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Panasonic KX-TCD320E Operating Instructions Manual

Digital cordless answering system
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TCD320E(e).book Page 1 Friday, January 7, 2005 10:01 AM

Operating Instructions

Digital Cordless Answering System
KX-TCD320E
Model No.
This unit is compatible with Caller ID and SMS. To use these
features, you must subscribe to the appropriate service of your
service provider.
Charge the batteries for about 7 hours before initial use.
Please read these operating instructions before using the unit and save them for
future reference.

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Summary of Contents for Panasonic KX-TCD320E

  • Page 1: Operating Instructions

    TCD320E(e).book Page 1 Friday, January 7, 2005 10:01 AM Operating Instructions Digital Cordless Answering System KX-TCD320E Model No. This unit is compatible with Caller ID and SMS. To use these features, you must subscribe to the appropriate service of your service provider.
  • Page 2 L In the event of problems, you should contact your equipment supplier in the first instance. Declaration of Conformity: L Panasonic Communications Co., Ltd. declares that this equipment is in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC.

  • Page 3: Feature Highlights

    TCD320E(e).book Page 3 Friday, January 7, 2005 10:01 AM Feature highlights Feature highlights Colour display The handset’s colour display allows you to customise the handset to your liking. You can customise the handset by selecting the “wallpaper” pattern shown on the display in standby mode (page 28). If you set the wallpaper to “Off”, the display colour (page 28) setting will be used instead.
  • Page 4 TCD320E(e).book Page 4 Friday, January 7, 2005 10:01 AM Feature highlights SMS (Short Message Service) SMS allows you to send and receive text messages between other fixed- line and mobile phones that support compatible SMS networks and features. SMS features are available only after subscribing to Caller ID and/or appropriate service (page 39).

  • Page 5: Table Of Contents

    TCD320E(e).book Page 5 Friday, January 7, 2005 10:01 AM Table of Contents Preparation SMS (Short Message Service) Accessory information ....6 Important information ....8 Using SMS (Short Message Service) .

  • Page 6: Accessory Information

    L Or go on line through our Internet Accessory ordering application at www.panasonic.co.uk L Most major credit and debit cards accepted. L All enquiries transactions and distribution facilities are provided directly by Panasonic UK Ltd. L It couldn’t be simpler! L Also available through our Internet is direct shopping for a wide range of finished products, take a browse on our website for further details.
  • Page 7 TCD320E(e).book Page 7 Friday, January 7, 2005 10:01 AM Preparation Included accessories AC adaptor Telephone line cord Rechargeable batteries Part No. PQLV19EZ Part No. PQJA87S (for UK) AAA (R03) size (PQLV19E) Part No. HHR-4EPT Handset cover Operating instructions Quick guide Part No.

  • Page 8: Important Information

    TCD320E(e).book Page 8 Friday, January 7, 2005 10:01 AM Preparation Location Important information L For maximum distance and noise-free operation, place your base unit: General – Away from electrical appliances such as L Use only the AC adaptor included with this TVs, radios, personal computers or product, noted on page 7.

  • Page 9: Controls And Displays

    TCD320E(e).book Page 9 Friday, January 7, 2005 10:01 AM Preparation L {C/T} (Clear/Mute) Controls and displays M {INT} (Intercom) N Microphone Controls Note: L Up to 3 menu items can be displayed at a time. To select a menu item not shown on Handset the current page, scroll up or down by pressing the navigator key, {e} or {v},...
  • Page 10 TCD320E(e).book Page 10 Friday, January 7, 2005 10:01 AM Preparation Display Meaning Display Meaning icon icon Handset is accessing base SMS memory is full. (SMS unit. (intercom, paging, users only) changing base unit settings, Line is being used by etc.) another handset.

  • Page 11: Connections

    TCD320E(e).book Page 11 Friday, January 7, 2005 10:01 AM Preparation Soft key icons Connections Soft Action When the AC adaptor is connected, a short beep will be heard. If it is not heard, check icon the connections. Returns to the previous screen.

  • Page 12: Battery Installation

    L The unit will not work during a power failure. We therefore recommend you also connect a standard telephone to the same telephone line using a T-adaptor. Your Panasonic sales shop can offer you more information about connection possibilities. Battery installation Insert the batteries negative (T) terminal first.

  • Page 13: Screen Saver Mode

    After your Panasonic batteries are fully charged, you can expect the following Important: performance: L We recommend the use of Panasonic Ni-MH batteries (700 mAh) rechargeable batteries noted on page 6. If you install non-rechargeable batteries and Operation...

