Palm TREO PRO User Manual page 322

14
T R O U B L E S H O O T I N G
Synchronization finishes but info doesn't
appear where it should
With the included desktop sync
•
software, your smartphone can
synchronize with the root folders of
Microsoft Office Outlook Contacts,
Calendar, Tasks, and Notes (Outlook
sold separately). If you want to
synchronize with a global Exchange
Address Book, you must copy the
addresses to your local Contacts list in
Microsoft Office Outlook (right-click the
addresses and select Add to Personal
Address Book).
Microsoft Office Outlook subfolders and
•
public folders are not accessible with
the included software. You may want to
use a third-party solution instead.
If you're trying to sync offline, be sure
•
to set your Microsoft Office Outlook
Calendar, Contacts, Notes, and Tasks to
be available offline.
For music files, update the library in
•
Windows Media Player Mobile (see
Working with libraries).
For pictures and videos, see
•
Synchronizing your pictures, videos, and
322
S Y N C H R O N I Z A T I O N
music for information on the location of
synchronized items.
For Office Mobile files, see Where are
•
the changes I made to my file? for
information on the location of
synchronized files.
If you're still having problems, try the
•
following:
1 Make sure you're synchronizing with
the intended desktop personal
information manager (PIM). The
desktop sync software lets you
synchronize with Microsoft Office
Outlook for Windows. If you use a
different PIM, you need to install
third-party software to synchronize. For
more information, consult the company
that makes the PIM.
2 Open the desktop sync software on
your computer, and make sure the Files
synchronization option is selected (see
Changing which applications sync).
3 Uninstall the desktop sync software,
reboot your computer, and then repeat
the installation process (see Reinstalling
the desktop software).