Polycom CX700 User Manual page 49

Symptom
The phone does not ring.
I entered digits but I do not see
them on the display.
VoIPon www.voipon.co.uk
Problem
Ring setting or volume is low.
Outbound or inbound calling is
unsuccessful.
You turned off the ringer.
sales@voipon.co.uk
Troubleshooting Your Polycom® CX700 IP Phone
Corrective Action
Do one of the following steps:
• Adjust the ringing level from the front
panel using the volume up/down keys
• Check same status of handset,
headset (if connected) and through
the Speakerphone.
• Verify that the phone is logged in and
registered with Microsoft Office
Communication Server 2007.
Do one of the following steps:
• Place a call to the phone under
investigation. Check that the display
indicates incoming call information.
• Lift the handset. Ensure dial tone is
present and place a call to another
extension or number. Check that the
display changes in response.
• Verify that the phone is logged in and
registered with Microsoft Office
Communication Server 2007.
• You may not have your dial plan set
correctly or you may not have
authorization to dial out. Contact your
system administrator.
Do one of the following steps:
• When there is an incoming call, lift the
handset, press Speakerphone key or
press Headset key and you will get a
dial tone.
Do one of the following steps:
• If you are not in either call view or
contacts view, make sure you go back
to call view or contacts view.
• Touch screen input once to make sure
text box is in focus.
Tel: +44 (0)1245 808195
.
4 - 7
Fax: +44 (0)1245 808299