Troubleshooting - iHome iHL31 Quick Manual

Symptom
iHL31 does not turn on
AC adaptor isn't plugged into a working wall socket or not
plugged into the power supply jack on back of unit.
iHL31 requires a reset
iHL31 doesn't respond
iPod is not docked properly
iPod does not respond to
iPod is not docked properly
the unit/iPod is playing but
no sound comes out
Your iPod software is too old
iPod is locked up/plays but no sound comes out
Using 1st and 2nd generation iPod, iPod shuffle or other
devices
iHL31/iPod performance
The iHL31 is reacting to external interference
is erratic
No sound from iHL31
Volume is set too low on iHL31
iPod didn't charge up iPod is not installed properly
iPod is locked up/frozen
iPod battery has a problem
Sound is distorted
Volume level is set too high
Sound source is distorted
Can't hear headphones/
Line out jack is not meant for headphones. Speakers need
speakers attached to line
a power source.
out jack
Remote control didn't work Battery weak
Remote control is out of range of the iHL31 remote sensor
This is normal
Unit/adaptor gets warm
after extended play at high
volume

Troubleshooting

Possible Problem
Plug the AC adaptor into a working wall socket and plug the connector into the
supply jack on the unit
If unit is plugged in and doesn't respond, try resetting the unit by following
these steps:
a) remove iPod from dock
b) unplug unit from power source
c) wait 1 hour, then resume use
Remove your iPod from the dock and check from obstruction on the
connectors in the dock and on your iPod. Then reseat it in the dock.
Remove your iPod from the dock and check from obstruction on the
connectors in the dock and on your iPod. Then reseat it in the dock.
Upgrade software on your iPod. For details visit
http://www.apple.com/ipod/download
Check the volume setting. Make sure your iPod is working properly before
docking into the unit. Please refer to your iPod manual for details. See above
for software upgrade information.
You may need to reset your iPod. To do so:
1. Toggle the Hold switch to hold position, then off.
2. Press and hold the Menu and center Select buttons at the same
time until Apple logo appears. You may need to repeat this step.
iHL31 cannot control those iPod or these devices.
Move unit away from potential sources of external interference such as
computers, modems, wireless devices (routers) or fluorescent light.
Make sure volume is turned up.
Remove your iPod from the dock and check from obstruction on the
connectors in the dock and on your iPod. Then reseat it in the dock.
Please make sure your iPod is working properly before docking into the unit.
Please refer to your iPod manual for details.
Decrease the volume
If the iPod original sound source (MP3) is old or of poor quality, distortion
and noise are easily noticed with high-power speakers. Try a different audio
source such as a music CD.
If you are using an external sound source like older generation of iPod or iPod
shuffle, try reducing the output volume on the device itself. Also try turning
bass boost OFF.
The signal from the line out jack needs amplification. Use powered speakers/
monitors or other amplified audio device.
Replace current battery with new battery
Move within 20 feet or 6 meters of the unit
Turn unit off for a while or lower volume
7
Solution