Conventions; Conventions Used In The Procedure Descriptions; Feature Finder - Avaya 2420 End User Manual

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{handset tones}
Special Instructions
Use the following special instructions for operating your telephone.
•
To operate a feature, you must have the handset off-hook (removed from the cradle of the telephone) or the speaker or
speakerphone on unless otherwise noted.
•
If you receive an intercept tone (high-pitched, alternating high and low tone) while attempting to operate any feature,
you have taken too much time to complete a procedural step or have made a dialing error. Hang up, get dial tone, and
return to Step 1.
Hold
Puts a call on hold until you can return to it. While a call is on hold, you can place another call, activate another feature,
answer a waiting call, or leave your telephone to perform another task. Use when you have a call you do not wish to drop, but
which you have to interrupt briefly to do something else.
Transfer
Transfers a call from your telephone to another extension or outside number. Use when your caller needs to speak further with
someone else.
Call Park
Allows you to put a call on hold at your telephone, for retrieval at any extension.
Conference
Allows you to conference up to six parties on a call (including yourself) so that you can conduct a 6-way discussion. Use to set
up timesaving conferences, or to spontaneously include an additional party important to a conversation.
Call Forwarding All Calls
The Call Forwarding feature temporarily forwards all your calls to another extension or to an outside number, depending on
your system.
Send All Calls
Temporarily sends all your calls to your voice mail system or to another extension in the same system. Note that priority calls
and automatic callbacks are not redirected by the Send All Calls feature.
Note: Before you can use this feature, your system manager must provide a coverage path for your extension.
Directory
Searches for the extension of another user in your location by allowing you to key in the user's name with the dial pad. Use as a
handy quick reference source for extension number information.
Call Log
Logs the most recent 100 incoming calls and allows you to specify which types of calls should be logged.

Conventions

Conventions Used in the Procedure Descriptions

Information that is offset represents the display screen. The second
line appearing on the display will most likely list the features you can
access with the softkeys.
The tone that appears in curly quotes after a step, such as {dial tone},
indicates what you should hear from your handset (or speakerphone)
after successfully performing that step.

Feature Finder

2420 Digital Telephone End User Guide | 7 | P a g e