Master Parts Distributor List; How To Order Repair Parts - Empire Comfort Systems Studio DVP36DP31N-1 Owner's Manual

Studio series direct vent zero clearance gas fireplace heater

Table of Contents

To Order Parts Under Warranty, please contact your local Empire dealer. See the dealer locator at www.empirecomfort.com. To provide

warranty service, your dealer will need your name and address, purchase date and serial number, and the nature of the problem with the

unit.

To Order Parts After the Warranty Period, please contact your dealer or one of the Master Parts Distributors listed below. This list

changes from time to time. For the current list, please click on the Master Parts button at www.empirecomfort.com.

Please note: Master Parts Distributors are independent businesses that stock the most commonly ordered Original Equipment repair parts

for Heaters, Grills, and Fireplaces manufactured by Empire Comfort Systems Inc.

Star-Fire Distributors

1355 Evans Avenue

Akron, OH 44305

phone: 330-630-2794

Toll Free: 800-875-6220

Fax: 330-633-8701

parts: Heater & Hearth and Grills

East Coast Energy products

10 East Route 36

West Long Branch, NJ 07764

phone: 732-870-8809

Toll Free: 800-755-8809

Fax: 732-870-8811

Website: www.eastcoastenergy.com

parts: Heater & Hearth and Grills

parts Not Under Warranty

Parts can be ordered through your Service Person, Dealer, or a Master Parts Distributor. See this page for the Master Parts Distribu-

tors list. For best results, the service person or dealer should order parts through the distributor. Parts can be shipped directly to the

service person/dealer.

Warranty parts

Warranty parts will need a proof of purchase and can be ordered by your Service Person or Dealer. Proof of purchase is required for

warranty parts.

All parts listed in the Parts List have a Part Number. When ordering parts, first obtain the Model Number from the name plate on your

equipment. Then determine the Part Number (not the Index Number) and the Description of each part from the following appropriate

illustration and list. Be sure to give all this information . . .

Appliance Number

Appliance Serial Number

Type of Gas (Propane or Natural)

Do not order bolts, screws, washers or nuts. They are standard hardware items and can be purchased at any local hardware store.

Shipments contingent upon strikes, fires and all causes beyond our control.

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