Utilizing The Mediation/Arbitration Program (Canada Only) - Lincoln MKZ Hybrid Owner's Manual

in the court action. Should you choose
to accept the BBB AUTO LINE
decision, Ford is then bound by the
decision, and must comply with the
decision within 30 days of receipt of
your acceptance letter.
BBB AUTO LINE Application: Using
the information provided below,
please call or write to request a
program application. You will be
asked for your name and address,
general information about your new
vehicle, information about your
warranty concerns, and any steps you
have already taken to try to resolve
them. A Customer Claim Form will be
mailed that will need to be
completed, signed and returned to the
BBB along with proof of ownership.
Upon receipt, the BBB will review the
claim for eligibility under the Program
Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203-1833
BBB AUTO LINE applications can also
be requested by calling the Ford Motor
Company Customer Relationship
Center at 1-800-392-3673.
Note: Ford Motor Company reserves
the right to change eligibility
limitations, modify procedures, or to
discontinue this process at any time
without notice and without obligation.
MKZ (CC9)
Customer Assistance
261
UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases
where you continue to feel that the
efforts by Ford of Canada and the
authorized dealer to resolve a
factory-related vehicle service
concern have been unsatisfactory,
Ford of Canada participates in an
impartial third party
mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight
forward and relatively speedy
alternative to resolve a disagreement
when all other efforts to produce a
settlement have failed. This procedure
is without cost to you and is designed
to eliminate the need for lengthy and
expensive legal proceedings.
In the CAMVAP program, impartial
third-party arbitrators conduct
hearings at mutually convenient times
and places in an informal
environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast,
fair, and final as the arbitrator's award
is binding on both you and Ford of
Canada.