Error Messages - Accu-Chek Mobile User Manual

16.4 Error messages

The following pages describe all error messages,
together with the cause, and how they can be remedied.
If an error message is displayed, turn the meter off:
Press and hold the On/Off button
the display is filled (at least 2 seconds).
If error messages occur frequently, contact the
Accu-Chek Enquiry Line on 1800 251 816.
If your meter has been dropped, that can also lead to
error messages. In this case, you should also call the
Accu-Chek Enquiry Line on 1800 251 816.
Symbols, messages, problems and error messages
E-1
until the bar in
The test cassette or the meter may be defective.
Remove the cassette from the meter and reinsert it.
If the error message re-appears:
Clean the meter and the test cassette.
If the error message re-appears:
Insert a new test cassette in the meter.
If the error message still appears, the meter is
defective.
Contact your customer support and service centre.
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