  • Page 14: Setting The Date And Time

    TCD320E(e).book Page 14 Friday, January 7, 2005 10:01 AM Preparation Setting the date and time Important: L Confirm that the AC adaptor is connected. L Ensure that w is not flashing. If the handset is in screen saver mode, w is not displayed.

  • Page 15: Making/Answering Calls

    TCD320E(e).book Page 15 Friday, January 7, 2005 10:01 AM Making/Answering Calls To redial the last number dialled Making calls Press q (right soft key), then press {C} or {s}. Lift the handset and dial the phone L If {s} is pressed, the unit will redial number.

  • Page 16: Other Features

    TCD320E(e).book Page 16 Friday, January 7, 2005 10:01 AM Making/Answering Calls Select “Edit and Call”, then press Other features Press {<} or {>} to move the cursor, Voice enhancer then edit the number. You can change the tone quality of the L Place the cursor on the number you receiver while you are on a call.

  • Page 17: Answering Calls

    TCD320E(e).book Page 17 Friday, January 7, 2005 10:01 AM Making/Answering Calls Select “Record Call”, then press Call waiting - {R} button If a second call is received while in L A beep is heard and recording starts. conversation with the first caller, a beep tone L A beep sounds every 15 seconds and will be heard.

  • Page 18: Other Features

    TCD320E(e).book Page 18 Friday, January 7, 2005 10:01 AM Making/Answering Calls Other features Handset locator Using this feature, you can locate the handset if it has been misplaced. Press {x} on the base unit. L The base unit will page the handset for about 1 minute.

  • Page 19: Phonebooks

    TCD320E(e).book Page 19 Friday, January 7, 2005 10:01 AM Phonebooks Categories Handset phonebook Categories can help you find entries in the handset phonebook quickly and easily. The handset phonebook allows you to make When adding an entry to the handset calls without having to dial manually.
  • Page 20 TCD320E(e).book Page 20 Friday, January 7, 2005 10:01 AM Phonebooks Searching by first character (index Changing a name, phone number, search) category Press U (left soft key), then press Find the desired entry (page 19), then press $ (middle soft key). Select “Index Search”, then press Select “Edit”, then press ,.

  • Page 21: Chain Dial

    TCD320E(e).book Page 21 Friday, January 7, 2005 10:01 AM Phonebooks number from the handset phonebook by number or bank account PIN that you have simply pressing a dial key. stored in the handset phonebook, without having to dial manually. Find the desired entry (page 19), then press $ (middle soft key).

  • Page 22: Shared Phonebook

    TCD320E(e).book Page 22 Friday, January 7, 2005 10:01 AM Phonebooks L To change the audible call Shared phonebook announcement, press v, then repeat from step 6. The shared phonebook allows you to make Select “Save”, then press ,. calls without having to dial manually. Any Press {ih}.
  • Page 23 TCD320E(e).book Page 23 Friday, January 7, 2005 10:01 AM Phonebooks Select the character entry mode that Select “Save”, then press ,. contains the character you are Press {ih}. searching for, and press ,. Press the dial key ({0} to {9}) which Playing back an audible call contains the character you are announcement...

  • Page 24: Copying Phonebook Entries

    Find the desired handset phonebook Handset phonebook entries (page 19) can entry (page 19), then press $ be copied from the handset to the (middle soft key). phonebook of a compatible Panasonic Select “Copy”, then press ,. handset. Press {0}. Copying one entry To continue copying another entry, select “Yes”, then press ,.

  • Page 25: Handset Settings

    TCD320E(e).book Page 25 Friday, January 7, 2005 10:01 AM Handset Settings Guide to handset settings For your reference, a chart of all items which can be customised for the handset is printed below. L When customising the handset, the current item or setting is highlighted. Handset settings Sub-menu Sub-menu 2...

  • Page 26: Time Settings

    TCD320E(e).book Page 26 Friday, January 7, 2005 10:01 AM Handset Settings Time settings Ringer setup Alarm Ringer volume An alarm will sound for 3 minutes at the set Press $ (middle soft key). time once or daily. Set the date and time Select Y, then press ,.

  • Page 27: Night Mode

    TCD320E(e).book Page 27 Friday, January 7, 2005 10:01 AM Handset Settings several seconds if the caller hangs up L If you use 12-hour time entry, select before you answer. You may hear a dial “AM” or “PM” by pressing {*} tone or no one on the line when you repeatedly before entering the time.

  • Page 28: Display Setup

    TCD320E(e).book Page 28 Friday, January 7, 2005 10:01 AM Handset Settings Note: Selecting categories to bypass night L If you select “Off”, the display colour will mode be changed to the colour you selected for Press $ (middle soft key). display colour (page 28).

