Troubleshooting - Fisher & Paykel CI604DT Installation Instructions And User Manual

Troubleshooting chart
Problem
The cooktop cannot be
turned on.
The touch controls are
unresponsive.
The touch controls are
difficult to operate.
The glass is being
scratched.
Some or all displays flash
and there is a
continuous beep.
Possible causes
No power.
The controls are locked.
There may be a slight film of water
over the controls or you may be
using the tip of your finger when
touching the controls.
Rough-edged cookware.
Unsuitable, abrasive scourer or
cleaning products being used.
Liquid has spilled onto the touch
control area.
There are objects (eg utensils) on
the touch control area.
Several touch controls are
registering continuous contact
(eg due to someone resting their
hand or arm on the touch control
area).

Troubleshooting

What to do
Make sure the cooktop is
connected to the power supply
and that it is switched on at the
wall. Check whether there is
a power outage in your home
or area. If you've checked
everything and the problem
persists, call your Authorised
Service Centre or Customer
Care.
Unlock the controls. See section
'Using your induction cooktop'
for instructions.
Make sure the touch control
area is dry and use the ball of
your finger when touching the
controls.
Use cookware with flat and
smooth bases. See 'Choosing
the right cookware' .
See 'Care and cleaning' .
Switch the power to the
cooktop off at the wall and
see 'Care and cleaning' for
instructions.
Remove the objects from the
touch control area.
Remove the cause of
continuous contact.
31