Page 1 User Guide for the ® ® Polycom SoundStation IP 7000 Phone SIP 3.2 July, 2009 1725-40075-001 Rev. C...
Page 2 As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.
Page 3: About This Guide
Session Initiation Protocol (SIP) internet telephony system. The SoundStation IP 7000 conference phone is a next-generation phone with a modern industrial design, and the latest advancements in Polycom voice technology.
Page 4: Changes To This Guide
User Guide for the Polycom SoundStation IP 7000 Phone Changes to this Guide Major changes have occurred to the following sections since the previous edition: • Chapter 1, Getting Started with Your Phone. The sections related to setting up the phone have been removed from this guide.
Page 5: Table Of Contents
Contents About This Guide ....... . . iii Changes to this Guide ..........iv 1 Getting Started with Your Phone .
Page 6 User Guide for the Polycom SoundStation IP 7000 Phone Adding Contacts to Your Local Contact Directory ....2–20 Adding Contacts Manually ......2–20 Adding Contacts From Call Lists .
Page 7 Polycom HDX System ........
Page 8 Polycom HDX System ........
Page 9: Getting Started With Your Phone
Getting Started with Your Phone Before you use your phone, you need to become familiar with your phone’s features. This chapter describes the phone’s features, the icons that display on the phone screen, and how to navigate menus and enter data. The topics include: •...
Page 10: Features Of The Phone
User Guide for the Polycom SoundStation IP 7000 Phone Features of the Phone The following figure shows the primary hardware features of your phone console. Feature Description Speaker Allows for ringer and hands-free audio output. Microphones Provide 360 coverage by three internal microphones.
Page 11 Getting Started with Your Phone The following figure shows the primary components on your phone console: 1 - 3...
Page 12 User Guide for the Polycom SoundStation IP 7000 Phone Item Description LCD graphic display Shows the time and date, menus, and soft keys, as well as information about calls, messages, and features. The information display line (the line that displays...
Page 13: Understanding Icons
Line, Call State, or Icon Indicator Description Active call using A call is in progress using Polycom HD Voice. The active call icons merge into one icon on the Polycom ® phone screen. The following figure shows what Voice™ technology...
Page 14 User Guide for the Polycom SoundStation IP 7000 Phone Line, Call State, or Icon Indicator Description Call forward You have enabled the call forward feature on your phone. See Forwarding Calls on page 3-19. Conference A conference is in progress. See...
Page 15: Navigating Menus And Entering Data
Getting Started with Your Phone Line, Call State, or Icon Indicator Description Unregistered line The phone is unable to place and receive calls. Video call A video call is taking place, or the phone is placing a video call. Voice mail message You have a new voice mail message.
Page 16 User Guide for the Polycom SoundStation IP 7000 Phone If you want to ... Then do this ... Select a menu item Do one of the following: • Scroll to the menu item, and then press • Scroll to the menu item, and then press the Select soft key.
Page 17 Getting Started with Your Phone If you want to ... Then do this ... Delete text you entered Press the << soft key. View additional soft keys Press the More soft key. Enable or disable fields Press the Right or Left scroll key: 1 - 9...
Page 18 User Guide for the Polycom SoundStation IP 7000 Phone 1 - 10...
Page 19: Customizing Your Phone
Customizing Your Phone You can customize your SoundStation IP 7000 conference phone by adjusting certain settings, including time and date, language, display contrast and intensity, and ring tone. You can also add contacts to your phone’s local Contact Directory. This chapter shows you how to customize your phone. It includes the following topics: •...
Page 20: Updating Preferences
User Guide for the Polycom SoundStation IP 7000 Phone Updating Preferences The Preferences menu allows you to customize the language that displays on the phone and how the time and date display on the idle screen. You can also enable your phone to save Corporate Directory search results (if Corporate Directory is set up on your phone).
Page 21 Customizing Your Phone The following figure shows the default format for the date and time display. To display a new time format: 1. Press , and then select Settings > Basic > Preferences > Time & Date > Clock Time. The Clock Time screen displays.
