Troubleshooting; Headset; Desk Phone - Plantronics CS510 User Manual

Troubleshooting

Headset

My headset is unstable.
Talk time performance
is significantly degraded
even after a full recharge.

Desk Phone

I can't hear a dial tone in
the headset.
I hear static.
The sound is distorted.
I hear an echo in the
headset.
People I talk to can
hear a buzz in the
background.
The handset lifter is
installed but does not lift
the handset.
When wearing the headset, ensure that the microphone is resting as close
as possible to your cheek without touching. The microphone can be adjusted
inward to optimise the position of the headset by pivoting the earpiece. Please
see Headset Position (Page 8).
If this happens, it means the battery is wearing out. Contact your distributor
for battery supplies.
Ensure your headset is charged.
Ensure your headset is paired to base. See Pairing Button (Page 20). Press
the call button on your headset. If using a lifter, make sure the lifter is lifting the
handset high enough to operate the hookswitch. If necessary, set to a higher
setting. Adjust the configuration switch on the base until a dial tone is heard.
Adjust the listening volume on the headset.
If the volume is still too low, adjust the Listening volume dial on the base.
Make sure there is at least 12 inches between your base and your computer,
and 6 inches between your base and your telephone. You may hear static if
your headset moves out of range; try moving closer to the base.
Lower the Speaking volume dial or Listening volume dial on the base. For
most telephones the correct setting is position 3.
If your desk phone has a volume control, lower until the distortion disappears.
If the distortion is still present, adjust the headset volume control to lower the
headset speaker volume. If the distortion persists, lower the Listening volume
dial on the base.
Ensure there is at least 12 inches between your base and your computer and
6 inches between your base and your telephone.
Try lowering the Listening volume dial and Speaking volume dial on the base.
For most telephones, the correct setting is position 3.
If the audio level is too low in this position, adjust the headset volume control
to increase the headset speaker volume.
If your speaking volume is too low for your listener, adjust the headset position
to make sure the microphone is as close as possible to your mouth.
Adjust the Configuration switch. The most commonly used position is the
default position "A".
Try moving the base further away from your phone.
If the base power supply is plugged into a power strip, plug it into the wall
directly.
Be sure the handset lifter power cord is firmly inserted into the handset lifter
jack on the base.
23