Gigaset SL75 WLAN User Manual page 115

Troubleshooting - FAQs
Proceed as follows:
¤
Temporarily deactivate the security
settings of the access point/WLAN
router (no encryption, visible SSID, no
access list, DHCP server active).
¤
Press display key
¤
Select
Create new Profile
¤
Select the SSID and press
¤
Press display key
profile.
¤
Briefly press the end call key a.
¤
Select Use exist. Profile
¤
Select the new profile and press
¤
Confirm the reboot now?
(press left display key).
§Yes§
If the handset is able to connect to the
access point after rebooting, you can
establish a connection to the handset's
Web configurator using your PC
(page 75).
¤
If necessary, load the certificates
required for WLAN access onto the
handset (page 101). Please note that
the root certificate must be in cer for-
mat.
¤
Create a profile with the WLAN/SIP set-
tings (incl. WLAN encryption) on the
PC.
¤
Activate the profile (page 100).
¤
If necessary, enter the handset's MAC
address in the access table at the access
point.
¤
Reactivate the security settings at
the access point!
You can find the handset's MAC address
e.g. in the following menu: v
¢
Status.
You are no longer able to connect to the
Web configurator
If DHCP is active, the handset's IP address
may have changed. You can find the cur-
rent IP address in the following menu: v
¢ ¢
Ð
Status
112
on the handset.
§Scan§
and press
§OK§
.
§OK§
to save the new
§Save§
and press .
§OK§
.
§OK§
display with
¢
Ð
The PhoneBook Manager on the PC
cannot access the handset directory
UPnP may be deactivated on the handset.
¤
Connect to the handset's Web configu-
rator (page 75).
¤
Activate DHCP if necessary (precondi-
.
tion for UPnP).
¤
Activate UPnP.
Your PC is not able to connect to the
handset
You cannot establish a WLAN connection
to your handset from your PC even though
the handset is in idle status, i.e.:
u
You can no longer access the handset
via your PC's Web browser.
u
You cannot access the handset direc-
tory with the PhoneBook Manager.
u
You do not receive any response to a
"Ping" on the handset (ping <handset
ip address>).
Remedy:
¤
Establish a connection between the
handset and the WLAN router/access
point, e.g. by making a phone call.
¤
Within one minute of ending the phone
call, try to access the handset using the
PC (via the Web browser, PhoneBook
Manager or "Ping").
If access is now possible, the handset is
working properly.
This means that the malfunction was
caused by the WLAN router/access point
(possible cause: "unclean" implementa-
tion of the Traffic Indication Bit feature).
If this is the case, please contact the WLAN
router/access point manufacturer.