Page 22 User Guide for the Polycom SoundStation IP 7000 Phone To display a new date format: 1. Press , and then select Settings > Basic > Preferences > Time & Date > Clock Date. The Clock Date screen displays. 2. Scroll to the date format you want, and then press Select.
Page 23: Updating The Display Contrast
Customizing Your Phone To enable the time and date display: 1. Press , and then select Settings > Basic > Preferences > Time & Date. The Time & Date screen displays. 2. Press Select. 3. Press to return to the idle screen. The idle screen now displays the time and date.
Page 24: Updating The Backlight Intensity
User Guide for the Polycom SoundStation IP 7000 Phone Updating the Backlight Intensity Backlight intensity on the phone has three components: • Backlight On • Backlight Idle • Maximum Intensity You can modify the Backlight On intensity and the Backlight Idle intensity separately.
Page 25 Customizing Your Phone To update the backlight intensity: 1. Press , and then select Settings > Basic > Backlight Intensity. The Backlight Intensity screen displays. 2. Select Backlight On Intensity. The Backlight On Intensity screen displays. 3. Scroll to the intensity you want, and then press Select. The default Backlight On Intensity is High.
Page 26: Updating The Ring Tone
User Guide for the Polycom SoundStation IP 7000 Phone 6. Scroll to the intensity you want, and then press Select. The default Backlight Idle Intensity is Low. 7. Press the Save soft key. 8. Select Maximum Intensity. The Maximum Intensity screen displays.
Page 27: Selecting A Different Ring Tone For Your Phone
Customizing Your Phone Selecting a Different Ring Tone for Your Phone You can choose a unique ring tone for your phone to identify it when it rings. To select a ring tone for your phone: 1. Press , and then select Settings > Basic > Ring Type. The Ring Type screen displays.
Page 28 User Guide for the Polycom SoundStation IP 7000 Phone To set a distinctive ring tone for a contact: 1. Press , and then select Features > Contact Directory. The Directory screen displays. 2. Scroll to the contact for whom you want to assign a distinctive ring tone.
Page 29: Updating Audio Quality And Capabilities
Customizing Your Phone Updating Audio Quality and Capabilities You can adjust the audio quality of your phone, and enable auxiliary audio components, such as wireless (lapel) microphones, speakers, recording devices, and computers that you connect to the Multi-Interface Module. Updating the Sound Quality of Your Phone You can adjust the sound quality of your phone by changing the treble or bass control.
Page 30: Enabling Auxiliary Audio Components
Mobile Phone Cable or the Computer Calling Cable to the 2.5mm audio connector on your conference phone. For information on connecting auxiliary audio components to the conference phone or Multi-Interface Module, see the Setup Guide for the Polycom SoundStation IP 7000 Phone, available at www.polycom.com/voicedocumentation.
Page 31 Customizing Your Phone To enable or disable wireless (lapel) microphones: 1. Press , and then select Settings > Basic > Audio > Auxiliary Audio > Aux Audio In. The Aux Audio In screen displays. 2. Do one of the following: —...
Page 32: Adjusting The Speaker And Ringer Volume
User Guide for the Polycom SoundStation IP 7000 Phone 2. Do one of the following: — To enable recording devices or computers to record phone calls, scroll to Record Out, and then press Select. — To enable external speakers, scroll to External Speaker, and then press Select.
Page 33: Viewing Call Lists
Customizing Your Phone The following figure shows the idle screen when you miss a call. Viewing Call Lists You can access missed, received, and placed calls from the idle screen, or you can quickly access call lists using the scroll keys. To view a call list: From the idle screen, do one of the following: >>...
Page 34: Managing Call Lists
User Guide for the Polycom SoundStation IP 7000 Phone Managing Call Lists You can clear all the records in a call list, or just one record. You can also choose a record in a list and return the call, store the call details in your local Contact Directory, or view detailed information about the particular call.
