Testing The Path From Your Computer To A Remote Device - NETGEAR WGR614v11 User Manual

N150 Wireless Router WGR614v11 User Manual
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you could have one of the following problems:
• Wrong physical connections
- For a wired connection, make sure that the numbered LAN port light is on for the
port to which you are connected. If the light is off, follow the instructions in
Troubleshooting Basic Functions
- Check that the appropriate LEDs are on for your network devices. If your router
and computer are connected to a separate Ethernet switch, make sure that the
link lights are on for the switch ports that are connected to your computer and
router.
• Wrong network configuration
- Verify that the Ethernet card driver software and TCP/IP software are both
installed and configured on your computer.
- Verify that the IP address for your router and your computer are correct and that
the addresses are on the same subnet.

Testing the Path from Your Computer to a Remote Device

After verifying that the LAN path works correctly, test the path from your computer to a remote
device.
1. From the Windows toolbar, click the Start button, and then select Run.
2. In the Windows Run window, type:
ping -n 10 <IP address>
where <IP address> is the IP address of a remote device such as your ISP's DNS server.
If the path is functioning correctly, replies like those shown in the previous section are
displayed. If you do not receive replies:
• Check that your computer has the IP address of your router listed as the default gateway.
If the IP configuration of your computer is assigned by DHCP, this information is not be
visible in your computer's Network Control Panel. Verify that the IP address of the router
is listed as the default gateway as described in the online document you can access from
Wireless Networking Basics
• Check to see that the network address of your computer (the portion of the IP address
specified by the subnet mask) is different from the network address of the remote device.
• Check that your cable or DSL modem is connected and functioning.
• If your ISP assigned a host name to your computer, enter that host name as the account
name in the Basic Settings screen.
on page 89.
in Appendix A.
Chapter 7. Troubleshooting | 95