Troubleshooting - Plantronics Blackwire C710 User Manual

Troubleshooting

Troubleshooting — PC softphone usage
I cannot hear.
I cannot be heard.
I cannot answer a call with
the headset.
I cannot take my headset off
mute using the softphone / I
cannot take the softphone off
mute using my headset.
The volume control on the
headset does not adjust
Windows volume.
Troubleshooting — Mobile phone usage
My headset does not work Ensure that the headset is fully charged.
with my mobile phone.
Make sure the headset is paired with the mobile phone you are trying to
use. See
My phone did not locate Turn both your mobile phone and headset off, then restart the mobile
the headset. phone and repeat the pairing process. (See
I could not enter my PIN Turn both your mobile phone and headset off and on and then repeat the
code. pairing process. (See
is 0000 (4 zeros).
Audio quality is poor. Your headset is out of range. Move the headset closer to the mobile phone.
Ensure that the Blackwire C710/C720 is set as the default playback
device in Windows.
Ensure that the Blackwire C710/C720 is set as the audio device in
the softphone (refer to softphone manufacturer for instructions on
changing the audio output).
Make sure that the individual volume settings on the headset, Windows
and softphone are not turned down too low.
Ensure that the Blackwire C710/C720 is set as the default recording
device in Windows.
Ensure that the Blackwire C710/C720 is set as the audio device in
the softphone (refer to softphone manufacturer for instructions on
changing the audio output).
Make sure that the individual volume settings on the headset, Windows
and softphone are not muted.
Ensure that the Blackwire C710/C720 is set as the audio device in
the softphone (refer to softphone manufacturer for instructions on
changing the audio output).
Refer to the Plantronics compatibility guide
http://www.plantronics.com/compatibiltyguide; you may need
to download software to enable call control with your particular
softphone.
plantronics.com/software
Your softphone may need Plantronics Spokes software to synchronise
the mute control on the PC with the headset.
Refer to the Plantronics compatibility guide
http://www.plantronics.com/compatibiltyguide
plantronics.com/software
The headset volume is local unless you have installed Plantronics
Spokes software. With the software, the headset volume is
synchronised to Windows.
plantronics.com/software
plantronics.com/easytopair
"Connect headset to PC").
Many mobile phones input the password automatically during
NOTE
the pairing process. Your phone may not ask you to manually input a
password.
"Connect headset to PC").
Your PIN code, or password,
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