Page 35: Managing Contacts
Customizing Your Phone The following figure shows a Placed Calls list. To manage your call list: — To return the call, press the Dial soft key. — To edit the phone number (if necessary) before you place the call or store the call details in your Contact Directory, press the Edit soft key.
Page 36: Viewing Your Local Contact Directory
User Guide for the Polycom SoundStation IP 7000 Phone Viewing Your Local Contact Directory To view your local Contact Directory: Do one of the following: >> — Press , and then select Features > Contact Directory. — Press the Dir soft key, and then select Contact Directory.
Page 37: Search Results
Customizing Your Phone If you have enabled your phone to save the results of your last search (or Note remember the last contact you selected), your previous search results (or the contact), will display instead of a blank search screen. To enable this feature, see Enabling Your Phone to Save Corporate Directory Search Results on page 2-19.
Page 38: Adding Contacts To Your Local Contact Directory
User Guide for the Polycom SoundStation IP 7000 Phone Adding Contacts to Your Local Contact Directory You can add contacts to your local Contact Directory in the following ways: • Manually (if you have permission to update your local Contact Directory) •...
Page 39 Customizing Your Phone 3. Enter the contact information. To move between fields, use the Up and Down scroll keys. Enter the following information: Your phone may not display all the following fields. For more information, see your Note system administrator. —...
Page 40: Adding Contacts From Call Lists
User Guide for the Polycom SoundStation IP 7000 Phone — (Optional.) Set the Ring Type. For information on setting the ring type, see Updating the Ring Tone on page 2-8. — (Optional.) Assign a Divert Contact. The Divert Contact identifies the third person to which you want this contact’s calls sent.
Page 41: Adding Contacts To Your Local Contact Directory From A
Customizing Your Phone You may want to go to the Contact Directory and check if the contact was saved Note correctly and to add any missing fields. To view your Contact Directory, see Managing Contacts on page 2-17. To update missing contact information, see Adding Contacts Manually on page 2-20...
Page 42: Corporate Directory
User Guide for the Polycom SoundStation IP 7000 Phone 3. Press the View soft key. The Contact screen displays. 4. To save the contact to the local Contact Directory, press the Save soft key. “Saved” displays on the screen. Only the first name, last name, and phone number are saved.
Page 43: Searching For Contacts In Your Corporate Directory
Customizing Your Phone To search for a contact in the local Contact Directory: 1. Press the Dir soft key, and then select Contact Directory. The Directory screen displays. 2. Press the Search soft key. Then, enter the first few characters of the contact’s first or last name, and then press the Search soft key again.
Page 44 User Guide for the Polycom SoundStation IP 7000 Phone To search for a contact in the Corporate Directory: 1. Press the Dir soft key, and then select Corporate Directory. The Corporate Directory search screen displays. If you have enabled your phone to save the results of your last search (or...
Page 45: Updating Contacts In Your Local Contact Directory
Customizing Your Phone The Advanced Find screen displays. Enter your search criteria, and then press the Submit soft key. The screen displays any successful matches. If you want to erase all your search criteria and enter new criteria before you submit Note your search, press the Clear soft key.
Page 46: Deleting Contacts From Your Local Contact Directory
User Guide for the Polycom SoundStation IP 7000 Phone 3. Press the Edit soft key. The Edit Contact screen displays. 4. Update the contact information. For information on the fields you can update, see Adding Contacts Manually on page 2-20 (step 3).
Page 47: Placing Calls To Contacts
Customizing Your Phone 3. Press the Delete soft key. The contact is deleted from the directory. 4. Press twice to return to the idle screen. Placing Calls to Contacts You can place calls to contacts from your local Contact Directory or from your Corporate Directory (if this is set up on your phone).
Page 48: Rejecting Calls
User Guide for the Polycom SoundStation IP 7000 Phone Rejecting Calls You can customize your phone so that incoming calls from a particular person are immediately sent to your voice mail system. (If you do not have a voice mail system set up, the call will still ring on your phone.) Rejecting calls is not available on shared lines.