  • Page 29: Call Options

    (page the PIN to you. If you forget your PIN, 33) can be made. consult your nearest Panasonic service Press $ (middle soft key). centre. Helpline Tel. No.: U.K. 08700 100 076 R.O.I. 01289 8333...

  • Page 30: Default Settings

    TCD320E(e).book Page 30 Friday, January 7, 2005 10:01 AM Handset Settings Press $ (middle soft key). Note: L If keytones are turned off, error tones will Select Y, then press ,. not sound when you enter the wrong PIN Select “Other Options”, then press or when memory is full.

  • Page 31: Base Unit Settings

    TCD320E(e).book Page 31 Friday, January 7, 2005 10:01 AM Base Unit Settings Guide to base unit settings For your reference, a chart of all items which can be customised for the base unit is printed below. L When customising the base unit, the current item or setting is highlighted. Base unit Sub-menu Sub-menu 2...

  • Page 32: Ringer Setup

    TCD320E(e).book Page 32 Friday, January 7, 2005 10:01 AM Base Unit Settings Enter the desired hour and minute you Ringer setup wish to start this feature by selecting 2 digits for each. L If you use 12-hour time entry, select Ringer volume “AM”...

  • Page 33: Call Options

    TCD320E(e).book Page 33 Friday, January 7, 2005 10:01 AM Base Unit Settings Select “Ringer Setup”, then press Select “Pause Length”, then press Select “Night Mode”, then press Select the desired setting, then press Select “Ring Delay”, then press Press {ih}. Select the desired setting, then press Storing/changing emergency numbers...

  • Page 34: Other Options

    PIN. The unit will not reveal L If you changed the PIN, enter it (page the PIN to you. If you forget your PIN, 34). consult your nearest Panasonic service Select “Call Options”, then press centre. Press $ (middle soft key).
  • Page 35 TCD320E(e).book Page 35 Friday, January 7, 2005 10:01 AM Base Unit Settings – Date and time – Shared phonebook entries – Repeater mode – Recordings, including your greeting message, caller messages, voice memos, audible call announcements, and recorded conversations Helpline Tel. No.: U.K. 08700 100 076 R.O.I. 01289 8333...

  • Page 36: Caller Id Service

    TCD320E(e).book Page 36 Friday, January 7, 2005 10:01 AM Caller ID Service you should view the caller list to see who Using Caller ID service called while you were out. Call Waiting Caller ID Important: This is a service of your service provider and L This unit is Caller ID compatible.

  • Page 37: Caller List

    TCD320E(e).book Page 37 Friday, January 7, 2005 10:01 AM Caller ID Service the unit will use the display colour you set on L If the item has already been viewed or page 28 when calls from this category are answered, “Q” is displayed, even if it received.
  • Page 38 TCD320E(e).book Page 38 Friday, January 7, 2005 10:01 AM Caller ID Service Storing caller information into the handset phonebook Press $ (middle soft key). Select W, then press ,. Press {e} or {v} repeatedly to display the desired entry, then press $. Select “Add Phonebook”, then press Continue from step 3, “Adding entries to the handset phonebook”, page 19.

  • Page 39: Sms (Short Message Service)

    TCD320E(e).book Page 39 Friday, January 7, 2005 10:01 AM SMS (Short Message Service) L If the unit is connected to a PBX system, Using SMS (Short you may not be able to use SMS features. Message Service) Turning SMS on/off SMS allows you to send and receive text messages between other fixed-line and The default setting is “On”.

  • Page 40: Registering Mailboxes

    TCD320E(e).book Page 40 Friday, January 7, 2005 10:01 AM SMS (Short Message Service) Message Centre 1 is used for sending SMS Sending a message messages, and Message Centre 2 is used for receiving messages. L Consult your service provider for more Writing and sending a new information.
  • Page 41 TCD320E(e).book Page 41 Friday, January 7, 2005 10:01 AM SMS (Short Message Service) Example: The other party’s phone Select the desired mailbox, press ,, number is 123456 and their mailbox then enter its password. number is 1. Select “Send List”, then press ,. Enter 1234561.

  • Page 42: Receiving A Message

    TCD320E(e).book Page 42 Friday, January 7, 2005 10:01 AM SMS (Short Message Service) Select “Send List”, then press ,. L Messages which have already been read are indicated by a “Q”, even if Press {e} or {v} repeatedly to select they were read using another handset.

