Troubleshooting Pppoe; Troubleshooting Internet Browsing - NETGEAR WGR614v11 User Manual

N150 Wireless Router WGR614v11 User Manual
• You might need to force your cable or DSL modem to recognize your new router by
restarting your network, in the sequence described in the NETGEAR Wireless Router
Setup Manual.
• Your service provider might require a login. Ask your service provider whether they
require a PPP over Ethernet (PPPoE) login (see
• You might have incorrectly set the service name, user name or password. Review your
router's Basic Settings screen.
• Your service provider might check for your computer's host name. Assign the computer
Host Name of your ISP account to the wireless router on the Basic Settings screen.
• Your service provider might only allow one Ethernet MAC address to connect to the
Internet, and check for your computer's MAC address. If this is the case:
- Inform your service provider that you have bought a new network device, and ask
them to use the wireless router's MAC address, or
- Configure your router to spoof your computer's MAC address. On the Basic Settings
screen in the Router MAC Address section, select "Use this Computer's MAC
Address" and click Apply. Then restart your network in the correct sequence (see the
NETGEAR Wireless Router Setup Manual for instructions).

Troubleshooting PPPoE

If you are using PPPoE, try troubleshooting your Internet connection.
To troubleshoot a PPPoE connection:
1. Log in to the wireless router.
2. Select Router Status under Maintenance on the main menu.
3. Click Connection Status. If all of the steps indicate "OK," then your PPPoE connection is up
and working.
If any of the steps indicate "Failed," you can attempt to reconnect by clicking Connect.
The wireless router will continue to attempt to connect indefinitely.
If you cannot connect after several minutes, you might be using an incorrect service
name, user name, or password. There also might be a provisioning problem with your
ISP.
Note: Unless you connect manually, the wireless router will not
authenticate using PPPoE until data is transmitted to the network.

Troubleshooting Internet Browsing

If your wireless router can obtain an IP address but your computer is unable to load any web
pages from the Internet, check the following:
Troubleshooting PPPoE
Chapter 7. Troubleshooting
on page 93).
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