Troubleshooting - iHome iDL45 Quick Start Manual

Symptom
Unit does not turn on AC adaptor isn't plugged into a working wall
socket or not plugged into the power supply
jack on back of the unit
Unit doesn't respond
Unit requires a reset
iPad/iPhone/iPod is not docked properly
Battery Low icon Battery is weak
always flashing
Battery was not installed properly
iPad/iPhone/iPod does iPad/iPhone/iPod is not docked properly
not respond to the
unit, iPad/iPhone/iPod
is playing but no
Your iPad/iPhone/iPod software is too old
sound comes out
iPad/iPhone/iPod is locked up/plays but no
sound comes out
Using 1 st or 2 nd generation iPod, iPod Shuffle
or other devices.
Unit/iPad/iPhone/iPod
The unit is reacting to external interference
performance is erratic
No sound from unit Volume is set too low on unit
iPad/iPhone/iPod is not docked properly
iPad/iPhone/iPod
didn't charge up
iPad/iPhone/iPod is locked up/ frozen
iPad/iPhone/iPod battery has problem
Time sync didn't work Older iPod models such as iPod mini do not
support time sync function

Troubleshooting

Possible Problem
Plug the AC adaptor into a working wall socket and plug the connector
into the supply jack on the unit
If unit is plugged in and doesn't respond, try resetting the unit by
following these steps:
a) remove iPad/iPhone/iPod from dock
b) unplug unit from power source
c) remove back up battery
d) wait a few minutes, then restore battery and resume use
Remove your iPad/iPhone/iPod from the dock and check for obstruction
on the connectors in the dock and on your iPad/iPhone/iPod. Then reseat
it in the dock.
Replace with new battery
Check to make sure the + side is facing outwards
Remove your iPad/iPhone/iPod from the dock and check for obstruction
on the connectors in the dock and on your iPad/iPhone/iPod. Then reseat
it in the dock.
Upgrade software on your iPad/iPhone/iPod via iTunes on your
computer
Check the volume setting. Make sure your iPad/iPhone/iPod is working
properly before docking into the unit. Please refer to your iPad/iPhone/iPod
manual for details. See above for software upgrade information.
You may need to reset your iPad/iPhone/iPod. Refer to your iPad, iPhone
or iPod user guide for details on how to perform a reset.
Unit cannot control those iPod models or other devices.
Move unit away from potential sources of external interference such as
computers, modems, wireless devices (routers) or fluorescent light.
Make sure volume is turned up
Remove your iPad/iPhone/iPod from the dock and check for obstruction
on the connectors in the dock and on your iPad/iPhone/iPod. Then reseat
it in the dock.
Please make sure your iPad/iPhone/iPod is working properly before
docking into the unit. Please refer to your iPad/iPhone/iPod manual for
details.
Make sure you are using an iPhone or newer iPod such as touch,
nano or classic. If not available, set time manually (see page 3).
9
Solution