Troubleshooting; Common Problems And Solutions - Seagate GoFlex Satellite User Manual

5. Troubleshooting

5. Troubleshooting
The GoFlex Satellite™ device is a plug and play device. However, in certain situations, the
setup process and product usage may require extra attention. Below is a list of
troubleshooting tips to assist you should you have any problems during setup.

Common Problems and Solutions

This section provides suggestions for solving common problems.
It takes awhile for my files to appear in the GoFlex Media app or Web browser
The GoFlex Satellite device performs a one-time scan of any content you copy to the drive.
This scanning process may take a little time if you copy a large amount of data.
If you recently copied content to the GoFlex Satellite drive and you don't see your files: "Pull
up" the screen or click the refresh icon to refresh the files within the GoFlex Media™ app, or
click the refresh button to update the page you are viewing from a browser.
Can't connect wirelessly to GoFlex Satellite Device
• Make sure the GoFlex Satellite device is disconnected from your computer, powered on
and that the Wi-Fi LED is blinking blue. The GoFlex Satellite device does not broadcast
while connected to a computer.
• Make sure to select GoFlex Satellite from your device's wireless network list. If you leave
the GoFlex Satellite device's wireless range, your device will disconnect from the GoFlex
Satellite wireless signal. The wireless range is close to 150 feet. Any obstructions, such
as walls between your device and GoFlex Satellite, may affect the strength of the signal.
You will have to rejoin the network in this case.
• If you know that the GoFlex Satellite device is broadcasting, but you can't connect to it,
there may already be three devices connected to GoFlex Satellite. Only three devices
can stream from the GoFlex Satellite device at once. If you see a message when
attempting to connect to the GoFlex Satellite device that your media device is unable to
join or connect to the "GoFlex Satellite" network, there may already three devices
connected.
• Make sure the GoFlex Satellite device is powered on. If GoFlex Satellite is powered off, it
stops broadcasting and the wireless connection from your device is lost. To reconnect,
select "GoFlex Satellite" from your device's wireless network list.
• If you are attempting to stream using a browser, make sure that your device's wireless
connection is enabled. Go to any URL to be automatically redirected to the GoFlex
Satellite main page. You can also type www.goflexsatellite.com in the browser's address
bar to connect to GoFlex Satellite.
• Click the Refresh button on your browser.
GoFlex Satellite™ User Guide
Common Problems and Solutions
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