Warranty - Travis Industries 21E Owner's Manual

12
Products to which this limited warranty applies
This limited warranty applies to your newly purchased Travis
Industries, Inc. 21 Electric Fireplace and newly purchased face
or trim kit. This limited warranty applies only to purchases made
in any province of Canada except for Yukon Territory, Nunavut, or
Northwest Territories or in any of the 50 States of the USA (and the
District of Columbia). This limited warranty applies to the original
purchaser of the product only and is not transferable.
Products excluded from this limited warranty
Products purchased in Yukon Territory, Nunavut, or Northwest
Territories, are not covered by this limited warranty. Products
purchased in these provinces or territories are sold AS IS without
warranty or condition of any kind (including, without limitation, any
implied warranties or conditions of merchantability or fitness for a
particular purpose) and the entire risk of as to the quality and
performance of the products is with the purchaser, and in the event
of a defect the purchaser assumes the entire cost of all necessary
servicing or repair.
What this limited warranty covers and for how long
Products, other than face or trim kits, covered by this limited
warranty have been tested and inspected prior to shipment.
Subject to the provisions of this warranty, Travis Industries, Inc.
warrants such products to be free from defects in material and
workmanship for a period of 5 years from the date of the first
purchase of such products as follows: (a) a repair or replacement
warranty on defective products or parts, including in-home
services, for the first 2 years following the date of first purchase;
and (b) thereafter, a replacement of parts warranty on defective
products and parts (with no in-home services) for the 3 year period
commencing on the second anniversary of first purchase and
ending on the fifth anniversary of the date of first purchase.
Face or trim kits covered by this limited warranty have been tested
and inspected prior to shipment and, subject to the provisions of
this warranty, Travis Industries, Inc. warrants such products to be
free from defects in material and workmanship for a period of 1
year from the date of first purchase of such products. Warranty
services do not include in-home services.
The above section is a summary only of your warranty rights.
Please review the remaining provisions of this warranty for
your specific rights.
The limited 5 year warranty period for products other than face
or trim kits and the limited 1 year warranty period for face or trim
kits also applies to any implied warranties that may exist under
applicable law. Some jurisdictions do not allow limitations on how
long an implied warranty lasts, so the above limitation may not
apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to products that have been
repaired (except by Travis Industries, Inc. or its authorized service
representatives) or otherwise altered. This limited warranty does
further not apply to defects resulting from misuse, abuse, accident,
neglect, incorrect installation, improper maintenance or handling,
or operation with an incorrect power source.
© 2010 Travis Industries Inc.

Warranty

What you must do to get service under this limited warranty
Defects must be brought to the attention of your Travis Industries,
Inc. dealer. You can find a Travis dealer at www.travisproducts.
com. Please have proof of purchase, catalogue/model and serial
numbers available when calling. Limited warranty service requires
a proof of purchase of the product.
What Travis Industries, Inc. will do in the event of a defect
In the event a product or part covered by this limited warranty is
proven to be defective in material or workmanship during (i) the
5 year limited warranty period for products other than face or trim
kits, and (ii) the 1 year limited warranty period for face or trim kits,
you have the following rights:
• Limited warranty service will be performed solely by dealers or
service agents of Travis Industries, Inc. authorized to provide
limited warranty services.
• For products (other than face or trim kits) for the period
ending at midnight on the second anniversary of the
date of first purchase, Travis Industries, Inc. will in its sole
discretion either repair or replace such defective product or
part without charge. If Travis Industries, Inc. is unable to repair
or replace such product or part, or if repair or replacement is
not commercially practicable or cannot be timely made, Travis
Industries, Inc. may, in lieu of repair or replacement, choose to
refund the purchase price for such product or part. This limited
warranty entitles the purchaser to on-site or in-home warranty
services. Accordingly, Travis Industries, Inc. will be responsible
for all labour and transportation costs associated with the repair
or replacement of the product or part except as follows: (i)
charges may be levied for travel costs incurred to travel to the
purchaser's site where the product is located if the purchaser's
site is beyond 30 miles (48 km) from the closest service depot
of a Travis Industries, Inc. dealer or service agent; and (ii) the
purchaser is solely responsible for providing clear access to all
serviceable parts of the product.
• For products (other than face or trim kits) for the period
commencing at 12:01 a.m. on the day after the second
anniversary of the first purchase and ending at midnight on
the fifth anniversary of the date of first purchase, this limited
warranty entitles the purchaser to replacement parts only
without charge. If Travis Industries, Inc. is unable to replace
such part, or if replacement is not commercially practicable
or cannot be timely made, Travis Industries, Inc. may, in lieu
of replacement, choose to refund the purchase price for such
part. The purchaser shall not be entitled to on-site or in-home
warranty services. The purchaser shall be responsible for all
expenses incurred for the removal of the part and installation of
the replacement part including, without limitation, all shipping
costs and transportation costs to and from the authorized
dealer's or service agent's place of business and all labour
costs. Such costs shall not be the responsibility of Travis
Industries, Inc.
• For face or trim kits for the period ending at midnight
on the first anniversary of the date first purchase, Travis
Industries, Inc. will in its sole discretion either repair or replace
such defective face or trim kits or part thereof without charge.
If Travis Industries, Inc. is unable to repair or replace such
product or part, or if repair or replacement is not commercially
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