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Service (Customer Care)
Service (Customer Care)
We offer you support that is fast and tai-
lored to your specific needs!
Our Online Support on the Internet can be
reached any time from anywhere.
www.gigaset.com/customercare
It provides you with 24/7 support for all
our products. It also provides a list of FAQs
and answers plus user guides and current
software updates (if available for the prod-
uct) for you to download.
You will also find frequently asked ques-
tions and answers in the appendix of this
user guide.
For personal advice on our range of prod-
ucts and assistance with repairs or guaran-
tee/warranty claims you can contact us
on:
UK helpdesk: 0 84 53 67 08 12.
Please have your proof of purchase ready
when calling with regard to guarantee/
warranty claims.
Replacement or repair services are not
offered in countries where our product is
not sold by authorised dealers.
Questions and answers
If you have any questions about using
your phone, visit us at
www.gigaset.com/customercare at any
time. The table below contains a list of
common problems and possible solutions.
Registration or connection problems with a
Bluetooth headset.
¥
Reset the Bluetooth headset (see the user
guide for your headset).
¥
Delete registration data from the handset
when deregistering the device
¢
(
page 64).
¥
Repeat the registration process
¢
(
page 63).
74
The display is blank.
1. The handset is not switched on.
¥
Press and hold the end call key
2. The battery is flat.
¥
Charge the battery or replace it
¢
(
page 13).
No Base
"
" flashes in the display.
1. The handset is outside the range of the
base.
¥
Move the handset closer to the base.
The range of the base is reduced because
eco mode is activated.
¥
Deactivate eco mode (
or reduce the distance between the
handset and the base.
2. The base is not turned on.
¥
Check the mains adapter of the base
¢
(
page 11).
Please register handset
"
display.
Handset has not been registered with the base
or has been deregistered.
¥
Register the handset (
Handset does not ring.
1. The ring tone is deactivated.
¥
Activate the ring tone (
2. Call divert set for "All Calls".
¥
Deactivate call divert (
You cannot hear a ring tone/dialling tone
from the fixed line network.
The phone cord supplied has not been used or
has been replaced by a new cord with the
wrong pin connections.
¥
Please always use the phone cord supplied
or ensure that the pin connections are cor-
rect when purchasing from a retailer
¢
(
page 11).
Error tone sounds after system PIN prompt.
You have entered the wrong system PIN.
¥
Reset the system PIN to 0000
¢
(
page 71).
Forgotten the system PIN.
¥
Reset the system PIN to 0000
¢
(
page 71).
a
.
¢
page 55)
" flashes in the
¢
page 58).
¢
page 68).
¢
page 32).
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