Troubleshooting; Driver Installation; Using The Um-One - Roland UM-ONE Owner's Manual

Troubleshooting

If you experience problems, read this chapter first. It contains tips for solving
most problems. If this chapter cannot help you solve a problem, please refer to
the support section of our website. If the problem is not resolved, refer to the
contact information listed at the end of this document.
Roland support website: http://www.roland.com/support/

Driver Installation

Problem
Cannot install
Installer does
not exit

Using the UM-ONE

Problem
Cannot select
or use UM-ONE
device
14
Confirmation
Are you logged on with a user
account that does not have
administrator privileges?
Is your computer running on
battery power?
Other than a mouse and
keyboard, are any USB devices
connected?
Is the UM-ONE connected to a
USB hub that is connected to a
power supply?
Confirmation
Is the driver installed?
Is the UM-ONE's USB indicator
off?
Is the UM-ONE's device name
displayed?
Resolution
Log on to the computer with a user
account that has administrator privileges.
For details, consult the administrator for
your computer system.
Connect the power cord to the computer.
Make sure that there are no USB devices
connected to the computer (other than a
mouse and keyboard) during installation.
Use a USB hub that connects to a power
supply.
Resolution
Install the driver (p. 9).
Make sure that the UM-ONE is connected
to the computer correctly.
If the problem is not resolved, reinstall the
driver.
Exit all programs that are using the UM-
ONE, disconnect the UM-ONE's USB cable,
and then reconnect it.
If the problem is not resolved, reinstall the
driver.