VTech CD1291 User Manual page 61

Appendix
I hear other calls when using the telephone.
• Disconnect the telephone base from the telephone wall jack. Plug in a
different telephone. If you still hear other calls, the problem is probably in
the wiring or telephone service. Contact your telephone service provider
(charges may apply).
Display screen is blank.
Make sure the power adapter is securely plugged in the POWER jack on
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the back of the telephone base and into an electrical outlet not controlled
by a wall switch.
Operation during a power failure.
• This telephone operates during a power failure if a telephone line cord is
installed between the wall jack and the telephone base. You are able to
answer calls with the handset, dial calls (touch-tone dialing only) using the
dial pad keys, and adjust the handset listening volume. No other features
work unless AC power is recovered. The ringer volume, handset volume,
speakerphone volume and message playback volume automatically reset
to the default setting. All settings in menu options (except SET TIME/DATE)
and all messages stored in the mailbox are retained during a power failure.
My caller ID features are not working properly.
• Caller ID is a subscription service. You must subscribe to this service from
your telephone service provider for this feature to work on your telephone.
• The caller might not be calling from an area that supports caller ID.
• Both you and the caller's telephone service providers must use equipment
compatible with caller ID service.
Make sure you select ALL CALLS in CALL LOG (see Feature summary
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on page 13) to set the telephone to record caller ID information in the call
history.
If you select NEW CALL FIRST in CALL LIST ORDER, the telephone first
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shows the new (unreviewed) caller ID entries then entries in chronological
order in the call history. If you select BY TIME, the telephone shows the
caller ID entries in chronological order starting with the most recent call in
the call history (see Feature summary on page 13).
• Make sure the area codes are set correctly in the telephone (see Set home
area code on page 17 and Set local area code on page 18).
Reset the telephone. See Common cure for electronic equipment: on
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page 60.
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