Lifescan Blood Glucose Meter User Manual page 61

NOTE: If the actions listed below do not resolve the error, call the OneTouch
ERROR POTENTIAL PROBLEM
The meter detected
a problem with the
position of the test
strip.
WHAT TO DO
1.
Repeat the test with a new test strip and:
◆
Clean the meter, especially the contact points,
before retesting. See Caring for your Meter for
more information.
Note: Before cleaning the meter, compare the colour
of the test strip confirmation dot to the Colour Chart
on the test strip vial. If the glucose level is very low
(2.8 mmol/L) or very high (19.4 mmol/L), follow the
advice of your Healthcare Professional.
◆
Do not move the test strip after you insert it into the
meter. Remove the test strip only when the test is
complete.
2. If these actions do not resolve the error, call the
®
OneTouch Customer Care Line at 1 800 663–5521.
52
® Customer Care Line at 1 800 663-5521.