Page 49: Diverting Calls
Customizing Your Phone Diverting Calls You can customize your phone so that incoming calls from a particular person are transferred directly to a third person. To divert incoming calls from a contact to a third person: 1. Press the Dir soft key, and then select Contact Directory. The Directory screen displays.
Page 50: Understanding Shared Lines
User Guide for the Polycom SoundStation IP 7000 Phone Understanding Shared Lines Shared lines is an optional feature that your system administrator sets up. Your Note system may not support it. For more information, contact your system administrator. If two phones share a line, an incoming call to one number will cause both phones to ring.
Page 51 Using the Basic Features of Your Phone Your SoundStation IP 7000 conference phone is designed to be used like a regular conference phone on a public switched telephone network (PSTN). You can place calls, transfer a call to someone else, conduct a multi-participant conference call, or perform other basic and more advanced functions.
Page 52 User Guide for the Polycom SoundStation IP 7000 Phone Placing Calls If your phone is connected to a Polycom HDX system, see Using the Phone When Note it is Connected to a Polycom HDX System on page 4-7. When you place a call, different soft keys display and options apply.
Page 53: Using The Basic Features Of Your Phone
Using the Basic Features of Your Phone To place a call off-hook (to dial a phone number, IP address, or URL): Placing a call using an IP address or URL may not be enabled for your phone. For Note more information, see your system administrator. 1.
Page 54 User Guide for the Polycom SoundStation IP 7000 Phone — To dial a URL: Press the URL soft key. The (123) Enter number screen displays. Press the ABC soft key. The (ABC) Enter number screen displays Enter the URL of the person you want to call.
Page 55: Placing Calls
Using the Basic Features of Your Phone Instead of entering a phone number from memory, you can access call lists, Note directories, and speed dial lists to display and dial the number for you. To access a call list, press the Left, Right, or Down scroll key to access the •...
Page 56: Answering Calls
User Guide for the Polycom SoundStation IP 7000 Phone 2. Do one of the following: — Enter the speed dial index number. — If the contact you want to call is not already highlighted, scroll to the contact, and then press the Dial soft key.
Page 57: Muting The Microphone
Using the Basic Features of Your Phone Muting the Microphone To mute the microphone: During a call, press >> The LEDs glow red, and the mute icon, , displays on the phone screen. The other person (or people) cannot hear you. You can still hear all other people while Mute is enabled.
Page 58: Holding And Resuming Calls
User Guide for the Polycom SoundStation IP 7000 Phone To redial a previously dialed number: 1. Press the Dir soft key, and then select Call Lists > Placed Calls. The Placed Calls screen displays. 2. Scroll to the number you want to redial, and then press or the Dial soft key.
Page 59: Hosting Conference Calls
You can host and manage conferences with audio from computer calling Note applications and mobile phones, as well as video if your phone is connected to a Polycom HDX system. For more information, see Using Computer or Mobile Audio with the Conference Phone...
Page 60: Soft Key
User Guide for the Polycom SoundStation IP 7000 Phone Setting Up a Conference Using the Conference Key or Soft Key To set up a conference using the Conference key or soft key: 1. Call the first person. See Placing Calls on page 3-2.
Page 61: Call On Hold
Using the Basic Features of Your Phone Setting Up a Conference With an Active Call and a Call on Hold If you are currently in an active call, and you have another call on hold, you can create a conference call between the active call, the call on hold, and yourself, by pressing the Join soft key.
Page 62: Muting Conference Call Participants
User Guide for the Polycom SoundStation IP 7000 Phone To manage a conference: From the Active:Conference screen, press the Manage soft key. >> The Manage Conference screen displays. From the Manage Conference screen, you can scroll to a conference participant and manage the participant’s conference participation, or end the conference...