  • Page 43: Guide To Sms Settings

    TCD320E(e).book Page 43 Friday, January 7, 2005 10:01 AM SMS (Short Message Service) Erasing received messages Guide to SMS settings While reading a received message, If the base unit is reset to its default settings press $ (middle soft key). (page 34), the following SMS-related Select “Erase”, then press ,.
  • Page 44 TCD320E(e).book Page 44 Friday, January 7, 2005 10:01 AM SMS (Short Message Service) Enter a 4-digit password for the mailbox, L If you erase a mailbox, its messages will then press ,. also be erased. Select “Save”, then press ,. Storing the PBX line access Press {ih}.

  • Page 45: Available Character Entries For Sms

    TCD320E(e).book Page 45 Friday, January 7, 2005 10:01 AM SMS (Short Message Service) Available character entries for SMS Important: L For character entry when entering the name for phonebook, etc., see page 59. The dial keys are used to enter characters and numbers. Each dial key has multiple characters assigned to it.
  • Page 46 TCD320E(e).book Page 46 Friday, January 7, 2005 10:01 AM SMS (Short Message Service) Alphabet character table (ABC) Numeric entry table (0-9) Greek character table (M) Extended character table (N) L The following are used for both uppercase and lowercase: Helpline Tel. No.: U.K. 08700 100 076 R.O.I. 01289 8333...

  • Page 47: Answering System Features

    TCD320E(e).book Page 47 Friday, January 7, 2005 10:01 AM Answering System Features Recording a greeting message Answering system You can record your own greeting message (2 minutes and 30 seconds max.). This unit contains an answering system which can answer and record calls for you Press $ (middle soft key).

  • Page 48: Listening To Messages

    TCD320E(e).book Page 48 Friday, January 7, 2005 10:01 AM Answering System Features stop flashing but will remain lit up when Erasing the greeting message the answering system is turned on. If you erase your own greeting message, the L While listening to messages, you can unit will play a prerecorded greeting switch between the receiver and speaker message for callers.

  • Page 49: Recording A Voice Memo

    TCD320E(e).book Page 49 Friday, January 7, 2005 10:01 AM Answering System Features Note: L Messages are retained even if a power failure occurs. L To edit the number before calling back, select “Edit and Call”, press ,, edit the number, then press ,. Recording a voice memo To leave a private message for yourself or someone else, you can record up to 3...

  • Page 50: Using Direct Commands

    TCD320E(e).book Page 50 Friday, January 7, 2005 10:01 AM Answering System Features Using direct commands Remote operation You can operate the answering system by Using a touch tone phone, you can call your pressing dial keys, rather than navigating phone number from outside and access the through the menus.
  • Page 51 TCD320E(e).book Page 51 Friday, January 7, 2005 10:01 AM Answering System Features L If the number of rings is set to “Auto”, Remote commands (page 52), the number of rings you You can press dial keys to access certain hear will indicate whether or not you answering system functions without waiting have new messages.

  • Page 52: Guide To Answering System Settings

    TCD320E(e).book Page 52 Friday, January 7, 2005 10:01 AM Answering System Features L You can hang up, or enter your remote Select the desired setting, then press access code again and begin remote operation. Press {ih}. For voice mail service subscribers Guide to answering To receive voice mail and use answering system properly, please note the following:...
  • Page 53 TCD320E(e).book Page 53 Friday, January 7, 2005 10:01 AM Answering System Features Note: L When the message recording time is set to “Greeting Only” and the answering system is turned on, d is displayed. Turning call screening on/off While a caller is leaving a message, you can screen the call through the handset speaker.

  • Page 54: Multi-Unit Operation

    TCD320E(e).book Page 54 Friday, January 7, 2005 10:01 AM Multi-unit Operation Operating additional units Registering a handset to a base unit Additional handsets Up to 6 handsets can be registered to a To register an additional handset to a single base unit. Additional handsets will base unit (easy registration) give you the freedom to, for example, have The included handset and base unit are...

  • Page 55: Cancelling A Handset

    TCD320E(e).book Page 55 Friday, January 7, 2005 10:01 AM Multi-unit Operation Select “Select Base”, then press To register a handset to an additional base unit (manual registration) Select the desired base unit number, or You can register a handset to a base unit “Auto”, then press ,.

  • Page 56: Intercom Between Handsets

    You can increase the range of the base unit by using a DECT repeater. Please use only When finished talking, press {ih}. the Panasonic DECT repeater noted on page 6. Consult your Panasonic dealer for details. Transferring calls Important: between handsets,...
  • Page 57 TCD320E(e).book Page 57 Friday, January 7, 2005 10:01 AM Multi-unit Operation Example: When handset 1 transfers a call to handset 2 Handset 1: During an outside call, press {INT} and {2} (desired handset number). L The outside call will be put on hold. L If there is no answer, press {INT} to return to the outside call.

