Dish Network 311 User Manual page 68

Chapter 4
Reference
Message Number
078, 079, 080
093
U R
SING THE EMOTE
What Is
Happening
You cannot find the
remote control.
When you press a button
on the remote control, the
receiver does not do what
you expect.
When you press the
remote control Power
button to turn the receiver
ON, the receiver front
panel Power light does
not light up.
You use an IR extender
(not a "mouse tail"), and it
does not seem to work.
Page 62
Possible Reason
You may not have connected the
receiver to an active telephone line.
Or, the telephone line may be
defective.
Maybe the receiver is connected to a
DSL (Digital Subscriber Line)
phone line.
You may have set up the receiver to
reset itself back to the factory
defaults, that is, the settings it had
when it was shipped from the
factory.
C
ONTROL
Possible Reason
N/A
The remote control may be missing
batteries, the batteries may be
incorrectly placed in the remote, or
the batteries may be weak or dead.
Other lights are too bright.
Remote control not operating
properly or the batteries are weak or
dead.
The receiver power cord not plugged
into a power outlet, or there may be
a problem with the power.
The IR sensor on the extender that
receives the remote control signals
may not be facing the remote
control.
The IR cable on the extender that
sends the signal to the receiver may
not be right in front of the IR sensor
on the receiver front panel.
What to Do
Connect the receiver to an active telephone line.
Make sure that the telephone line to which you connect the receiver
is working properly.
Note: To be able to order pay-per-view programs, you must keep
the receiver connected to an active telephone line at all times. If
your setup includes more than one receiver, this applies to each
receiver. The receiver uses the telephone line to make toll-free
calls, usually in the middle of the night, to send information to the
Customer Service Center.
Install a DSL filter between the receiver and the telephone
wall jack.
If you want to reset the receiver to its factory default settings, select
the Yes option. If not, select the No option.
What to Do
Use the receiver front panel Control Buttons to control the
receiver until you find the remote. If the remote control is
permanently lost or too damaged to use, call the Customer Service
Center to order a replacement.
If the batteries are missing or dead, insert fresh AAA-size batteries.
If the remote has fresh batteries, check whether they are placed
according to the label diagram. If not, remove them and place
correctly.
Try other remote control buttons to see if the receiver is responding.
Replace the remote batteries with fresh ones.
Check that the receiver power cord is not damaged, and that the
plug is inserted correctly into the outlet.
See if the receiver turns on with the front panel power button.
Make sure that the extender that receives the signal from the remote
control is facing the right way, so that the IR sensor can receive the
remote control signals.
Make sure that the IR cable on the extender that sends the signal to
the receiver is right in front of the IR sensor on the receiver front
panel, so that the receiver IR sensor can receive the signals.
If doing the above does not solve the problem, contact the
manufacturer of the extenders for assistance.