Troubleshooting - DeLonghi ESAM 04.320 Owner's Manual

TROUBlESHOOTING

Below is a list of some of the possible malfunctions.
if the problem cannot be resolved as described, contact Customer Services.
PROBlEM
The coffee is not hot
The coffee is not creamy
enough.
The coffee is delivered too
slowly or a drop at a time.
The coffee does not come out
of the spouts, but from around
the service door.
The coffee is delivered too
quickly.
Coffee does not come out of
one of the spouts.
Water comes out of the spouts
instead of coffee.
The milk is not frothed.
The appliance does not come
on.
The loNg coffee has too much
froth
POSSIBlE CAUSE
The cups were not preheated.
The infuser has cooled down because 2/3 minutes have
elapsed since the last coffee was made.
a low coffee temperature is set.
The coffee is ground too coarsely.
Wrong type of coffee
The coffee is ground too finely.
The holes in the spouts are clogged with dry coffee dust.
The coffee guide inside the service door is blocked and
cannot swing.
The coffee is ground too coarsely.
The spouts are blocked.
The pre-ground coffee may be blocked in the funnel (a8).
The milk is not cold enough or is not semi-skimmed.
The ring is not in the "CaPPuCCiNo" position.
it is not plugged into the mains socket.
The main switch is not turned on.
The coffee is ground too finely.
19
REMEDY
enable the cup warmer, leave the cups at least 20 minutes
to warm up.
Warm the cups by rinsing them with hot water (using the
hot water function).
Before making the coffee, heat the infuser by pressing the
button (see the sections "Tips for a hotter coffee").
Set a high coffee temperature in the menu.
Turn the grinding adjustment knob one click anticlockwise
towards "1" while the coffee mill is in operation (fig. 8).
Continue one click at a time until coffee delivery is
satisfactory. The effect is only visible after delivering 2
coffees.
use a type of coffee for espresso coffee makers.
Turn the grinding adjustment knob one click clockwise
towards "7" while the coffee mill is in operation (fig.
11). Continue one click at a time until coffee delivery is
satisfactory. The effect is only visible after delivering 2
coffees.
Clean the spouts with a toothpick, sponge or hard bristled
kitchen brush.
Thoroughly clean the coffee guide, particularly near the
hinges.
Turn the grinding adjustment knob one click anticlockwise
towards "1" while the coffee mill is in operation (fig. 11).
avoid turning the grinding adjustment knob excessively
otherwise when you select two cups, the coffee may be
delivered a drop at a time.
Clean the spouts with a toothpick (fig. 40).
empty the funnel with the help of a knife, as described in
the section "Cleaning the pre-ground coffee funnel".
you should ideally use skimmed or semi-skimmed milk at
refrigerator temperature (about 5°C).
if the result is not as you wished, try changing brand of
milk.
Push the ring downwards.
Plug into the mains socket.
Place the main switch in the i position (fig. 29).
Turn the grinding adjustment knob one click clockwise
towards "7" while the coffee mill is in operation (fig. 11).
Continue one click at a time until coffee delivery is
satisfactory.
The effect is only visible after delivering 2 coffees.