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TROUBLESHOOTING
Symptom
Possible reason
Solution
Unit won't turn on
AC adaptor isn't plugged into
Plug the AC adaptor into a working wall
a working wall socket or not
socket and plug the connector into the
plugged into the power jack
supply jack on the unit
on back of the unit
Unit won't
Unit may require a reset
If unit is plugged in and doesn't respond,
respond
try resetting the unit by following these
steps:
a) remove iPhone/iPod from dock
b) unplug unit from power source
c) wait 3 minutes, then resume use
iPhone/iPod is not docked
Remove your iPhone/iPod from the dock
properly
and check for obstruction on the
connectors in the dock and on your
iPhone/iPod. Then reseat it in the dock.
iPhone/iPod does
iPhone/iPod is not docked
not respond to the
properly
unit and/or
iPhone/iPod is
Your iPhone/iPod software is
Upgrade software on your iPhone/iPod via
playing but no
too old
iTunes on your computer
sound comes out
iPhone/iPod is locked up or
Check the volume setting. Make sure your
plays but no sound comes out
iPhone/iPod is working properly before
docking into the unit. Please refer to your
iPhone/iPod manual for details. See above
for software upgrade information.
You may need to reset your iPhone/iPod.
Refer to your iPhone or iPod user guide for
details on how to perform a reset.
7
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