Palm TREO PRO User Manual page 319

My smartphone does not sync when I
connect it to my computer with the USB
cable. Instead, I see a Treo Setup screen.
Your connection did not switch to sync
mode. Follow these steps to switch modes
manually.
1 On your smartphone, press Start
and select Programs.
2 Select PC Setup
3 Select Synchronize.
4 If you still cannot synchronize, go to
palm.com/treopro for synchronization
support.
I am in sync mode, but synchronization
isn't working.
Even if you are in sync mode,
synchronization cannot take place unless
you have the desktop sync software
installed on your computer. If you did not
install the software during initial setup but
want to synchronize, switch to setup mode
so that you can install the software.
1 On your smartphone, press Start
and select Programs.
2 Select PC Setup
.
.
3 Select Set up my PC.
4 Connect your smartphone to your
computer using the USB cable.
5 On your computer, follow the onscreen
prompts to update or install the
appropriate sync software for your
computer (ActiveSync for Windows XP ,
or Windows Mobile Device Center for
Windows Vista).
6 If you still cannot synchronize, go to
palm.com/treopro for synchronization
support.
The desktop sync software does not
respond to sync attempt
As you complete the following steps,
synchronize after each step. If the
synchronization is successful, you do not
need to complete the remaining steps.
1 Verify that the USB cable is securely
connected at all points (see Setting up
your computer for synchronization).
2 Make sure that all the files you're trying
to sync are closed on both your
computer and your smartphone.
3 On a Windows XP computer, look for
the ActiveSync
T R O U B L E S H O O T I N G
icon at the top of
S Y N C H R O N I Z A T I O N
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