Page 63: Placing Conference Call Participants On Hold
Using the Basic Features of Your Phone The following figure shows the far mute feature applied to James Smith. The “far mute” icon displays next to his name, and the UnMute soft key appears. The muted participant can hear all participants, but no participant can hear the muted participant.
Page 64: Removing Conference Call Participants
User Guide for the Polycom SoundStation IP 7000 Phone The following figure shows James Smith on hold. The “on hold” icon displays next to his name, and the Resume soft key appears. The held participant cannot hear any participants and no participant can hear the held participant.
Page 65: Obtaining Information About Conference Call Participants
Using the Basic Features of Your Phone Obtaining Information About Conference Call Participants You can display information about a conference call participant, such as their name and number, or if they are on hold. To display information about a conference call participant: 1.
Page 66: Splitting Conferences
User Guide for the Polycom SoundStation IP 7000 Phone The Hold:Conference screen displays. The other participants in the conference call are placed on hold. From the Hold:Conference screen, you can do the following: • To resume the conference call, press the Resume soft key. The Active:Conference screen will display again.
Page 67: Transferring Calls
Using the Basic Features of Your Phone Transferring Calls A call can be transferred in one of three ways: • Consultative transfer—You have the option of either talking to the person to whom you are transferring the call, or you can choose not to talk to the person, and complete the transfer when you hear the person’s ring-back sound.
Page 68: Performing A Blind Transfer
User Guide for the Polycom SoundStation IP 7000 Phone 3. When you hear the ring-back sound, press the Transfer soft key. The transfer is complete. If you want to talk privately to the person to whom you are transferring the call before the transfer is complete, wait until the person answers the call, talk to the person, and then press the Transfer soft key.
Page 69: Forwarding Calls
Using the Basic Features of Your Phone 3. Place a call to the person to whom you want to transfer the call. See Placing Calls on page 3-2. (If you want to cancel the transfer (before the call is placed), and return to the original call, press the Cancel soft key.) The call automatically transfers to the person you specified.
Page 70 User Guide for the Polycom SoundStation IP 7000 Phone 2. Scroll to the forwarding type you want, and then press Select. The options are: — Always—To forward all incoming calls. — No Answer—To forward all unanswered incoming calls. — Busy—To forward calls that arrive when you are already in a call.
Page 71: Forwarding Calls Dynamically
Using the Basic Features of Your Phone Forwarding Calls Dynamically You can manually forward a call to another number while your phone rings. To forward an incoming call to another extension: 1. While your phone rings, press the Forward soft key. The Call Forwarding screen displays.
Page 72: Managing Speed Dial Entries
User Guide for the Polycom SoundStation IP 7000 Phone To enable and disable Do Not Disturb: 1. Press , and then select Features. The Features screen displays. If Do Not Disturb is not highlighted, scroll to it. 2. To toggle Do Not Disturb on and off, press Select.
Page 73 Using the Basic Features of Your Phone To update a speed dial entry in your local Contact Directory: 1. Press the Dir soft key, and then select Contact Directory. The Directory screen displays. 2. Scroll to the user’s entry, and then press the Edit soft key. The Edit Contact screen displays.
Page 74: Using Voice Mail
User Guide for the Polycom SoundStation IP 7000 Phone Using Voice Mail Voice mail is an optional feature that your system administrator sets up. Your Note system may not support it. For more information, contact your system administrator. Screen options may vary with your application. Voice mail may be accessible with a single key press.
Page 75: Using The Advanced Features Of Your Phone
This chapter includes the following topics: • Using Computer or Mobile Audio with the Conference Phone on page • Using the Phone When it is Connected to a Polycom HDX System on page • Handling Multiple Call Appearances on page 4-18 •...
Page 76: Listening To Computer Or Mobile Audio
You can use your conference phone that is connected to a computer calling Note application or a mobile phone to handle video calls and conferences. See Handling Computer or Mobile Audio When Your Phone is Connected to a Polycom HDX System on page 4-18. Listening to Computer or Mobile Audio You can connect the computer or mobile audio source while your conference phone is in an idle state, or when you have an active call.
