Connect, charge and make a mobile phone call 9 Connect headset to PC 9 Charge your headset 9 Make a mobile phone call 9 Make a PC call 12 Advanced features Plantronics Spokes software 18 Useful tips 21 Troubleshooting 22...
Welcome Congratulations on purchasing your new Plantronics product. This user guide contains instructions for setting up and using your Blackwire C710/C720 Bluetooth headset. Please refer to the separate safety instructions for important product safety information prior to installation or use of the product.
What’s in the package Blackwire C710 Headset with inline controller (monaural) or Blackwire C720 Headset with inline controller (stereo) Blackwire C710/C720 USB cable Carrying case...
Headset features Right ear cushion Volume up/volume down bar Adjustable headband Inline controller Left ear cushion Mute/unmute button Noise-cancelling microphone PC talk button Mobile talk and Bluetooth on/off button USB cable/connector...
Accessories/Spares (Sold separately) Carrying case Foam ear cushions Leatherette ear cushions Blackwire C710/C720 USB cable noTe For more information on accessories and spares, please visit us at plantronics.com/accessories.
CAuTIon For your safety, do not use the headset at high volumes for extended periods of time. Doing so can cause hearing loss. Always listen at moderate levels. For more information on headsets and hearing visit: plantronics.com/healthandsafety.
Wearing the headset To adjust the headband, lengthen or shorten the band until it fi ts comfortably. Position the headset receivers so that the cushions sit comfortably over the centre of your ears. For the C710 headset, position the stabiliser T-bar above your ear. Once the headset is positioned on your head, adjust the fl exible boom so the tip of the boom points to the corner of your mouth.
C (32ºF) or above 40º C (104ºF). Headset battery levels With Plantronics Spokes® software installed, a headset icon will appear in your system tray, displaying battery status. The Plantronics battery status will notify you of four different battery levels (25%, 50%, 75% and 100%). Fully charge the headset at least once to properly calibrate the battery status.
Page 10
For iPhone users, the headset battery level is displayed on the iPhone home screen. The headset must be connected to the iPhone. The call does not end if you remove your headset without pressing the mobile talk button. See Advanced features. noTe For call control and other features, download Plantronics Spokes software at plantronics.com/software.
Page 11
Press the mobile talk button for 2 seconds. mobile phone* * Only available on mobile phones that support this feature. noTe For call control and other features, download Plantronics Spokes software at plantronics.com/software. Mobile talk button LED indicators Incoming call...
"Download". Reconnect USB cable to the inline controller and the PC if disconnected. Confirm the speaker and microphone settings for your PC softphone are set to Plantronics Blackwire C710/C720 as shown below: PC audio setup for Windows 7 (To reach this screen: Control Panel > Sound) Default setting: All PC sounds and audio is played in the headset.
Page 13
noTe If you choose to NOT install Spokes software, your headset will still function as a standard audio device but the inline control buttons may not work with your softphone. Placing a call with your headset and PC Softphone To place a call Dial the number from your PC softphone.
NOTE These features are enabled by default and can be disabled in the Plantronics Control Panel. The Plantronics Spokes software must be downloaded to access the Control Panel. Changes to the settings require that you are connected to the PC.
If you stay out of range, active calls will be suspended. Calls will be re- established when you walk back into range. Your Blackwire C710/C720 allows you to roam as far as 30 feet between devices before the call is dropped. You will hear a voice prompt "Lost Connection" when the link is dropped.
Page 16
Headset controls, indicators and voice prompts Action Tone Voice prompt Incoming PC call Rapid green flash Programmable alert ringtone PC Call answer/end Short press the PC Short green flash Answer: Single low Talk button tone followed by low- low-high tones End: Single low tone PC Call “Flash”...
Page 17
Action Tone Voice prompt Mobile Reject Call * Press and hold the Single blue flash Short low tone, Mobile Talk button followed by long low for 2 seconds tone Transfer Call Audio Press and hold the Single blue flash Short low tone, to/from Mobile Mobile Talk button followed by long low...
To access the Plantronics Control Panel, load Plantronics Spokes software by visiting plantronics.com/software and clicking on the download button. To start this utility, click Start > Programs > Plantronics > Plantronics Control Panel. Devices settings Select your Blackwire C7xx from the pull-down menu then select Device Settings to configure...
Page 19
Applications tab Displays the status of Plantronics support for various applications such as softphones and media players. Preferences tab Allows you to set preferences for the media player as well as other general settings.
Page 20
You can choose to check for available software updates at any time by clicking on the Check For Updates Now button in Update Manager: From the Start menu, click Programs, then Plantronics, then open Plantronics Update Manager. Install ticked updates Following an AUTOMATIC or MANUAL CHECK FOR UPDATES, this field will be populated with any applicable software updates and the INSTALL CHECKED UPDATES will begin installation.
useful tips Clothing clip Attach the clip to your clothing at about chest level. When at your PC, the clothing clip will reduce the weight of the inline controller for greater comfort. When using your mobile phone away from the PC, the clip keeps the inline controller conveniently in place.
I cannot hear. Ensure that the Blackwire C710/C720 is set as the default playback device in Windows. Ensure that the Blackwire C710/C720 is set as the audio device in the softphone (refer to softphone manufacturer for instructions on changing the audio output).