Toshiba E-studio 556 Troubleshooting Manual page 6

Client Problems ..................................................................................................................... 61
Checking the client status.................................................................................................... 61
Hardware Problems................................................................................................................ 62
Print jobs not output ............................................................................................................ 62
Chapter 4 TROUBLESHOOTING FOR SCANNING
Scanning Problems ................................................................................................................ 64
Cannot E-mail my scans...................................................................................................... 64
Cannot find the data saved in the shared folder.................................................................. 64
Chapter 5 TROUBLESHOOTING FOR e-Filing
e-Filing Web Utility Problems................................................................................................ 66
e-Filing Web Utility terminates the session.......................................................................... 66
Numerous sub windows repeatedly appear ........................................................................ 66
Displaying the items in the Contents Frame takes a long time............................................ 66
Error messages ................................................................................................................... 67
Chapter 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
Locating the Equipment in the Network............................................................................... 70
Cannot locate the equipment in the network ....................................................................... 70
Cannot locate the equipment with Local Discovery............................................................. 71
Equipment does not respond to ping command .................................................................. 72
LDAP Search and Authentication Problems........................................................................ 73
Network shutdown occurs or touch panel disabled after LDAP search............................... 73
LDAP authentication takes a long time................................................................................ 73
Printing Problems (Network Related) ................................................................................... 74
SMB print in a Windows operating system environment ..................................................... 74
Raw TCP or LPR print in a Windows operating system environment ................................. 74
IPP print in a Windows operating system environment ....................................................... 75
Novell print in a NetWare environment................................................................................ 75
Macintosh environment ....................................................................................................... 76
UNIX/Linux environment...................................................................................................... 76
Network Fax (N/W-Fax) Driver Problems.............................................................................. 77
N/W-Fax Driver Installation Error Messages ....................................................................... 77
N/W-Fax Driver General Errors ........................................................................................... 78
Client Software Authentication Problems............................................................................ 80
Cannot log in using client software...................................................................................... 80
Chapter 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
Hardware Status Icons on TopAccess [Device] Tab........................................................... 82
Error Messages ...................................................................................................................... 84
Error Codes............................................................................................................................. 86
Error codes on print jobs ..................................................................................................... 86
Error codes on transmission and reception ......................................................................... 87
Error codes on scan jobs..................................................................................................... 89
4 CONTENTS