Page 77 — While the conference phone has an active call, connect the computer calling application or mobile phone to the conference phone. (See the Setup Guide for the Polycom SoundStation IP 7000 Phone, available at www.polycom.com/voicedocumentation.) The conference phone screen shows a computer or mobile audio source.
Page 78 User Guide for the Polycom SoundStation IP 7000 Phone The conference phone screen shows a computer or mobile audio source. The LEDs blink green to indicate the audio source. 2. Do one of the following: — If the conference phone has an active call, press the Hold soft key.
Page 79: Ending Computer Or Mobile Audio
Using the Advanced Features of Your Phone Ending Computer or Mobile Audio To remove the computer or mobile audio source, disconnect the Computer Calling Cable or Mobile Phone Cable from the conference phone. If you want to keep the connection for future computer or mobile audio calls, end the call from your computer or mobile phone, but do not remove the Computer Calling Cable or Mobile Phone Cable.
Page 80: Adjusting The Volume Of Computer Or Mobile Audio
User Guide for the Polycom SoundStation IP 7000 Phone The following figure shows the Join soft key that displays when there is an active conference call and an incoming computer or mobile audio source. You manage conference calls with computer or mobile audio just as you do with other phone calls.
Page 81: Using The Phone When It Is Connected To A Polycom Hdx System
Polycom HDX system at www.polycom.com/videodocumentation. You can set up your phone with a Polycom HDX system so that your phone can conduct video calls and conferences. When you connect your phone to a Polycom HDX system, your phone displays different soft keys: •...
Page 82: Placing Calls When You Don't Have Any Active Calls
The following figure shows an active conference call in which one participant is connecting with video. Placing Calls When Your Phone is Connected to a Polycom HDX System You can place a call when your phone is idle, when you have an active call, or when you have a call on hold.
Page 83 Using the Advanced Features of Your Phone To place a call when you don’t have any active calls: 1. Do one of the following: — Press The message “Video or Phone Call?” displays. To place a video call, press the Video soft key. To place an audio-only call, press the Phone soft key.
Page 84: Placing Calls When You Have An Audio-Only Call On Hold
User Guide for the Polycom SoundStation IP 7000 Phone The following figure shows a video call to Jacklyn Smith. Placing Calls When You Have an Audio-Only Call on Hold Only audio-only calls can be on hold. Video calls cannot be on hold.
Page 85: Placing Calls Using Call Lists, Directories, Speed Dial Index Numbers, And The Redial Key When Your Phone Is Connected To A Polycom Hdx System
Redialing Numbers on page 3-7. The directories on your phone and on the Polycom HDX system are not integrated. Note Directory entries on the phone do not display on the Polycom HDX system, and directory entries on the Polycom HDX system do not display on the phone.
Page 86: Answering Calls When You Have An Active Call
User Guide for the Polycom SoundStation IP 7000 Phone To answer an incoming call when you have a call on hold: Press or the Answer soft key. >> The following figure shows a video call and an audio-only call on hold.
Page 87 You cannot forward video calls. To forward audio-only calls , see Forwarding Calls on page 3-19. Enabling Do Not Disturb When Your Phone is Connected to a Polycom HDX System To prevent audio-only calls from ringing on your phone, activate the Do Not Disturb feature.
Page 88: Setting Up Conferences
User Guide for the Polycom SoundStation IP 7000 Phone Hosting Conference Calls When Your Phone is Connected to a Polycom HDX System You can create a conference with up to two other people that connect by audio only and a multiple number of sites that connect by video (the exact number of video calls you can add is determined by your system setup).
Page 89 IP addresses or URLs, see Placing Calls When Your Phone is Connected to a Polycom HDX System on page 4-8.) The call is placed, and an active conference is automatically created.
Page 90: Handling Active Conferences
You handle active audio-only and video conferences differently. You handle active audio-only conferences in the same way as you handle conferences for phones that are not connected to a Polycom HDX system (see Hosting Conference Calls on page 3-9). Except, an Add Video soft key displays so you can add additional video endpoints to the conference.
