Error Codes; Error Codes On Print Jobs - Toshiba E-studio 556 Troubleshooting Manual

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

Error Codes

TopAccess has the pages for the job lists; print, transmission, reception, and scan jobs. The following error codes are
shown on these pages in the [Logs] tab (successful jobs have no codes). These codes help you specify the cause of an
error you might encounter.
Error codes concerning color printing are displayed only on MFPs and copiers that support color printing.
The error codes are also shown on the [LOG] window of the touch panel. See the following lists when you find an error
code on the touch panel.

Error codes on print jobs

Error Code
4011 Job canceled
Power failure
4021
4031 HDD full error
User authentication error
4041
Department code authentication error
4042
There is something wrong with the
4045 connection with the LDAP server or its
authority setting.
The number of prints has become "0"
4111
The number of prints has become "0"
4112
The number of prints has become "0"
4113
Job cancellation due to the external
counter error
4121
Printing data storing limitation error
4211
e-Filing storing limitation error
4212
File storing limitation error
4213
Fax/iFax transmission failure
4214
Private-print-only error
4221
No Printer Kit/Printer Kit expired
4241
No Scanner Kit/Scanner Kit expired
4242
No authority to execute a job
4311
Not authorized to store a file
4312
86

Error Codes

Problem Description Corrective Action
The job was canceled.
Check whether the power cable is connected properly and is inserted
securely.
Delete unnecessary private print jobs and invalid department print jobs.
The user performing the printing has not been authenticated or
registered. Perform user authentication or user registration.
Check the information about the department code registered in this
equipment.
Ask your LDAP server administrator about it.
The number of prints specified in department and user management has
become "0" at the same time. Set the number again or perform
initialization.
The number of prints specified in user management has become "0". Set
the number again or perform initialization.
The number of prints specified in department management has become
"0". Perform initialization.
1. Put in a coin and perform printing again.
2. Insert a card and perform printing again or contact your administrator.
3. Insert the Key Counter and perform printing again.
4. Clear the Schedule Print setting and perform printing again.
Printing with the data being stored to the HDD temporarily (Proof print,
Private print, Scheduled print, etc.) cannot be performed. Use normal
printing.
Printing with the data being stored to the HDD (print and e-Filing, print to
e-Filing, etc.) cannot be performed. Use normal printing.
The file storing function is set to "disabled". Check the setting of the
equipment.
The Fax/iFax transmission or N/W-Fax/iFax function is set to "disabled".
Check the setting of the equipment.
Jobs other than Private printing cannot be printed. Perform Private
printing.
Install the Printer Kit or Printer/Scanner Kit correctly before printing.
Please register if the trial period of the Printer Kit or Printer/Scanner Kit
has expired.
Although the Printer Kit is installed, the Scanner Kit is not installed;
therefore, the Internet Fax function and Save as file function using the N/
W-Fax driver are not available. Install the Scanner Kit correctly and try
again.
Please register if the trial period of the Scanner Kit has expired.
The user has not been authorized to perform this operation. Ask your
administrator.
The user has not been authorized to perform this operation. Ask your
administrator.