Troubleshooting - Belkin F5D7230-4 User Manual

TROUBLESHOOTING

You can find technical support information at www.networking.belkin.com or
www.belkin.com through the tech support area. If you want to contact technical
support by phone, please call 800-223-5546.
Problem Possible Cause/Solution
1. The software must be run from the computer
The Easy Install Wizard is
not able to connect my
Router to the Internet.
2. If your ISP requires a user name and
3. Make sure that the modem is ON. Check the
that is connected to the modem. The
Internet connection must be active and
working at the time of installation. Connect
your computer back to the modem and make
sure the Internet connection is working.
Once you have verified that the Internet
connection is working, run the Easy Install
Wizard again.
password, make sure that you have typed in
your user name and password correctly. Some
user names require that the ISP's domain be
at the end of the name. Example
"myname@myisp.com". The "@myisp.com"
part of the user name may need to be typed
as well as your user name.
wall adapter and the power connection at
the modem. Some modems have a power
switch. Make sure the power switch is in the
ON position.
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TROUBLESHOOTING
The Easy Install Wizard is 1. Make sure that the Router is ON. The
not able to find my Router.
2. Make sure that the LAN link light that
3. If the Easy Install Wizard told you that it
The WAN link LED is not on 1. Check the connection between the Router
or I cannot connect to the
cable or DSL modem.
2. Make sure the cable or DSL modem is
3. Make sure the Router has power. The
4. Make sure the cable between the modem and
Power/Ready light will be on GREEN and
SOLID. Check the power supply connection at
the wall and the Router.
corresponds to the port you connected to
the computer is ON. Check the network cable
going from the computer to the Router.
detected multiple network adapters, run the
Easy Install Wizard again and try a different
adapter.
and the cable or DSL modem. Make sure the
network cable from the cable or DSL modem
is connected to the port on the Router
labeled "Internet/WAN".
powered and switched on.
Power/Ready LED should be illuminated.
the Router is the cable that was provided
with the modem.
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