Page 91: Polycom Hdx System
Polycom HDX Microphone Array, you mute the microphone on the phone and all extended microphones and Polycom HDX Microphone Arrays connected to your phone and to the Polycom HDX system. A Mute icon displays on both the phone and Polycom HDX system screens. (You will not mute audio from other sources, such as a computer, VCR, or DVD player.)
Page 92: Polycom Hdx System
Handling Computer or Mobile Audio When Your Phone is Connected to a Polycom HDX System When your phone is connected to a Polycom HDX system, your phone handles computer or mobile audio just like an audio-only call. You handle computer or mobile audio when your phone is connected to a...
Page 93: Using Buddy Lists
Using the Advanced Features of Your Phone If three or more calls are taking place, the phone displays a counter at the top right of the screen. For example, in the following figure, “1/3” indicates that the call to John is the first one out of a total of three. To select the other two calls, press the Up or Down scroll keys.
Page 94: Updating Presence Settings
User Guide for the Polycom SoundStation IP 7000 Phone Updating Presence Settings Your presence setting indicates your status (either online, busy, be right back, away, on the phone, out to lunch, or offline). Update your presence setting so that other users can monitor your status from their phones.
Page 95: Selecting Contacts To Monitor
Using the Advanced Features of Your Phone Selecting Contacts to Monitor Select the contacts whose presence you want to monitor by updating the contacts in your buddy list. You add contacts to your buddy list from your local Contact Directory. If your call server is Microsoft Office Live Communications Server 2005, see Note Integrating With Microsoft Office Live Communications Server 2005...
Page 96: Blocking Contacts From Viewing Your Status
User Guide for the Polycom SoundStation IP 7000 Phone 4. Scroll to Watch Buddy, and then press the Right or Left scroll key to choose Enabled or Disabled. When Watch Buddy is enabled, the contact is added to your buddy list and you can monitor the contact’s status.
Page 97: Using Your Blocked List To Unblock Contacts
Using the Advanced Features of Your Phone 3. Press the Edit soft key. The Edit Contact screen displays. 4. Scroll to Block Buddy, and then press the Right or Left scroll key to choose Enabled or Disabled. When Block Buddy is enabled, the contact cannot watch your status. The contact will display in your Blocked List.
Page 98: Monitoring The Status Of Contacts In Your Buddy List
User Guide for the Polycom SoundStation IP 7000 Phone 2. Scroll to the contact, and then press the Unblock soft key. 3. Press to return to the idle screen. The contact can now watch your phone. The contact will display in your Watcher List.
Page 99: Communications Server 2005
Using the Advanced Features of Your Phone Integrating With Microsoft Office Live Communications Server 2005 Your system administrator can configure your phone to work with Microsoft Office Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows Messenger. From your phone, you can invite, join, control, and monitor integrated multipoint conferences.
Page 100: Restarting The Phone
User Guide for the Polycom SoundStation IP 7000 Phone Restarting the Phone If your phone malfunctions, you may be able to restore normal operation without Note restarting it. Before you restart your phone, contact your system administrator. Periodically, you may need to restart your phone so your phone can accept a new configuration.
Page 101: Troubleshooting Your Phone
Troubleshooting Your Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use the SoundStation IP 7000 conference phone. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and recommended corrective actions to take.
Page 102: Power And Startup
User Guide for the Polycom SoundStation IP 7000 Phone Power and Startup Symptom Problem Corrective Action The display shows: The network cable is not properly Verify that the network cable is properly connected. connected: “Network Link is Down” Check the cable termination at the •...
Page 103: Controls
Troubleshooting Your Phone Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the phone does Try the following: not respond. Check for a response from other • feature keys. Place a call to the phone from a known •...
Page 104: Access To Screens And Systems
User Guide for the Polycom SoundStation IP 7000 Phone Access to Screens and Systems Symptom Problem Corrective Action There is no response when you The phone is not in an active Try the following: press a feature key. state. Press the keys more slowly.
