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Troubleshooting
This appendix contains valuable information to help you solve the most
common printer problems for 1500 TX printers.
The problems addressed are divided into these types:
Printer health
Print quality
Data transfer
Application software
A separate index is provided at the end of this appendix to help you
quickly locate discussions of symptoms and their solutions.
Troubleshooting quick list
Many common problems can be solved by checking for just three items:
Is the printer connected to a good power source?
If using a serial cable, do serial I/O settings match on the printer and
computer?
Isolating problems
You can quickly isolate problems to either the printer, computer/printer
interface, or application software using the following procedure:
1. Turn the printer OFF, then ON.
2. Load media, then run a prime to assure that all jets fire. (See "Prim-
ing for Cartridge Print Check" in Chapter 2.)
3. Perform a color calibration. (See Appendix A.)
If your printer fails during any of the above steps, call your ENCAD
distributor/dealer or call ENCAD Technical Support. Otherwise,
continue with the steps that follow.
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