Plantronics CS510A User Manual

Wireless headset system
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CS510A
/CS520A
Wireless headset system
User guide

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Table of Contents
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Summary of Contents for Plantronics CS510A

  • Page 1 CS510A /CS520A ™ ™ Wireless headset system User guide...
  • Page 2: Table Of Contents

    Contents Contents Welcome 3 What’s in the box 4 Base and headset basics 5 Accessories 6 Headset set-up 7 Connect your desk phone 8 Connect the power 8 Charge the headset 8 Connect and configure your desk phone 9 Desk phone (standard) 9 Check configuration and make a test call 10 Desk phone plus HL10 lifter (sold separately) 11 Desk phone plus EHS cable 13...
  • Page 3: Welcome

    Welcome Congratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your CS510A/CS520A wireless headset system. Please refer to the separate safety instructions for important product safety information prior to installation or use of the product.
  • Page 4: What's In The Box

    What’s in the box Base Headset Model WH350A (binaural) shown - Model WH300A (monaural) available Telephone interface cable Power supply...
  • Page 5: Base And Headset Basics

    Base and headset basics Base overview FRONT BACK Call/mute LED Power on/subscription LED BOTTOM Charging LED Subscription button Narrowband/wideband audio switch Power jack Handset lifter/EHS cable jack Telephone interface cable jack Auto answer switch Listening volume dial* Speaking volume dial* Configuration switch* * For installation set-up Headset overview...
  • Page 6: Accessories

    Accessories Electronic hookswitch cable (EHS) Electronically takes your desk phone handset off the hook. Enables remote call answer/end with your headset. HL10™ lifter Automatically lifts handset and returns it to the cradle. Enables remote call answer/end with your headset...
  • Page 7: Headset Set-Up

    Headset set-up Your headset comes fully assembled. You can adjust the headband for a bet- ter fit and the mouthpiece for optimal performance. Adjust the headband To adjust the headband, lengthen or shorten the band until it fits comfortably. The click-stop feature keeps the headband securely adjusted.
  • Page 8: Connect Your Desk Phone

    Charge for at least 20 minutes prior to the first use. A full charge takes 3 hours. NOTE The product has a replaceable battery. Contact Plantronics for replacement information.
  • Page 9: Connect And Configure Your Desk Phone

    Connect and configure your desk phone There are three set-up options for connecting the CS510A/CS520A to your desk phone. Select one of the following and continue. • Desk phone (standard) • Desk phone + HL10 lifter (sold separately) • Desk phone + EHS cable (sold separately)
  • Page 10: Check Configuration And Make A Test Call

    Check configuration and make a test call If your desk phone has a volume control, set it to mid-range. Look at the bottom panel of your base and make sure the default settings are correct. Set your desk phone’s volume as well. listening volume dial ( ) = 2 and speaking volume dial ( ) = 2...
  • Page 11: Desk Phone Plus Hl10 Lifter (Sold Separately)

    Desk phone plus HL10 lifter (sold separately) NOTE First follow the steps above for Desk phone (standard). Firmly press the handset lifter power cord into the handset lifter jack. While wearing your headset, slide the handset lifter arm under the handset until the lifter base touches the side of the phone.
  • Page 12 If you do not hear a dial tone If you do not hear a dial tone, raise the lifter height switch to the next highest position. Repeat steps 2 to 5 above as necessary until you hear a dial tone. When you hear a dial tone, secure the lifter as described in Steps 6 to 8.
  • Page 13: Desk Phone Plus Ehs Cable

    Connect the end of the EHS cable to the base and the other end to the desk phone as described in the EHS Adapter Getting Started guide. NOTE For further installation information, refer to the EHS Getting Started guide that came with your EHS cable or at plantronics.com/accessories.
  • Page 14: Position Your Base

    Position your base The minimum recommended separation between your desk phone and the base is 15 centimetres. The minimum recommended separation between the base and computer is 30 centimetres. Incorrect position can cause noise and interference problems. 3 0 c...
  • Page 15: Your Headset

    Talk time With a single full charge, the CS510A/CS520A will provide up to 9 hours of talk time. Talk time will be reduced when operating in wideband mode or if the headset is used consistently at a far...
  • Page 16: Battery

    Battery This product has a replaceable battery. To ensure replacement batteries meet Plantronics high quality standards and for optimal performance, only use replacement batteries provided by Plantronics. Low battery warning If you are on a call and the headset battery is critically low, you will hear a repeated single low tone every 15 seconds indicating that the battery is low.
  • Page 17: Your Base

    Your base Base phone button and switches 1 Subscription button The headset and base that came in the box are subscribed (connected) to each other. However, if you wish to use a new headset or need to restore subscription to your current headset, the units can be subscribed to each other by the following two methods.
  • Page 18: Wideband/Narrowband Audio Switch

    2 Wideband/narrowband audio switch The CS510A/CS520A has wideband audio, which allows speech to sound clearer and more natural. If your desk phone is capable of wideband audio, set the wideband-narrowband audio switch to yellow for wideband. NOTE: Talk time will be reduced when operating in wideband mode.
  • Page 19: Daily Use

    NOTE This step will be automatic if you install a lifter or EHS cable accessory. For a complete list of accessories, visit plantronics.com/accessories. To end the call, press the headset call control button and hang up the handset. Conference up to three additional headsets You can conference up to three additional headsets to a call in progress.
  • Page 20: Troubleshooting

    Talk time is not as long as stated. Talk time performance Battery is wearing out. Call Plantronics at (800) 544-4660 for factory is significantly degraded replacement information or contact us at plantronics.com/support. even after a full recharge. Desk phone I can’t hear a dial tone in...
  • Page 21: Need More Help

    2132 LR Hoofddorp Netherlands © 2013 Plantronics, Inc. All rights reserved. Plantronics, the logo design, CS510A, CS520A and HL10 are trademarks or registered trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners. Patents US 5,210,791; 6,735,453; 7,633,963; D505,413; D535,285; D538,785; EM 000543798-0004, 000543798-0005; China ZL200630123313.2;...

This manual is also suitable for:

Cs520aWh350aWh300a

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