Returns; Contact Us - Chauvet COLORado 1 IP User Manual

Technical Information

Returns

Contact Us

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You must send the product prepaid, in the original box, and with the original packing and
accessories. CHAUVET® will not issue call tags.
Call CHAUVET® and request a Return Merchandise Authorization (RMA) number before
shipping the product. Be prepared to provide the model number, serial number, and a brief
description of the cause(s) for the return.
Clearly label the package with an RMA number. CHAUVET® will refuse any product
returned without an RMA number.
DO NOT write the RMA number directly on the box. Instead, write it on a properly
affixed label.
Once you have received the RMA number, include the following information on a piece of
paper inside the box:
• Your name
• Your address
• Your phone number
• The RMA number
• A brief description of the problem(s)
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be the customer's responsibility. Proper FedEx packing or double-boxing
are the packaging methods CHAUVET® recommends.
CHAUVET® reserves the right to use its own discretion to repair or replace returned
product(s).
World Headquarters
CHAUVET®
General Information
Address: 5200 NW 108
Sunrise, FL 33351 (USA)
Voice:
Fax:
Toll free:
Technical Support
Voice: 954-929-1115 (Press 4)
Fax:
Email: tech@chauvetlighting.com
World Wide Web
Outside the U.S., United Kingdom, or Ireland, contact your distributor of record. Follow their
instructions to request support or to return a product. Visit our website for contact details.
United Kingdom & Ireland
CHAUVET® Europe Ltd.
General Information
th
Avenue
954-929-1115
954-929-5560
(800) 762-1084
Technical Support
954-756-8015
World Wide Web
www.chauvetpro.com
Address:
Brookhill Road Industrial Estate
Pinxton, Nottingham (UK)
Voice: +44 (0)1773 511115
Fax: +44 (0)1773 511110
Voice: +44 (0)1773 511115 (Ext 205)
Email: uktech@chauvetlighting.com
www.chauvetlighting.co.uk
COLORado™ 1 IP User Manual Rev. 2
Unit 1C
NG 16 6NT