  • Page 58: Useful Information

    TCD320E(e).book Page 58 Friday, January 7, 2005 10:01 AM Useful Information Wall mounting 60 mm Screws Hooks Note: L Make sure the screws are securely fastened to the wall. L Do not pinch the telephone line cord and AC adaptor cord between the base unit and the wall.

  • Page 59: Available Character Entries

    TCD320E(e).book Page 59 Friday, January 7, 2005 10:01 AM Useful Information Available character entries Important: L For character entry when writing SMS messages, see page 45. The dial keys are used to enter characters and numbers. Each dial key has multiple characters assigned to it.
  • Page 60 TCD320E(e).book Page 60 Friday, January 7, 2005 10:01 AM Useful Information Alphabet character table (ABC) Numeric entry table (0-9) Greek character table (M) Extended 1 character table (N) L The following are used for both uppercase and lowercase: Helpline Tel. No.: U.K. 08700 100 076 R.O.I. 01289 8333...
  • Page 61 TCD320E(e).book Page 61 Friday, January 7, 2005 10:01 AM Useful Information Extended 2 character table (O) L The following are used for both uppercase and lowercase: Cyrillic character table (P) Helpline Tel. No.: U.K. 08700 100 076 R.O.I. 01289 8333...

  • Page 62: Troubleshooting

    TCD320E(e).book Page 62 Friday, January 7, 2005 10:01 AM Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the AC adaptor and turn off the handset, then reconnect the AC adaptor and turn on the handset. Initial settings Problem Cause &...
  • Page 63 TCD320E(e).book Page 63 Friday, January 7, 2005 10:01 AM Useful Information Telephone Problem Cause & solution I cannot make or receive calls. L The AC adaptor or telephone line cord is not connected. Check the connections. L If you are using a splitter to connect the unit, remove the splitter and connect the unit to the wall socket directly.
  • Page 64 Cancel unused handset registrations from the base unit (page 55). L You entered the wrong PIN number. If you forget your PIN, consult your nearest Panasonic service centre. L Locate the handset and the base unit away from other electrical appliances.
  • Page 65 TCD320E(e).book Page 65 Friday, January 7, 2005 10:01 AM Useful Information SMS (Short Message Service) Problem Cause & solution I cannot send or receive SMS L You have not subscribed to the appropriate service. messages. Consult your service provider. L The SMS message centre number(s) are not stored or are incorrect.
  • Page 66 TCD320E(e).book Page 66 Friday, January 7, 2005 10:01 AM Useful Information Problem Cause & solution I cannot operate the answering L Another handset user is using the answering system with the handset. system, SMS features, accessing the caller list or changing base unit settings.

  • Page 67: Specifications

    TCD320E(e).book Page 67 Friday, January 7, 2005 10:01 AM Useful Information Specifications I Standard: DECT (Digital Enhanced Cordless Telecommunications), GAP (Generic Access Profile) I Number of channels: 120 Duplex Channels I Frequency range: 1.88 GHz to 1.9 GHz I Duplex procedure: TDMA (Time Division Multiple Access) I Channel spacing: 1,728 kHz...

  • Page 68: Conditions Of Guarantee

    8. The guarantee period applicable to this product shall be 12 months. Please keep these operating instructions with your receipt. Panasonic Business Systems U.K. Receipt No. Date of purchase Model No.

  • Page 69: Index

    TCD320E(e).book Page 69 Friday, January 7, 2005 10:01 AM Index Additional handsets: 54 Index Cancelling: 55 Locator: 18 PIN: 29 A Alarm: 26 Power on/off: 13 Answering calls: 17 Registration: 54 Answering system: 47 Resetting: 30 Listening to messages: 48 Settings: 25 Remote operation: 50 Settings: 52...
  • Page 70 TCD320E(e).book Page 70 Friday, January 7, 2005 10:01 AM Index Receiver: 15 Ringer (Base unit): 32 Ringer (Handset): 26 Speakerphone: 15 W Wall mounting: 58 Wallpaper: 28 Helpline Tel. No.: U.K. 08700 100 076 R.O.I. 01289 8333...
  • Page 71 TCD320E(e).book Page 71 Friday, January 7, 2005 10:01 AM...
  • Page 72 3 Ping Xi 8 Lu, Nanping Keji Gongye Yuan, Zhuhai, Guangdong, China 519060 Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd.

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