Troubleshooting; Driver Installation - Roland UM-ONE Owner's Manual

Troubleshooting

If you experience problems, read this chapter first. It contains tips for solving most problems. If this
chapter cannot help you solve a problem, please refer to the support section of our website. If the
problem is not resolved, refer to the contact information listed at the end of this document.
Roland support website: http://www.roland.com/

Driver Installation

Problem Confirmation
Installer does not Are you attempting to install from a
start networked CD-ROM drive?
Are you logged on with a user account
that does not have administrator
privileges?
Cannot install
Is the "Driver Signing Options" setting set
to [Block]? (Windows XP)
Are other programs or resident
programs (such as antivirus programs)
running?
Warning or
In the "Device Manager, " do you see
error appears
"Other device, " "Unknown device, " or a
during installation
device for which "?, " "!, " or "x" is displayed?
(Windows)
Is your computer running on battery
power?
Installer does not Other than a mouse and keyboard, are
exit any USB devices connected?
Is the UM-ONE connected to a USB hub
that is connected to a power supply?
"Found New
Hardware Wizard" Did you connect the UM-ONE to a
appears again after different USB connector than the one
driver was installed you used when installing the driver?
(Windows XP)
16
Resolution
You cannot install from a networked CD-ROM drive.
Log on to the computer with a user account that
has administrator privileges.
For details, consult the administrator for your
computer system.
Change the "Driver Signing Options" setting (p. 20).
Be sure to exit all other programs before
installation.
Reinstall the UM-ONE driver (p. 22).
Connect the power cord to the computer.
Make sure that there are no USB devices
connected to the computer (other than a mouse
and keyboard) during installation.
Use a USB hub that connects to a power supply.
If you change the USB connector to which the
UM-ONE is connected, the "Found New Hardware
Wizard" may appear again even if the driver has
already been installed on the computer.
Follow step 9 of the driver installation procedure (p.
11) and install the driver.