Appendix; Troubleshooting - Sharp AR-5516S Start Manual

APPENDIX

TROUBLESHOOTING

If the software is not installed correctly, check the following items on your computer.
The driver cannot be installed
(Windows 2000/XP)
If the driver cannot be installed in Windows 2000/XP,
follow these steps to check your computer's settings.
1
Click the "start" button and then click
"Control Panel".
In Windows 2000, click the "Start" button, select
"Settings", and then click "Control Panel".
2
Click "Performance and Maintenance",
and then click "System".
In Windows 2000, double-click the "System" icon.
3
Click the "Hardware" tab and then
click the "Driver Signing" button.
4
Check "What action do you want
Windows to take?" ("File signature
verification" in Windows 2000).
If the option "Block" has been selected, it will not be
possible to install the driver. Select the option "Warn"
and then install the driver as explained in
"INSTALLING THE SOFTWARE
(AR-5516S/AR-5520S/AR-5516/AR-5520/AR-5516D/
AR-5520D)" (p.8).
Plug and Play window does not appear
(AR-5516S/AR-5520S/AR-5516/AR-5520/
AR-5516D/AR-5520D)
If the Plug and Play window does not appear after you
connect the machine to your computer with a USB
cable and turn on the machine, follow the steps below
to verify that the USB port is available.
1
Click the "Start" button, select
"Control Panel", and then click
"System and Maintenance".
• In Windows XP, click the "start" button, click
"Control Panel", and then click "Performance
and Maintenance".
• In Windows 2000, click the "Start" button, select
"Settings", and then click "Control Panel".
2
Click "Device Manager", and if a
message screen appears asking you
for confirmation, click "Continue".
"Universal Serial Bus controllers" will appear in
the list of devices.
• In Windows XP, click "System", click the
"Hardware" tab, and click the "Device
Manager" button.
• In Windows 2000, double-click the "System"
icon, click the "Hardware" tab, and click the
"Device Manager" button.
3
Click the icon beside "Universal
Serial Bus controllers".
Two items should appear: your controller chipset
type and Root Hub. If these items appear, you
can use the USB port. If the "Universal Serial Bus
controllers" shows a yellow exclamation point or
does not appear, you must check your computer
manual for USB troubleshooting or contact your
computer manufacturer.
4
Once you have verified that the USB
port is enabled, install the software as
explained in "INSTALLING THE
SOFTWARE
(AR-5516S/AR-5520S/AR-5516/AR-5520/
AR-5516D/AR-5520D)" (p.8).
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