Page 105: Calling
Troubleshooting Your Phone Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to Verify that power is correctly applied to the the phone. phone: Check that the display is illuminated. • Ensure the network cable is inserted •...
Page 106: Displays
User Guide for the Polycom SoundStation IP 7000 Phone Displays Symptom Problem Corrective Action There is no display. Power is not correctly applied to Verify that power is correctly applied to the the phone. phone: The display is incorrect. Check that the display is illuminated.
Page 107: Productivity Suite
Troubleshooting Your Phone Productivity Suite Symptom Problem Corrective Action You are trying to access one of The license is not installed on Do the following: the following features, but it is not your phone or it has expired. Press the Menu key, and then select available on your phone: Status >...
Page 108 User Guide for the Polycom SoundStation IP 7000 Phone 5 - 8...
Page 109: Safety Notices
Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices.
Page 110 Replacement products or parts may be new or reconditioned. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package.
Page 111 Cet appareil numérique de la classe [A] est conforme à la norme NMB-003 du Canada. CE and VCCI Mark This SoundStation IP 7000 phone is marked with the CE mark. This mark indicates compliance with EC Directives 2006/95/ED and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.
Page 112 User Guide for the Polycom SoundStation IP 7000 Phone Safety and Compliance (continued) WARNING Electrical Safety To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to teleconference station network (TNV) circuits. LAN ports contain SELV circuit, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors.
Page 113 2–10, 2–29 2.5mm audio connector 2–12 diverting 2–31 ending 3–6 forwarding 3–19, 4–13 handling with Polycom HDX system 4–7 answering calls 3–6, 4–11 holding and resuming 3–8, 3–13, 3–15 appearances, handling 4–18 holding, and video calls 4–13 attended transfer 3–17...
Page 114 User Guide for the Polycom SoundStation IP 7000 Phone contacts adding to contact directory 2–20 hardware, testing 5–7 blocking and unblocking 4–22 HD Voice technology, about 1–5 calling 2–29 deleting 2–28 system, using with phone 4–7 managing 2–17 holding monitoring 4–21 calls 3–8, 4–13...
Page 115 5–3 placing calls 3–2, 4–8 and the Diagnostics menu 5–7 Polycom HD Voice technology, about 1–5 display problems 5–6 Polycom HDX system, using with phone 4–7 feature availability 5–7 power issues, troubleshooting 5–2 hardware 5–7 presence settings 4–20 licenses 5–7...
Page 116: Index
User Guide for the Polycom SoundStation IP 7000 Phone Index – 4...
Page 117: End-User License Agreement For Polycom® Software
Agreement. 1. GRANT OF LICENSE. Subject to the terms of this Agreement, Polycom grants to you a nonexclusive license to install and use the Software Product included with the Polycom product that incorporates or uses the Software Product (the “Product”).
Page 118 If the Software Product is labeled as an upgrade, you must be properly licensed to use the software identified by Polycom as being eligible for the upgrade in order to use the Software Product. A Software Product labeled as an upgrade replaces and/or supplements the software that formed the basis for your eligibility for the upgrade.
Page 119 Polycom with a copy of your receipt, or to replace any defective media with software which substantially conforms to applicable Polycom published specifications. Any replacement Software Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer.
Page 120 10.3 Contact. If you have any questions concerning this Agreement, or if you desire to contact Polycom for any reason, please contact the Polycom office serving your country.

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Soundstation 7000

Polycom SoundStation IP 7000 User Manual

About this Guide

1 Getting Started with Your Phone

2 Customizing Your Phone

3 Using the Basic Features of Your Phone

4 Using the Advanced Features of Your Phone

5 Troubleshooting Your Phone

Safety Notices

Index

End-User License Agreement for Polycom® Software

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Summary of Contents for Polycom SoundStation IP 7000

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Table of Contents