional Information Sources - Xerox WorkCentre 5222 Evaluator Manual

Support and Additional Information Sources

Unrivaled Service and Support
Behind every Xerox product is a large
network of industry-leading customer sup-
port — available when you need it. Xerox
service professionals use leading-edge
technologies to keep you up and running.
They're even linked to the engineers who
designed your product, so you can be confi-
dent when you choose Xerox. And Genuine
Xerox supplies are always readily available.
Total Satisfaction Guaranteed —
You Decide When You're Satisfied
The exclusive Xerox Total Satisfaction
Guarantee, recognized as unique in the
industry, covers every Phaser device that
has been continuously maintained by
Xerox or its authorized representatives
under a Xerox express warranty or a Xerox
maintenance agreement.
Xerox Office Services Support
Asset Management Services
• Asset Optimization and Tracking
Process and tools to optimize an
enterprise's office output infrastructure
and reduce hard costs.
Break-Fix Management
•
ownership and management for break-
fix service for all brands of office output
devices, regardless of manufacturer.
Supplies Management
•
tools for procuring, monitoring and
replenishing all document-related sup-
plies proactively.
Imaging and Output
Management Services
Output Management
• Single point
of management of office output
from all output devices, regardless of
manufacturer.
• Image Capture and Workflow
cient solutions for capturing, managing,
retrieving and distributing information
into digital repositories.
22 WorkCentre 5222 Evaluator Guide
Support Services
Technology Procurement and
•
Deployment A creative and flexible end-
to-end print/computer product acquisi-
tion solution that uses a single-point-of-
contact model while lowering the total
cost of acquisition.
Help Desk Services
•
enterprise services, managed through a
centralized single point of contact and
delivered through either an on-site or
off-site model.
End User Services
•
implementation, IT project consulting,
and customer education.
Access Managed Services
• Student and Library Patron Access
Custom-designed-and-implemented
customer-managed solutions for
student and library patron print access
management.
Additional Information Sources
WorkCentre 5222 Front Panel
• The front panel offers tools and infor-
mation pages to help with machine
Single point of
setup, feature selections, operational
problems, and media feed and supply
issues.
Customer Documentation Contains:
Process and
• Installation Guide
• Quick Use Guide
• Software and Documentation CD-ROM
• Registration Card
• Warranty Booklet
Cost-effi-
On the Web
Visit www.xerox.com/office for:
•
•
•
A broad range of
•
Visit www.xerox.com/office/support for:
•
Microsoft software
Product, supplies and support
information
Downloading drivers
Finding your local Xerox sales
representative
Online documentation
Support and service information,
including the same troubleshoot-
ing Knowledge Base used by Xerox
Customer Support staff to provide the
latest technical information on:
– Application issues
– Errors
– Print-quality issues
– Troubleshooting